Ubuntu

[Dell XPS 14] Mic not working in Ubuntu 12.04

Reported by iniquiTrance on 2012-04-28
160
This bug affects 34 people
Affects Status Importance Assigned to Milestone
alsa-driver (Ubuntu)
Undecided
Unassigned

Bug Description

The microphone is not working in 12.04, whereas 11.10 was ok. This is on a Dell XPS 14 laptop. No input device is detected in sound settings. Can be reproduced by trying Google Talk voice/video chat, and Skype.

I found a thread here:

http://ubuntuforums.org/showthread.php?p=11846978

So others are also experiencing this.
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu7
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: ALC665 Analog [ALC665 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: dov 1780 F.... pulseaudio
 /dev/snd/pcmC0D0p: dov 1780 F...m pulseaudio
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xfb300000 irq 47'
   Mixer name : 'Intel IbexPeak HDMI'
   Components : 'HDA:10ec0665,10280468,00100003 HDA:80862804,80862804,00100000'
   Controls : 31
   Simple ctrls : 13
DistroRelease: Ubuntu 12.04
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Beta amd64 (20120421)
Package: alsa-driver (not installed)
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 3.2.0-24.37-generic 3.2.14
Tags: precise
Uname: Linux 3.2.0-24-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 12/22/2010
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A06
dmi.board.name: 0MDPK8
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: Not Specified
dmi.modalias: dmi:bvnDellInc.:bvrA06:bd12/22/2010:svnDellInc.:pnXPSL401X:pvrNotSpecified:rvnDellInc.:rn0MDPK8:rvrA00:cvnDellInc.:ct8:cvrNotSpecified:
dmi.product.name: XPS L401X
dmi.product.version: Not Specified
dmi.sys.vendor: Dell Inc.

description: updated
description: updated
Changed in alsa-driver (Ubuntu):
status: New → Confirmed
bobhurt (bob-bobhurt) wrote :

I have the same problem with 12.04 running on Lenovo Ideacentre K330. Also, the Logitech IM/Connect Quickcam does not work properly the Cheese app seems to lock up, and the system cannot capture sound with the built-in mike. Works perfectly in Windows 7, of course.

kaaquantum (kaaquantum) wrote :

Same bug with two laptops: asus eeepc and lenovo thinkpad edge.

Savannah King Norton (sln45) wrote :

Experiencing this with Asus eeepc T101MT

Stan Ezersky (stan-ezersky) wrote :

Same bug with Asus k52j series

Руслан (karimov-work) wrote :

Same bug with Asus k50c. I saw the similar bug with my laptop running Fedora 15 (after installing updates), Fedora 16 (after installation).

miegiel (nix-miegiel) wrote :

I opened sound (settings) and I don't have a microphone listed under the input tab either. However a microphone does appear when I plug in an external mic. For some reason it doesn't switch to the built in mic (as happens in the output tab when you plug-in / unplug your headphone).

Is this the same problem you are reporting iniquiTrance?

I have an Asus eeepc T101MT too.

iniquiTrance (loveoffate) wrote :

@miegiel

I don't have an external mic to check if it would appear when plugged in. But otherwise, sounds like the same problem. Everything was working fine though in Oneiric...

miegiel (nix-miegiel) wrote :

@iniquiTrance You can use any mini-jack (headphone, speaker set, etc.) als long as you stick it in the microphone socket (there is a switch inside the socket).

BTW what's up with all the duplicates? Some seem to be other problems, others are for really old releases and they are all older than this report (normally duplicates are younger).

bobhurt (bob-bobhurt) wrote :

In my Lenovo Ideacentre K330 the microphone does not work under 12.04, REGARDLESS of whether I rely on the USB-based Logitech Quickcam IM/Connect internal mike, OR I use a cell phone headset plugged into the mike jack on the front of the computer. Anyway, why should it matter. Mike doesn't work, period, and under ANY version of UBUNTU it should work. So SOMEBODY needs to fix it. I would, but I haven't a clue how.

Furthermore, the Quickcam does not work in any of the UBUNTU applications -skype, cheese, etc. In cheese, an image gradually fades in, and then it freezes. and it reactivates for a moment if I cover and uncover the lens, then it freezes for good. I have to restart the app to make it work again. Under Skype the Quickcam does not work at all.

As far as I am concerned THESE ARE SERIOUS BUGS.

On top of that, I cannot get WINE properly to install and let me run windows apps, OTHER than notepad. I used to work on some things (version 9 or 10), but it's virtually useless now.

12.04 CLEARLY IS NOT READY FOR RELEASE to the general public.

Javier Schwersensky (javisw) wrote :

Same bug on Asus n60. I have tried with both Alsa and Pulse Audio and the internal microphone is just not picking up anything. Camera issues were fixed after moving lv4l1compat.so from its new location back to /usr/lib/libv4l

Velichko Mihail (labaman) wrote :

ACER AOA 150 internal mic stoped working after updating to 12.04 LTS Final Reliase from 11.10.
They called the 12.04 LTS? They are kidding us?

Gerod (14surup91) wrote :

ame bug on Acer em 355. I have tried with both Alsa and Pulse Audio and the internal microphone is just not picking up anything.

Alexey Alyoshin (krepver) wrote :

My Input list is empty, but test call in skype works well. Also, googletalk calls in empathy works well too.

Alexey Alyoshin (krepver) wrote :

Sorry, i'm using Dell Vostro 1510.

David Henningsson (diwic) wrote :

Non-working microphones are almost always hardware specific problems. This bug is about Dell XPS 14. If you don't have the same hardware (see https://wiki.ubuntu.com/Audio/SameHardware for detailed instructions of how to determine that), file a new bug instead. Thanks!

summary: - Mic not working in Ubuntu 12.04
+ [Dell XPS 14] Mic not working in Ubuntu 12.04
Fars (fffars6) wrote :

Yes! I'm too!

slk (silkwood) wrote :

I have the same staff in Acer Aspire 4810T

Patrick Fratczak (patfrat) wrote :

Same issue on Dell vostro 1710 after an upgrade on 12.04

nils (nilskasparov) wrote :

Same issue on Packard Bell dots-e. Clean install.

Styg (stygar-laszlo) wrote :

Just the same with my new install 12.04 amd64 on my Fujitsu A531.

Daniel Letzeisen (dtl131) wrote :

This bug is a mess. OP has not even provided alsa information, and 10 people with different systems (and probably different audio codecs) have said it affects them too, even after David Henningsson asked them to file separate bugs in comment 15.

To inquiTrance: please run the following command to collect information:
apport-collect 990211

Changed in alsa-driver (Ubuntu):
status: Confirmed → Incomplete
Changed in alsa-driver (Ubuntu):
status: Incomplete → Opinion
status: Opinion → Incomplete
iniquiTrance (loveoffate) wrote :

@Dave Lentz: When running that command, I get:

No packages found matching alsa-driver.

Any ideas how I can go about enabling my integrated mic?

tags: added: apport-collected precise
description: updated

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Changed in alsa-driver (Ubuntu):
status: Incomplete → New
iniquiTrance (loveoffate) wrote :

Here's what seemed to have worked for me. I downloaded Pulse Audio Volume Control (sudo apt-get install pavucontrol), and fiddled with the controls in it.

Suddenly I found my mic working.

The weird thing is an input device is still not appearing in sound settings. Nevertheless, the mic works in google chat and skype.

Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in alsa-driver (Ubuntu):
status: New → Confirmed

Modifying controls in pavucontrol helped also in my case.

I like Ubuntu, but 12.04 seems to be a nightmare: problems with login screen, problems with microphone, WiFi auto switching off when restrart, old bugs with jumping windows moving them around...

Nikos Karastathis (nkarast) wrote :

That did the trick. When I installed pavucontrol the mic seemed to be muted, while at the menu of alsamixer it seemed ok. If you unmute it by pressing the speaker icon next to the Microphone entry in your input devices menu, it works like a charm.

-- Tested it on a DELL XPS 15
Audio device: Intel Corporation 6 Series/C200 Series Chipset Family High Definition Audio Controller (rev 05)

Matthias Metzger (macellarius) wrote :

Nikos, after your changes with pavucontrol, is the mic device listed in sound settings?
I'm also on a Dell XPS 15 and experiecing this bug.

makov (buzmakov) wrote :

The same bug on Lenovo Y570

AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu7
Architecture: i386
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: ALC268 Analog [ALC268 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: tim 1775 F.... kded4
                      tim 2042 F.... kmix
 /dev/snd/controlC0: tim 1775 F.... kded4
                      tim 2042 F.... kmix
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xfc400000 irq 50'
   Mixer name : 'Realtek ALC268'
   Components : 'HDA:10ec0268,1179ff02,00100003 HDA:11c11040,11790001,00100200'
   Controls : 17
   Simple ctrls : 10
Card1.Amixer.info:
 Card hw:1 'HDMI'/'HDA ATI HDMI at 0xfc010000 irq 51'
   Mixer name : 'ATI R6xx HDMI'
   Components : 'HDA:1002aa01,00aa0100,00100000'
   Controls : 6
   Simple ctrls : 1
Card1.Amixer.values:
 Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [on]
DistroRelease: Ubuntu 12.04
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release Candidate i386 (20100928)
Package: alsa-driver (not installed)
ProcEnviron:
 LANGUAGE=ru_RU:ru:en_GB:en
 TERM=xterm
 LANG=ru_RU.UTF-8
 SHELL=/usr/bin/zsh
ProcVersionSignature: Ubuntu 3.2.0-18.29-generic 3.2.9
Tags: precise
Uname: Linux 3.2.0-18-generic i686
UpgradeStatus: Upgraded to precise on 2012-03-13 (60 days ago)
UserGroups: adm admin audio bluetooth cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 08/28/2008
dmi.bios.vendor: TOSHIBA
dmi.bios.version: V2.60
dmi.board.name: ISKAA
dmi.board.vendor: TOSHIBA
dmi.board.version: 1.00
dmi.chassis.asset.tag: *
dmi.chassis.type: 10
dmi.chassis.vendor: TOSHIBA
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnTOSHIBA:bvrV2.60:bd08/28/2008:svnTOSHIBA:pnSatelliteA200:pvrPSAE6E-0DN03DRU:rvnTOSHIBA:rnISKAA:rvr1.00:cvnTOSHIBA:ct10:cvrN/A:
dmi.product.name: Satellite A200
dmi.product.version: PSAE6E-0DN03DRU
dmi.sys.vendor: TOSHIBA

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Tim Istomin (tim-ist) wrote :

I've made the internal mic work by setting the 'Digital' mixer control to the maximum and 'Capture' to zero. Aren't the channel names confused? 'Digital' doesn't sound related to the mic capture.

Carlos Garcia (carlosgarciaie) wrote :

I have the same problem with DELL XPS8300

I can hear in Skype but people can not hear me

Carlos Garcia (carlosgarciaie) wrote :

I got it to work by installing pavucontrol
Then under Input devices I just moved the sliders all the way to the right and to the left and that's it
Skype microphone is working

Stefan Sticht (sticht) wrote :

Also my ACER AOA 150 aka ZG5 internal mic stopped working after updating to 12.04 LTS Final Reliase from 11.10.
System Settings/Sound/Input shows no input device at all.

ALSA information is located at http://www.alsa-project.org/db/?f=b110e1f27067441190b6d0f868eff1d961febc0b

# aplay -l
**** List of PLAYBACK Hardware Devices ****
card 0: Intel [HDA Intel], device 0: ALC268 Analog [ALC268 Analog]
  Subdevices: 1/1
  Subdevice #0: subdevice #0

# lspci -v | grep -A7 -i "audio"
00:1b.0 Audio device: Intel Corporation N10/ICH 7 Family High Definition Audio Controller (rev 02)
 Subsystem: Acer Incorporated [ALI] Device 015b
 Flags: bus master, fast devsel, latency 0, IRQ 45
 Memory at 58540000 (64-bit, non-prefetchable) [size=16K]
 Capabilities: [50] Power Management version 2
 Capabilities: [60] MSI: Enable+ Count=1/1 Maskable- 64bit+
 Capabilities: [70] Express Root Complex Integrated Endpoint, MSI 00
 Capabilities: [100] Virtual Channel

# dpkg -l | grep -i alsa
ii alsa-base 1.0.25+dfsg-0ubuntu1 ALSA driver configuration files
ii alsa-utils 1.0.25-1ubuntu5 Utilities for configuring and using ALSA
ii bluez-alsa 4.98-2ubuntu7 Bluetooth ALSA support
ii gstreamer0.10-alsa 0.10.36-1 GStreamer plugin for ALSA
ii libasound2 1.0.25-1ubuntu10 shared library for ALSA applications
ii libasound2-plugins 1.0.25-1ubuntu1 ALSA library additional plugins
ii linux-sound-base 1.0.25+dfsg-0ubuntu1 base package for ALSA and OSS sound systems

David Henningsson (diwic) wrote :

From the information given by the original reporter it seems to me like this is a duplicate of bug 946232, so marking as such. (And removing all erroneous duplicates to this bug.)

miraclefoxx (miraclefoxx) wrote :

Same problem on Packard Bell dot s netbook, Ubuntu 12.04

Vladimir (chugi-vu) wrote :

Notebook HP Pavilion dv9000 , Ubuntu 12.04.2 - built-in microphone does not work.

Belzebub (kenotaph) wrote :

Lenovo G570, Ubuntu 12.04.3, bug is still present.

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