Printer settings stuck on loading drivers database
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
apparmor (Ubuntu) |
Confirmed
|
Undecided
|
Unassigned | ||
system-config-printer (Ubuntu) |
Incomplete
|
Low
|
Unassigned |
Bug Description
1) Description: Ubuntu Artful Aardvark (development branch)
Release: 17.10
2) ubuntu-settings:
Installed: 17.10.17
Candidate: 17.10.17
3) The printer configuration goes fine and I can print
4) Printer settings stuck on loading drivers database and finally no drivers list available. Only 'cancel' button active.
Note: I'm trying to configure a Brother HL-2030 connected to Network through a FritzBox 7940 router. The printer works fine both on Fedora and macOS X systems. I opened 'System Settings', then select 'Devices' > 'Printers' > 'Add a Printer'. I entered the router address and the window shows me correctly a 'JetDirect-Printer' on 192.168.178.1. I selected the printer and pressed the 'Add' button, a window 'Select Printer Driver' appears and stuck with 'Loading drivers database...'. After about 2 minutes, stopped loading and remains blank. No drivers selection is available and I can only push the 'Cancel' button.
Status changed to 'Confirmed' because the bug affects multiple users.