Audio Realtek ALC889, Green/Black/Yellow Line Out, rear jacks: no sound when front jack plugged into headphones

Bug #987650 reported by Blown2bits
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
alsa-driver (Ubuntu)
Invalid
Undecided
Unassigned
linux (Ubuntu)
Invalid
Medium
Unassigned

Bug Description

When playing RhythmBox or using the test sounds. No sound comes out of the rear panel for the speakers, however sound does come out of the headphones on the front panel.

Audio did not worked after I fresh-installed Ubuntu 12.04RC2 until the second-to-last update. Then it worked. Then the last update perhaps made it not work again.

In Sound Settings... I tried setting the Analog Audio to different types, i.e. Analog Stereo Outputs and Analog Surround 5.1 Outputs. Both worked through the headphones (e.g. the front left and right speaker tests), but nothing through the rear panel.

If I use the Pulseaudio Manager and crank up the Audio to 400 %, I can hear a faint, distorted audio from the speakers (also turned up). This could simply be cross-leakage from the front panel circuits...

uname -a:
Linux name 3.2.0-23-generic #36-Ubuntu SMP Tue Apr 10 20:39:51 UTC 2012 x86_64 x86_64 x86_64 GNU/Linux

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: alsa-base 1.0.25+dfsg-0ubuntu1
ProcVersionSignature: Ubuntu 3.2.0-23.36-generic 3.2.14
Uname: Linux 3.2.0-23-generic x86_64
NonfreeKernelModules: nvidia
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu6
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: name 2312 F.... pulseaudio
 /dev/snd/controlC2: name 2312 F.... pulseaudio
 /dev/snd/controlC0: name 2312 F.... pulseaudio
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xf7dd8000 irq 77'
   Mixer name : 'Realtek ALC889'
   Components : 'HDA:10ec0889,1043840f,00100004'
   Controls : 46
   Simple ctrls : 22
Card1.Amixer.info:
 Card hw:1 'NVidia'/'HDA NVidia at 0xfbcfc000 irq 34'
   Mixer name : 'Nvidia GPU 10 HDMI/DP'
   Components : 'HDA:10de0010,10de0101,00100100'
   Controls : 24
   Simple ctrls : 4
Card2.Amixer.info:
 Card hw:2 'U0x46d0x8c5'/'USB Device 0x46d:0x8c5 at usb-0000:00:1d.7-1, high speed'
   Mixer name : 'USB Mixer'
   Components : 'USB046d:08c5'
   Controls : 2
   Simple ctrls : 1
Card2.Amixer.values:
 Simple mixer control 'Mic',0
   Capabilities: cvolume cvolume-joined cswitch cswitch-joined penum
   Capture channels: Mono
   Limits: Capture 0 - 3072
   Mono: Capture 3056 [99%] [29.93dB] [on]
Date: Mon Apr 23 23:09:51 2012
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Beta amd64 (20120328)
PackageArchitecture: all
ProcEnviron:
 TERM=xterm
 PATH=(custom, user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:Intel failed
Symptom_Card: Built-in Audio - HDA Intel
Symptom_DevicesInUse:
 2312 2312 2312 name F.... pulseaudio
 /dev/snd/controlC2: name F.... pulseaudio
 /dev/snd/controlC0: name F.... pulseaudio
Symptom_Jack: Green Line Out, Rear
Symptom_Type: No sound at all
Title: [System Product Name, Realtek ALC889, Green Line Out, Rear] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/17/2011
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1301
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: Rampage III Extreme
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: Rev 2.xx
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1301:bd03/17/2011:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnRampageIIIExtreme:rvrRev2.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu6
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: name 2312 F.... pulseaudio
 /dev/snd/controlC2: name 2312 F.... pulseaudio
 /dev/snd/controlC0: name 2312 F.... pulseaudio
CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found.
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xf7dd8000 irq 77'
   Mixer name : 'Realtek ALC889'
   Components : 'HDA:10ec0889,1043840f,00100004'
   Controls : 46
   Simple ctrls : 22
Card1.Amixer.info:
 Card hw:1 'NVidia'/'HDA NVidia at 0xfbcfc000 irq 34'
   Mixer name : 'Nvidia GPU 10 HDMI/DP'
   Components : 'HDA:10de0010,10de0101,00100100'
   Controls : 24
   Simple ctrls : 4
Card2.Amixer.info:
 Card hw:2 'U0x46d0x8c5'/'USB Device 0x46d:0x8c5 at usb-0000:00:1d.7-1, high speed'
   Mixer name : 'USB Mixer'
   Components : 'USB046d:08c5'
   Controls : 2
   Simple ctrls : 1
Card2.Amixer.values:
 Simple mixer control 'Mic',0
   Capabilities: cvolume cvolume-joined cswitch cswitch-joined penum
   Capture channels: Mono
   Limits: Capture 0 - 3072
   Mono: Capture 3056 [99%] [29.93dB] [on]
DistroRelease: Ubuntu 12.04
HibernationDevice: RESUME=UUID=12b0b55b-ffb5-401a-b266-bd14d31edbc3
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Beta amd64 (20120328)
IwConfig:
 lo no wireless extensions.

 eth0 no wireless extensions.
MachineType: System manufacturer System Product Name
NonfreeKernelModules: nvidia
Package: linux (not installed)
ProcEnviron:
 TERM=xterm
 PATH=(custom, user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 VESA VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-23-generic root=UUID=f47d34a6-7e47-43e0-a1f9-19081a1fe7ca ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.2.0-23.36-generic 3.2.14
RelatedPackageVersions:
 linux-restricted-modules-3.2.0-23-generic N/A
 linux-backports-modules-3.2.0-23-generic N/A
 linux-firmware 1.79
RfKill:
 0: hci0: Bluetooth
  Soft blocked: no
  Hard blocked: no
SourcePackage: linux
Tags: precise precise
Uname: Linux 3.2.0-23-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 03/17/2011
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1301
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: Rampage III Extreme
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: Rev 2.xx
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1301:bd03/17/2011:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnRampageIIIExtreme:rvrRev2.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer

Revision history for this message
Blown2bits (blown2bits) wrote :
description: updated
tags: added: kernel-sound
Blown2bits (blown2bits)
description: updated
Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 987650

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Blown2bits (blown2bits) wrote : Re: Audio Realtek ALC889, Green/Black/Yellow Line Out, Rear, no sound

Had an extension cable plugged into the front panel, so I didn't think to realize that it was detecting the headphone even when the headphones were not plugged into the extension cable.

When the front panel jack is unplugged all 5.1 analog channels work on the rear panel. Is this related to jack sense?

summary: - Audio Realtek ALC889, Green/Black/Yellow Line Out, Rear, no sound
+ Audio Realtek ALC889, Green/Black/Yellow Line Out, rear jacks: no sound
+ when front jack plugged into headphones
Revision history for this message
Blown2bits (blown2bits) wrote : AcpiTables.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
Blown2bits (blown2bits) wrote : AlsaDevices.txt

apport information

Revision history for this message
Blown2bits (blown2bits) wrote : AplayDevices.txt

apport information

Revision history for this message
Blown2bits (blown2bits) wrote : ArecordDevices.txt

apport information

Revision history for this message
Blown2bits (blown2bits) wrote : BootDmesg.txt

apport information

Revision history for this message
Blown2bits (blown2bits) wrote : Card0.Amixer.values.txt

apport information

Revision history for this message
Blown2bits (blown2bits) wrote : Card0.Codecs.codec.0.txt

apport information

Revision history for this message
Blown2bits (blown2bits) wrote : Card1.Amixer.values.txt

apport information

Revision history for this message
Blown2bits (blown2bits) wrote : Card1.Codecs.codec.0.txt

apport information

Revision history for this message
Blown2bits (blown2bits) wrote : Card1.Codecs.codec.1.txt

apport information

Revision history for this message
Blown2bits (blown2bits) wrote : Card1.Codecs.codec.2.txt

apport information

Revision history for this message
Blown2bits (blown2bits) wrote : Card1.Codecs.codec.3.txt

apport information

Revision history for this message
Blown2bits (blown2bits) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Blown2bits (blown2bits) wrote : Lspci.txt

apport information

Revision history for this message
Blown2bits (blown2bits) wrote : Lsusb.txt

apport information

Revision history for this message
Blown2bits (blown2bits) wrote : PciMultimedia.txt

apport information

Revision history for this message
Blown2bits (blown2bits) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Blown2bits (blown2bits) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Blown2bits (blown2bits) wrote : ProcModules.txt

apport information

Revision history for this message
Blown2bits (blown2bits) wrote : PulseList.txt

apport information

Revision history for this message
Blown2bits (blown2bits) wrote : UdevDb.txt

apport information

Revision history for this message
Blown2bits (blown2bits) wrote : UdevLog.txt

apport information

Revision history for this message
Blown2bits (blown2bits) wrote : WifiSyslog.txt

apport information

Revision history for this message
Blown2bits (blown2bits) wrote :

Used:
apport-collect 987650

But it seemed to crash. So I will change to Confirmed without it.

Perhaps if someone can let me know what further information is needed I can provide it manually.

EDIT: Oh, wait. Now I see that a bunch of files were added.

Revision history for this message
Blown2bits (blown2bits) wrote :

The syslog.

description: updated
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
David Henningsson (diwic) wrote :

If you like simultaneous output on your headphone jack and your line out jacks, you can switch the "Automute mode" to "disabled" in alsamixer (see https://wiki.ubuntu.com/Audio/Alsamixer ).

Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Incomplete
Revision history for this message
Blown2bits (blown2bits) wrote :

Realized behaviour was different than previous kernels, but not incorrect. Marking invalid.

Changed in linux (Ubuntu):
status: Incomplete → Invalid
Changed in alsa-driver (Ubuntu):
status: New → Invalid
To post a comment you must log in.