ubuntu-bug <crashfile> exits after dialog instead of sending data

[Steve Langasek]

After a gnome-shell crash, I am trying to manually submit it by running 'ubuntu-bug /var/crash/_usr_bin_gnome-shell.1000.crash'. This results in an apport-gtk prompt asking me "Send problem report to the developers?" When I click 'send', the dialog disappears and ubuntu-bug exits, without uploading data to launchpad or interfacing with the browser.

[Sebastien Bacher (seb128)]

isn't that by design? we disable reporting to launchpad by default on stable series so it reports to e.u.c and that doesn't provide feedback to the users

http://launchpadlibrarian.net/596308770/apport_2.20.11-0ubuntu80_2.20.11-0ubuntu81.diff.gz

[Steve Langasek (vorlon)]

I don't think it's by design that if you explicitly run 'ubuntu-bug', it exits without giving you the opportunity to file a bug report or explaining why. Yes, it's intentional that we don't by default open bug reports on crashes, but the above seems like an accidental outcome.

[Brian Murray (brian-murray)]

From #ubuntu-meeting on 2022-05-12:

08:24 < ubottu> Bug 1972115 in apport (Ubuntu)
                "ubuntu-bug <crashfile> exits after
                dialog instead of sending data"
                [Undecided, New]
                https://launchpad.net/bugs/1972115
08:25 < bdmurray> I think that's of Low importance given
                  its been like that forever
08:25 < bdmurray> Having said that Launchpad is the only
                  way to have a conversation with a
                  crash reporter at this point in time
08:25 < bdmurray> So it might be nice
08:25 < bdrung> would it make sense to have two options
                in that case "send" and "create bug
                report"?
08:26 < bdmurray> I wouldn't want it to be that
                  accessible and have everyone clicking
                  "create bug report".
08:27 < bdrung> so then maybe a command line parameter
                to enable it?
08:28 < bdmurray> If somebody deliberately runs
                  ubuntu-bug with a crash file it should
                  go to both.
08:28 < bdmurray> Or a command line parameter.
08:28 < bdmurray> Anyway, let's go ahead and card this.

[Ralf Sternberg (ralf-sternberg)]

This bug seems to prevent me from providing a crash log in https://bugs.launchpad.net/bugs/1973802.

Is there any alternative way of attaching a crash log to a bug report? Attachment doesn't work, apparently because of the file size. Thanks.

[Steve Langasek (vorlon)]

On Thu, May 19, 2022 at 12:25:22PM -0000, Ralf Sternberg wrote:
> This bug seems to prevent me from providing a crash log in
> https://bugs.launchpad.net/bugs/1973802.

> Is there any alternative way of attaching a crash log to a bug report?
> Attachment doesn't work, apparently because of the file size. Thanks.

Are you running the 'apport-collect' command?

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Joshua Peisach (itzswirlz)]

This even happened to me on Focal (latest update) when reporting the gthumb CVE I found. I manually uploaded the crash dump, separated the big apport file and put it up. Maybe a server issue