Problems reporting a bug

[DrC]

This is a usability issue, not a software bug.

Bug #1249305 refers: (LibreOffice Calc frozen)

My problem was not knowing the package name:

The HELP that told me to use ALT-F2 could usefully have told me the application package names current in the stack for me to choose from. My initial guess was not recognised after a long search!

Not knowing the name, I tried ubuntu-bug with no argument. Nothing.

After re-reading the help I used ps to find the PID (hardly a user facility!) & used the PID as the argument.

May I suggest a drop down package selector based on the applications using the largest open files in user space could help the reporting process.

Thanks

DrC

PS Is it deliberately hard to find how to report a bug on opening a new Launchpad window? I failed, and only got here by using 'open in a new window" on the bug report you opened automativcally for me.

Information hand pasted from bug #1249305:
DistroRelease: Ubuntu 12.04
Package: Help
ProcVersionSignature: Ubuntu 3.2.0-55.85-generic 3.2.51
Uname: Linux 3.2.0-55-generic x86_64
ApportVersion: 2.0.1-0ubuntu17.6
Architecture: amd64
Date: Fri Nov 8 10:55:01 2013
EcryptfsInUse: Yes
ExecutablePath: /usr/lib/libreoffice/program/soffice.bin
MarkForUpload: True
ProcEnviron:
 LANGUAGE=en_GB:en
 PATH=(custom, no user)
 LANG=en_GB.UTF-8
 SHELL=/bin/bash
SourcePackage: libreoffice
UpgradeStatus: Upgraded to precise on 2013-10-01 (37 days ago)

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Ken T (professorsnapper)]

Confirmed, insofar as I've had similar difficulty trying to identify which package to lodge a bug against when it wasn't related to a particular program.