HP pavilion dv6500 sound card not detected

[Andrius]

Hello,

I've just installed Ubunutu, and have no sound.
 The sound control buttons on the laptopt appear to be working – volume bar increases and decreases after pressing them, but there's no sound.

I've done the steps at https://help.ubuntu.com/11.10/ubuntu-help/sound-nosound.html, and it seems that my sound card is not detected. I have this laptop for a long time alreadyt so I don't know and can't find the name of the sound card.

The sound actually dissapeared a few months ago. I was using opensuse 11 then. Sometimes the sound would come back for a few minutes, and dissapear again. I was hoping that a new operating system might solve it. Sound worked during the instalation process though.

I realise that there similar bug reports, but they are all quite old, so I decided to make a new one. Sorry if that's not the right thing to do.

Thank you for your help,

Andrius

ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: alsa-base 1.0.24+dfsg-0ubuntu2
ProcVersionSignature: Ubuntu 3.0.0-15.25-generic 3.0.13
Uname: Linux 3.0.0-15-generic i686
NonfreeKernelModules: nvidia wl
AlsaDevices:
 total 0
 crw-rw---- 1 root audio 116, 1 2012-01-23 19:29 seq
 crw-rw---- 1 root audio 116, 33 2012-01-23 19:29 timer
AplayDevices: aplay: device_list:240: no soundcards found...
ApportVersion: 1.23-0ubuntu4
Architecture: i386
ArecordDevices: arecord: device_list:240: no soundcards found...
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
Date: Mon Jan 23 20:18:11 2012
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release i386 (20111012)
PackageArchitecture: all
PciMultimedia:

ProcEnviron:
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Title: PCI/internal sound card not detected
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/23/2007
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: F.06
dmi.board.name: 30CF
dmi.board.vendor: Quanta
dmi.board.version: 85.17
dmi.chassis.type: 10
dmi.chassis.vendor: Quanta
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnHewlett-Packard:bvrF.06:bd07/23/2007:svnHewlett-Packard:pnHPPaviliondv6500NotebookPC:pvrRev1:rvnQuanta:rn30CF:rvr85.17:cvnQuanta:ct10:cvrN/A:
dmi.product.name: HP Pavilion dv6500 Notebook PC
dmi.product.version: Rev 1
dmi.sys.vendor: Hewlett-Packard
---
AlsaDevices:
 total 0
 crw-rw---- 1 root audio 116, 1 2012-01-24 00:36 seq
 crw-rw---- 1 root audio 116, 33 2012-01-24 00:36 timer
AplayDevices: aplay: device_list:240: no soundcards found...
ApportVersion: 1.23-0ubuntu4
Architecture: i386
ArecordDevices: arecord: device_list:240: no soundcards found...
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
DistroRelease: Ubuntu 11.10
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release i386 (20111012)
NonfreeKernelModules: nvidia wl
Package: alsa-driver (not installed)
PciMultimedia:

ProcEnviron:
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 3.0.0-15.25-generic 3.0.13
Tags: oneiric running-unity
Uname: Linux 3.0.0-15-generic i686
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 07/23/2007
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: F.06
dmi.board.name: 30CF
dmi.board.vendor: Quanta
dmi.board.version: 85.17
dmi.chassis.type: 10
dmi.chassis.vendor: Quanta
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnHewlett-Packard:bvrF.06:bd07/23/2007:svnHewlett-Packard:pnHPPaviliondv6500NotebookPC:pvrRev1:rvnQuanta:rn30CF:rvr85.17:cvnQuanta:ct10:cvrN/A:
dmi.product.name: HP Pavilion dv6500 Notebook PC
dmi.product.version: Rev 1
dmi.sys.vendor: Hewlett-Packard

[Daniel Letzeisen (dtl131)]

Is it possible that the sound is disabled in the bios?

[Daniel Letzeisen (dtl131)]

Also, does lspci see the card?
In fact, please run this command to collect the missing info:
apport-collect 920603

[Andrius (andrius-simasius)]

apport information

[Andrius (andrius-simasius)]

apport information

[Andrius (andrius-simasius)]

apport information

[Andrius (andrius-simasius)]

apport information

[Andrius (andrius-simasius)]

apport information

[Andrius (andrius-simasius)]

Dave Lentz,

I checked the bios, but I wasn't able to find where sound might be enabled/disabled. Could you give me a few directions where I should look?

The lspci command gives this result:

00:00.0 RAM memory: nVidia Corporation MCP67 Memory Controller (rev a2)
00:01.0 ISA bridge: nVidia Corporation MCP67 ISA Bridge (rev a2)
00:01.1 SMBus: nVidia Corporation MCP67 SMBus (rev a2)
00:01.2 RAM memory: nVidia Corporation MCP67 Memory Controller (rev a2)
00:01.3 Co-processor: nVidia Corporation MCP67 Co-processor (rev a2)
00:02.0 USB Controller: nVidia Corporation MCP67 OHCI USB 1.1 Controller (rev a2)
00:02.1 USB Controller: nVidia Corporation MCP67 EHCI USB 2.0 Controller (rev a2)
00:04.0 USB Controller: nVidia Corporation MCP67 OHCI USB 1.1 Controller (rev a2)
00:04.1 USB Controller: nVidia Corporation MCP67 EHCI USB 2.0 Controller (rev a2)
00:08.0 PCI bridge: nVidia Corporation MCP67 PCI Bridge (rev a2)
00:09.0 IDE interface: nVidia Corporation MCP67 AHCI Controller (rev a2)
00:0a.0 Ethernet controller: nVidia Corporation MCP67 Ethernet (rev a2)
00:0c.0 PCI bridge: nVidia Corporation MCP67 PCI Express Bridge (rev a2)
00:0d.0 PCI bridge: nVidia Corporation MCP67 PCI Express Bridge (rev a2)
00:12.0 VGA compatible controller: nVidia Corporation C67 [GeForce 7150M / nForce 630M] (rev a2)
00:18.0 Host bridge: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] HyperTransport Technology Configuration
00:18.1 Host bridge: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] Address Map
00:18.2 Host bridge: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] DRAM Controller
00:18.3 Host bridge: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] Miscellaneous Control
03:00.0 Network controller: Broadcom Corporation BCM4311 802.11b/g WLAN (rev 02)

[Daniel Letzeisen (dtl131)]

Since apport is not attaching pcimultimedia.txt, I'm guessing your card doesn't show in lspci.. :(

[Daniel Letzeisen (dtl131)]

I looked at the manual and I don't think your BIOS has an option to disable/enable the codec.
I'm running out of ideas (other than resetting the BIOS and /or updating it). I guess you could also try booting with acpi=noieq parameter.

Hopefully, a dev will have some clearer ideas..

[Daniel Letzeisen (dtl131)]

That's acpi=noirq
(typing in dark)

[Sasa Paporovic (melchiaros)]

@ andrius-simasius

ping

any news?

[Andrius (andrius-simasius)]

Erm, not really. What is strange that sound suddenly starts working sometimes (very rarely), and then disappears again. This week it was working for three full days or so, but then disapeared again this morning.

[Sasa Paporovic (melchiaros)]

There is properly a fix for your problem it Ubuntu12.04. At this time it is not planned as far as I can see to backport it to the kernel3.0.x serie and with this to oneiric.

So, the chance is bad to get this fixed in oneiric.

Is it possible to you to make a distribution upgrade to 12.04? And install after this also the proposed upgrades until you reached kernel 3.2.26.x?

This may help out of the box.

If you want to do, make a backup first of your system.(dejadup). Sometimes the process fails.

[Andrius (andrius-simasius)]

Hello,

a quick update. Upgrading to 12.04 did not solve the problem, sound isn't working anyway. But this is no longer important for me, as I won't be using this laptop anymore.

[Marcus Tomlinson (marcustomlinson)]

This release of Ubuntu is no longer receiving maintenance updates. If this is still an issue on a maintained version of Ubuntu please let us know.

[Launchpad Janitor (janitor)]

[Expired for alsa-driver (Ubuntu) because there has been no activity for 60 days.]