[Satellite M115, Realtek ALC861-VD, Green Headphone Out, Front] No sound at all

[Benjamin David Chambers]

I know the hardware works, because sound worked fine in Windows before I installed Ubuntu.

However, I am unable to boot back to Windows to try things because I wiped the drive when I installed.

ProblemType: Bug
DistroRelease: Ubuntu 11.04
Package: alsa-base 1.0.24+dfsg-0ubuntu1
ProcVersionSignature: Ubuntu 2.6.38-11.48-generic 2.6.38.8
Uname: Linux 2.6.38-11-generic x86_64
AlsaVersion:
 Advanced Linux Sound Architecture Driver Version 1.0.24.
 Compiled on Aug 25 2011 for kernel 2.6.38-11-generic (SMP).
AplayDevices:
 **** List of PLAYBACK Hardware Devices ****
 card 0: SB [HDA ATI SB], device 0: ALC861-VD Analog [ALC861-VD Analog]
   Subdevices: 0/1
   Subdevice #0: subdevice #0
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: SB [HDA ATI SB], device 0: ALC861-VD Analog [ALC861-VD Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: benjamin 1399 F.... pulseaudio
                      benjamin 3540 F.... Launcher.exe
 /dev/snd/pcmC0D0p: benjamin 1399 F...m pulseaudio
Card0.Amixer.info:
 Card hw:0 'SB'/'HDA ATI SB at 0xc0500000 irq 40'
   Mixer name : 'Realtek ALC861-VD'
   Components : 'HDA:11c11040,11790001,00100200 HDA:10ec0862,11791105,00100001'
   Controls : 10
   Simple ctrls : 6
Date: Tue Aug 30 11:27:12 2011
EcryptfsInUse: Yes
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release amd64 (20110427.1)
PackageArchitecture: all
ProcEnviron:
 LANGUAGE=en_US:en
 PATH=(custom, user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:SB failed
Symptom_Card: Internal Audio - HDA ATI SB
Symptom_DevicesInUse:
 1399 3540 1399 F.... Launcher.exe
 /dev/snd/pcmC0D0p: benjamin F...m pulseaudio
Symptom_Jack: Green Headphone Out, Front
Symptom_Type: No sound at all
Title: [Satellite M115, Realtek ALC861-VD, Green Headphone Out, Front] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/30/2008
dmi.bios.vendor: Phoenix Technologies LTD
dmi.bios.version: 1.30
dmi.board.name: SB450
dmi.board.vendor: ATI
dmi.board.version: Rev0.4b
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 1
dmi.chassis.vendor: ATI
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnPhoenixTechnologiesLTD:bvr1.30:bd09/30/2008:svnTOSHIBA:pnSatelliteM115:pvrPSMB6U-00G005:rvnATI:rnSB450:rvrRev0.4b:cvnATI:ct1:cvrN/A:
dmi.product.name: Satellite M115
dmi.product.version: PSMB6U-00G005
dmi.sys.vendor: TOSHIBA

[Daniel T Chen (crimsun)]

> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: benjamin 1399 F.... pulseaudio
> benjamin 3540 F.... Launcher.exe
> /dev/snd/pcmC0D0p: benjamin 1399 F...m pulseaudio

What is Launcher.exe, and why has it stolen the sound device from
PulseAudio?

[Benjamin David Chambers (benjamindchambers)]

I was attempting to run a game in Wine, but it wasn't working well. Regardless, I had no sound before I installed Wine, and I have no sound after I removed Wine, so I doubt Wine is the problem ;)

[Daniel T Chen (crimsun)]

Did you log out and back in (or restart pulse)?

[Benjamin David Chambers (benjamindchambers)]

I have restarted the system several times over the course of the last day (sleep / resume is having issues as well, so I'm doing a full shut down every time I'm going to close the lid).

[Daniel T Chen (crimsun)]

Please see https://wiki.ubuntu.com/PulseAudio/Log.

[Benjamin David Chambers (benjamindchambers)]

Here you go.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Chris Fees (isujazzdog)]

any progress or ideas? should i buy a new sound card??

[Marcus Tomlinson (marcustomlinson)]

This release of Ubuntu is no longer receiving maintenance updates. If this is still an issue on a maintained version of Ubuntu please let us know.

[Launchpad Janitor (janitor)]

[Expired for alsa-driver (Ubuntu) because there has been no activity for 60 days.]