[Realtek ALC269VB] No sound from internal speakers, but headphone jack works

[Tessa Lau]

Following the instructions in this troubleshooting guide:
   https://help.ubuntu.com/community/SoundTroubleshooting
I couldn't find my codec (Realtek ALC259) in the list of ALSA-supported codecs.

Sound does not come out of the internal speakers. However when I plug headphones into the headphone jack, I can hear sound. This is an Asus EeePC 1015PEM.

Alsa system configuration dump:
   http://www.alsa-project.org/db/?f=f92e22d0373cd586b553b9964d8f6e1d4e86d6b6

ProblemType: Bug
DistroRelease: Ubuntu 10.10
Package: alsa-base 1.0.23+dfsg-1ubuntu4
ProcVersionSignature: Ubuntu 2.6.35-24.42-generic 2.6.35.8
Uname: Linux 2.6.35-24-generic i686
AlsaVersion:
 Advanced Linux Sound Architecture Driver Version 1.0.23.
 Compiled on Jan 5 2011 for kernel 2.6.35-24-generic (SMP).
AplayDevices:
 **** List of PLAYBACK Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: ALC269VB Analog [ALC269VB Analog]
   Subdevices: 0/1
   Subdevice #0: subdevice #0
Architecture: i386
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: ALC269VB Analog [ALC269VB Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: tlau 1547 F.... pulseaudio
 /dev/snd/pcmC0D0p: tlau 1547 F...m pulseaudio
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xf7cf8000 irq 46'
   Mixer name : 'Realtek ALC269VB'
   Components : 'HDA:10ec0269,1043841c,00100100'
   Controls : 11
   Simple ctrls : 7
Date: Tue Jan 4 19:56:00 2011
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release i386 (20101007)
PackageArchitecture: all
ProcEnviron:
 LANG=en_US.utf8
 SHELL=/bin/bash
SelectedCard: 0 Intel HDA-Intel - HDA Intel
SourcePackage: alsa-driver
Symptom: audio
Title: [Realtek ALC269VB] ALSA test tone not correctly played back
dmi.bios.date: 10/27/2010
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0901
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: 1015PE
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: x.xx
dmi.chassis.asset.tag: 0x00000000
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK Computer INC.
dmi.chassis.version: x.x
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0901:bd10/27/2010:svnASUSTeKComputerINC.:pn1015PEM:pvrx.x:rvnASUSTeKComputerINC.:rn1015PE:rvrx.xx:cvnASUSTeKComputerINC.:ct10:cvrx.x:
dmi.product.name: 1015PEM
dmi.product.version: x.x
dmi.sys.vendor: ASUSTeK Computer INC.

[Tessa Lau (tlau)]

It looks like my kernel was updated from 2.6.35-22-generic to 2.6.35-24-generic in the last two days -- and it fixed the problem!

[Zhmak (zhmak)]

Having same bug with kernel 2.6.38-7-generic on Asus EEEPC 1215T

[Zhmak (zhmak)]

Restoring laptop from suspend mode brings sound back.

[Matt Vickers (mattyv)]

I just experienced the same issue on a similar machine (Asus 1015P) with the same ALC269VB chip on an up-to-date Natty and the suspend trick worked. What was disturbing though is that the issue had persisted for several reboots, modification of /etc/modprobe.d/alsa-base.conf, alsa force-reloads and a boot into Windows (where the speakers worked).

I'd be quite interested in tracking down what actually causes the issue and how it can be fixed but don't really know where to start given I had no success with the usual alsa configuration methods, including alsamixer.

[Gonçalo Santos (goncalo-33)]

I have the same problem, any ideias to solve this?

Thanks

[Cloudzay (cloudzay)]

The same problem too. First time I use a natty liveusb(amd64) to boot into the live system, the sound works fine. But after I fully install ubuntu and reboot into it, no sound(speaker and headphone) at all. Well, the SUSPEND SOLUTION works fine.

#cat /proc/asound/version
Advanced Linux Sound Architecture Driver Version 1.0.23.

#uname -r
2.6.38-8-generic

#aplay -l
card 0: SB [HDA ATI SB], device 0: ALC269VB Analog [ALC269VB Analog]
   subdevice 1/1
   subdevice #0
card 1: Generic [HD-Audio Generic], device 3: HDMI 0 [HDMI 0]
  subdevice: 1/1
  subdevice #0

This problem troubled me for some times, and no solution(at least I haven't found so far) affects.I'm waiting for any solutions. Thank you!

[bangrobe (bangrobe)]

I have same problem too
#at /proc/asound/version
Advanced Linux Sound Architecture Driver Version 1.0.23.
#uname -r
2.6.38-8-generic
#aplay -l
**** List of PLAYBACK Hardware Devices ****
card 0: Intel [HDA Intel], device 0: ALC269VB Analog [ALC269VB Analog]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: Intel [HDA Intel], device 3: HDMI 0 [HDMI 0]
  Subdevices: 1/1
  Subdevice #0: subdevice #0

My laptop is ASUS K42JC. Sometimes I can hear sound from Internal Speakers ( Random and rarely). I tried all possible solution on web but now I think I will give up and waiting for Ubuntu developers. Thanks.

[David Henningsson (diwic)]

Hi!

If sounds starts working after suspend, there's a good chance we can make it work from boot as well. Could you help me with the following:

1) First try the instructions here and see if that solves your problem: https://wiki.ubuntu.com/Audio/InstallingLinuxAlsaDriverModules (remember to reboot after installation)

2) If it does not, continue. Cold boot your computer and verify that internal speakers are not working. Then take an alsa-info and attach here: https://wiki.ubuntu.com/Audio/AlsaInfo

3) Now suspend/resume and verify that internal speakers are working again. Now take a new alsa-info and attach here. Hopefully we'll see a difference between the two alsa-infos that can help us understand what the problem is.

Thanks!

[David Henningsson (diwic)]

Also, it might be worth investigating whether having headphones plugged in at boot vs having the plugged in at resume makes a difference for whether sound starts working or not.

[Adrian Palacios (ukonat)]

I have almost the same problem: Speakers work well but when I connect my headphones to the audiojack I get no sound from the headphones nor the speakers.

The suspend solution has worked for me, thanks, later I will install the new alsa drivers so I can help to get this solved for the next kernels/distros :)

[Vianney Stroebel (78luphr0rnk2nuqimstywepozxn9kl19tqh0tx66b5dki1xxsh5mkz9gl21a5rlwfnr8-launchpad)]

This bug is back, even after installing Alsa Driver Modules (https://wiki.ubuntu.com/Audio/InstallingLinuxAlsaDriverModules).

Adding this PPA solves it:

sudo add-apt-repository ppa:diwic/jack-detection

[FearPtz (fearptz)]

Post #11. Adrian Palacios
"I have almost the same problem: Speakers work well but when I connect my headphones to the audiojack I get no sound from the headphones nor the speakers."

I have a similar problem. My laptop ASUS K42DR ( http://www.asus.com/Notebooks/Versatile_Performance/K42DR/ ).

**** List of PLAYBACK Hardware Devices ****
card 0: SB [HDA ATI SB], device 0: ALC269 Analog [ALC269 Analog]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: IGeneric [HD-Audio Generic], device 3: ATI HDMI [ATI HDMI]
  Subdevices: 1/1
  Subdevice #0: subdevice #0

[David Henningsson (diwic)]

> sudo add-apt-repository ppa:diwic/jack-detection

This is a testing repository which is not meant for widespread usage.

Also, please put separate hardware in separate bugs for easier tracking, they are usually different bugs. See https://wiki.ubuntu.com/Audio/SameHardware

[pyronordicman (peter-eldridge-bailey)]

1) First try the instructions here and see if that solves your problem: https://wiki.ubuntu.com/Audio/InstallingLinuxAlsaDriverModules (remember to reboot after installation)

The above worked for me, after rolling back to 3.0.0-15-generic.

Here's my alsa info:
http://www.alsa-project.org/db/?f=5ba011cd34d5c96fea594f5e0399bcf3e22a6325

[David Henningsson (diwic)]

I'm closing this since the original reporter reports it being fixed. For others, if you still have a problem, and are running Ubuntu 12.04, please file a new bug. Thanks!

[ALberto Beltran (betoarmenia)]

Hi everyone, I'm just new using Linux. Installed Zorin 12 in my netbook and I have exactly the same problem with the Realtek ALC269VB, no sound with the speakers but headphones work well. Thanks in advance for your help. looking at the alsamixer, the speaker channel is apparently not connected with the speakers.

The channel of the headphones is muted but once I plug the headphones, it works well. If I proceed and manually unmute the same headphone channel without headphones, I can get sound from the speakers. However, once the pc is rebooted comes back to the same problem.

Big Regards and thanks in advance.