some systems have whoopsie disabled but active

[fcole90]

I'm trying to report some bugs from a stable release, 18.04. I enabled apport reporting as suggested here:https://help.ubuntu.com/community/ReportingBugs#Reporting_a_crash_in_the_stable_release and also here: https://www.linuxbabe.com/ubuntu/disable-apport-error-reporting-ubuntu-16-04-lts

I also have whoopsie package installed.

When I try to report a bug using `ubuntu-bug $package_name` it seem to be collecting data, but then it doesn't send them to launchpad.

[fcole90 (fcole90)]

After sending this, I additionally run `apport-collect 1835711`, which told me that no additional information had been collected.

[Brian Murray (brian-murray)]

I wonder if this is the same issue as in bug 1814611 where the reporter had to "enable the error reporting switch in system settings/privacy protection". Do you have error reporting disabled? Thanks in advance.

[fcole90 (fcole90)]

I don't even have any option of this kind in my settings :/

[fcole90 (fcole90)]

Is there any way to do it by CLI?

[Brian Murray (brian-murray)]

What is the output of 'systemctl is-enabled whoopsie' and 'systemctl is-active whoopsie'? Thanks in advance.

[fcole90 (fcole90)]

Hi, in the while I decided to upgrade my system up to current dev version, so I'm now using eoan.

$ systemctl is-enabled whoopsie
disabled

$ systemctl is-active whoopsie
active

[fcole90 (fcole90)]

sudo systemctl enable whoopsie
[sudo] password for xxxxx:
Synchronizing state of whoopsie.service with SysV service script with /lib/systemd/systemd-sysv-install.
Executing: /lib/systemd/systemd-sysv-install enable whoopsie
Created symlink /etc/systemd/system/multi-user.target.wants/whoopsie.service → /lib/systemd/system/whoopsie.service.

Now it correctly opens a page to report a bug with ubuntu-bug.

[Brian Murray (brian-murray)]

Could you paste the results of "cat /var/log/installer/media-info"? I'm curious if this might have been an issue when upgrading between Ubuntu releases.

[fcole90 (fcole90)]

Sure:
Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725)

So this doesn't help, as I first encountered the bug on 18.04 :/

[Brian Murray (brian-murray)]

I've changed the title of this bug report to reflect the situation your system (and mine too by the way) is in. There is a different bug about not being to use ubuntu-bug when whoopsie is disabled and inactive and that is scheduled to be worked on soon. I don't believe there are a lot of systems in the situation this bug is about and that using 'sudo systemctl enable whoopsie' is an acceptable workaround. That being said I'm going to leave this bug report open for others to find and collect data about the number of people affected.