[HDA-Intel - HDA ATI SB, playback] No sound at all

[jpr0]

Sound was working fine until I installed some updates yesterday, now it's not working at all.

ProblemType: Bug
DistroRelease: Ubuntu 11.04
Package: alsa-base 1.0.24+dfsg-0ubuntu1
ProcVersionSignature: Ubuntu 2.6.38-10.46-generic 2.6.38.7
Uname: Linux 2.6.38-10-generic x86_64
NonfreeKernelModules: fglrx
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.23.
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: SB [HDA ATI SB], device 0: ALC892 Analog [ALC892 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: robinsjp 1489 F.... pulseaudio
Card0.Amixer.info:
 Card hw:0 'SB'/'HDA ATI SB at 0xfe5f8000 irq 16'
   Mixer name : 'Realtek ALC892'
   Components : 'HDA:10ec0892,1043841b,00100302'
   Controls : 32
   Simple ctrls : 18
Card1.Amixer.info:
 Card hw:1 'HDMI'/'HDA ATI HDMI at 0xfe7e8000 irq 19'
   Mixer name : 'ATI RS690/780 HDMI'
   Components : 'HDA:1002791a,00791a00,00100000'
   Controls : 4
   Simple ctrls : 1
Card1.Amixer.values:
 Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [on]
Date: Sun Jul 31 18:59:09 2011
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release amd64 (20110427.1)
PackageArchitecture: all
ProcEnviron:
 LANGUAGE=en_GB:en
 LANG=en_GB.UTF-8
 SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:SB failed
Symptom_Card: RS880 Audio Device [Radeon HD 4200] - HDA ATI HDMI
Symptom_DevicesInUse: 1489
Symptom_Type: No sound at all
Title: [HDA-Intel - HDA ATI SB, playback] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/08/2010
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1701
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: M4A88TD-M EVO
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1701:bd09/08/2010:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnM4A88TD-MEVO:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer

[jpr0 (robinson-jp)]

I reinstalled the system (x64 ubuntu 11.04) from the live CD, but unticked automatic updates. Now I have sound back. I have installed all the recommended updates except for:

--------------------------------------
Important security updates
--------------------------------------

linux-generic
linux-headers-2.6.38-10
linux-headers-2.6.38-10-generic
linux-headers-generic
linux-image-2.6.38-10-generic
linux-image-generic
linux-libc-dev

--------------------------------------
Recommended updates
--------------------------------------

libpulse-browse0
libpulse-mainloop-glib0
libpulse0
pulseaudio
pulseaudio-esound-compat
pulseaudio-module-bluetooth
pulseaudio-module-gconf
pulseaudio-module-x11
pulseaudio-utils

and I still have sound on my system. I don't want to install any of these yet incase my sound disappears again. If you would like I can try and generate some other output (like that of the first post) if that would be useful in identifying the cause of the original problem.

[jpr0 (robinson-jp)]

Just as a follow up: I've installed all the pulse audio and kernel updates, and my sound is still working. The only app that I haven't installed (that was installed previously when sound stopped working) is WINE.

[Matthias Schmidt (mschmidt)]

Also have this bug. Sound was working fine with Natty. After an upgrade to Oneiric (month ago) it was also working. As of today sound stopped working. I have:

ii alsa-base 1.0.24+dfsg-0ubuntu2 ALSA driver configuration files
ii alsa-utils 1.0.24.2-0ubuntu7 Utilities for configuring and using ALSA

% uname -a
Linux x86 3.0.0-12-generic #19-Ubuntu SMP Fri Sep 23 21:23:39 UTC 2011 x86_64 x86_64 x86_64 GNU/Linux

[Matthias Schmidt (mschmidt)]

Comment to #3: I do not use Wine at all and still have sound problems.

[jpr0 (robinson-jp)]

The only way I could resolve this problem was reinstalling the entire system. Then going through each update and recording whether the update broke my sound or not.. for some reason, they all installed and I didn't lose sounds, so it must have been wine.

[Matthias Schmidt (mschmidt)]

OK, this bug no longer affects me. With the oneiric updates as of today, the sound works again. I saw updates of pulseaudio, but I'm not sure if they are related.

@jpr0: Maybe you should update and check again...

[Daniel van Vugt (vanvugt)]

Thank you for reporting this bug to Ubuntu.
Ubuntu 11.10 (oneiric) reached end-of-life on May 9, 2013.
Ubuntu 11.04 (natty) reached end-of-life on October 28, 2012.

See this document for currently supported Ubuntu releases:
https://wiki.ubuntu.com/Releases

We appreciate that this bug may be old and you might not be interested in discussing it any more. But if you are then please upgrade to the latest Ubuntu version and re-test. If you then find the bug is still present in the newer Ubuntu version, please add a comment here telling us which new version it is in and change the bug status to Confirmed.