Initial Startup "This is not an official Ubuntu package"
| Affects | Status | Importance | Assigned to | Milestone | |
|---|---|---|---|---|---|
| apport (Ubuntu) |
New
|
Undecided
|
Unassigned | ||
Bug Description
I have just purchased a pre-installed Ubuntu 14.04 laptop, and encountered a problem on the initial startup. After setting up the languages, timezone and usernames, an error message popped up in the installation process of which it was in the state of "retrieving files". The error message showed "An error occurred while installing packages:" and listed a set of prompts after "command", then follows "the following packages are in a broken state:". After clicking "ok", it attempts to report the "bug", and failed. Finally, another message popped up saying that "The problem cannot be reported: This is not an official Ubuntu package. Please remove any third party package and try again."
I purchased this laptop from a reliable retailer, so I am sure that the Ubuntu package should be legitimate. I have also heard that this message often pops up as an error, in cases that the installation crashed due to hardware or other problems.
I am very new to Ubuntu. I apologise for my lack of professionalism in my descriptions. Please state any possible matters in the comments.
Thank you.
