Low volume in headphones [N53SN, Realtek ALC269VB, Black Headphone Out, Right] Playback problem

Bug #931721 reported by Don Kirkby on 2012-02-13
42
This bug affects 9 people
Affects Status Importance Assigned to Milestone
alsa-driver (Ubuntu)
Undecided
Unassigned

Bug Description

When I plug in headphones, the sound is very quiet, even when I crank the volume to the maximum.
If I go to the sound settings and switch the connector from analog headphones to analog speakers, then the sound is fine.
If I unplug the headphones, the sound comes out of the speakers again just fine.
If I plug in the headphones again, the sound is low, and I have to go back and change the sound settings. This happens every time I plug in headphones.

ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: alsa-base 1.0.24+dfsg-0ubuntu2
ProcVersionSignature: Ubuntu 3.0.0-15.26-generic 3.0.13
Uname: Linux 3.0.0-15-generic x86_64
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 1.23-0ubuntu4
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: PCH [HDA Intel PCH], device 0: ALC269VB Analog [ALC269VB Analog]
   Subdevices: 0/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: don 1727 F.... pulseaudio
 /dev/snd/pcmC0D0c: don 1727 F...m pulseaudio
Card0.Amixer.info:
 Card hw:0 'PCH'/'HDA Intel PCH at 0xdf000000 irq 43'
   Mixer name : 'Intel CougarPoint HDMI'
   Components : 'HDA:10ec0269,10431063,00100100 HDA:80862805,80860101,00100000'
   Controls : 22
   Simple ctrls : 12
Date: Mon Feb 13 13:24:27 2012
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release amd64 (20111012)
PackageArchitecture: all
ProcEnviron:
 LANGUAGE=en_CA:en
 PATH=(custom, no user)
 LANG=en_CA.UTF-8
 SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Internal Audio - HDA Intel PCH
Symptom_Jack: Black Headphone Out, Right
Symptom_Type: None of the above
Title: [N53SN, Realtek ALC269VB, Black Headphone Out, Right] Playback problem
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/07/2011
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: N53SN.206
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: N53SN
dmi.board.vendor: ASUSTeK Computer Inc.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK Computer Inc.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrN53SN.206:bd04/07/2011:svnASUSTeKComputerInc.:pnN53SN:pvr1.0:rvnASUSTeKComputerInc.:rnN53SN:rvr1.0:cvnASUSTeKComputerInc.:ct10:cvr1.0:
dmi.product.name: N53SN
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK Computer Inc.

Don Kirkby (donkirkby) wrote :
Don Kirkby (donkirkby) wrote :

I installed the "crack of the day" alsa-driver code as recommended in bug lp:654008, and it solved my problem.
Instructions are here: https://wiki.ubuntu.com/Audio/InstallingLinuxAlsaDriverModules

Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in alsa-driver (Ubuntu):
status: New → Confirmed
Peter Würtz (pwuertz) wrote :

I found a similar problem on my laptop using this chipset:
Audio device: Intel Corporation 6 Series/C200 Series Chipset Family High Definition Audio Controller (rev 05)

Volume of the internal speakers is good. But when I plug in some speakers, the signal is almost not existent, even with maximum volume settings.

Don Kirkby (donkirkby) wrote :

Peter, did you try changing the sound settings from analog headphones to analog speakers? Did you try the alsa-driver I linked to? If so, what happened?

I came up with "dirty" workaround if anybody interested
http://o-shb.com/2012/03/sound-muted-after-connecting-headphones-in-ubuntu-11-10/

Ralf Hersel (ralf.hersel) wrote :

Updating to Precise does not solve the problem.

==> /proc/asound/card0/codec#0 <==
Codec: Realtek ALC269VB

==> /proc/asound/card0/codec#3 <==
Codec: Intel CougarPoint HDMI

==> /proc/asound/cards <==
 0 [PCH ]: HDA-Intel - HDA Intel PCH

==> /proc/asound/card0/codec#0 <==
Codec: Realtek ALC269VB

Plug in a headphone switches speakers off but no sound from headphones. As soon as headphones are plugged in, the slide control for 'Speakers' in Alsamixer drops down to zero. (The 'Headphones' control in Alsamixer has no effect and cannot be used.) Raising the Speakers controll will give sound to headphones.

This release of Ubuntu is no longer receiving maintenance updates. If this is still an issue on a maintained version of Ubuntu please let us know.

Changed in alsa-driver (Ubuntu):
status: Confirmed → Incomplete
Launchpad Janitor (janitor) wrote :

[Expired for alsa-driver (Ubuntu) because there has been no activity for 60 days.]

Changed in alsa-driver (Ubuntu):
status: Incomplete → Expired
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