Ubuntu
alsa-driver package

[Realtek ALC663] Packard Bell EasyNote RS-65, Built-in microphone recording problem

Bug #592968 reported by Олег АндреичЪ on 2010-06-12

This bug affects 12 people

Affects		Status	Importance	Assigned to	Milestone
	alsa-driver (Ubuntu)	Expired	Undecided	Unassigned

Bug Description

Can't record anything with built-in microphone.
In the sound properties menu I've chose right device. Indication in this menu shows silence. Skype records silence too.

ProblemType: Bug
DistroRelease: Ubuntu 10.04
Package: alsa-base 1.0.22.1+dfsg-0ubuntu3
ProcVersionSignature: Ubuntu 2.6.32-22.36-generic 2.6.32.11+drm33.2
Uname: Linux 2.6.32-22-generic i686
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
Architecture: i386
ArecordDevices:
**** List of CAPTURE Hardware Devices ****
card 0: Intel [HDA Intel], device 0: ALC663 Analog [ALC663 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: oleg 1670 F.... pulseaudio
Card0.Amixer.info:
Card hw:0 'Intel'/'HDA Intel at 0xfdcf4000 irq 22'
   Mixer name : 'Realtek ALC663'
   Components : 'HDA:10ec0663,1631c10c,00100001'
   Controls : 14
   Simple ctrls : 7
Card1.Amixer.info:
Card hw:1 'HDMI'/'HDA ATI HDMI at 0xfddec000 irq 17'
   Mixer name : 'ATI R6xx HDMI'
   Components : 'HDA:1002aa01,00aa0100,00100000'
   Controls : 4
   Simple ctrls : 1
Card1.Amixer.values:
Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [on]
Date: Sat Jun 12 14:36:17 2010
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release i386 (20100429)
PackageArchitecture: all
ProcEnviron:
LANG=ru_RU.utf8
SHELL=/bin/bash
SelectedCard: 0 Intel HDA-Intel - HDA Intel
SourcePackage: alsa-driver
Symptom: audio
Title: [Realtek ALC663] Recording problem
dmi.bios.date: 01/08/2009
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: PBRS65PX.P07
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: H13VV
dmi.board.vendor: Packard Bell BV
dmi.board.version: 1.0
dmi.chassis.asset.tag: ATN12345678901234567
dmi.chassis.type: 10
dmi.chassis.vendor: Packard Bell BV
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrPBRS65PX.P07:bd01/08/2009:svnPackardBellBV:pnEasyNote_RS65-T-001RU:pvrPC28E00944:rvnPackardBellBV:rnH13VV:rvr1.0:cvnPackardBellBV:ct10:cvr1.0:
dmi.product.name: EasyNote_RS65-T-001RU
dmi.product.version: PC28E00944
dmi.sys.vendor: Packard Bell BV
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
Architecture: i386
ArecordDevices:
**** List of CAPTURE Hardware Devices ****
card 0: Intel [HDA Intel], device 0: ALC663 Analog [ALC663 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: oleg 1659 F.... pulseaudio
Card0.Amixer.info:
Card hw:0 'Intel'/'HDA Intel at 0xfdcf4000 irq 22'
   Mixer name : 'Realtek ALC663'
   Components : 'HDA:10ec0663,1631c10c,00100001'
   Controls : 14
   Simple ctrls : 7
Card1.Amixer.info:
Card hw:1 'HDMI'/'HDA ATI HDMI at 0xfddec000 irq 17'
   Mixer name : 'ATI R6xx HDMI'
   Components : 'HDA:1002aa01,00aa0100,00100000'
   Controls : 4
   Simple ctrls : 1
Card1.Amixer.values:
Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [on]
DistroRelease: Ubuntu 10.04
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release i386 (20100429)
Package: alsa-driver (not installed)
ProcEnviron:
LANG=ru_RU.utf8
SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-22.36-generic 2.6.32.11+drm33.2
Tags: lucid
Uname: Linux 2.6.32-22-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare vboxusers
dmi.bios.date: 01/08/2009
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: PBRS65PX.P07
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: H13VV
dmi.board.vendor: Packard Bell BV
dmi.board.version: 1.0
dmi.chassis.asset.tag: ATN12345678901234567
dmi.chassis.type: 10
dmi.chassis.vendor: Packard Bell BV
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrPBRS65PX.P07:bd01/08/2009:svnPackardBellBV:pnEasyNote_RS65-T-001RU:pvrPC28E00944:rvnPackardBellBV:rnH13VV:rvr1.0:cvnPackardBellBV:ct10:cvr1.0:
dmi.product.name: EasyNote_RS65-T-001RU
dmi.product.version: PC28E00944
dmi.sys.vendor: Packard Bell BV

See original description

Tags:

Revision history for this message

Олег АндреичЪ (kjiec4) wrote on 2010-06-12:

AlsaDevices.txt Edit (645 bytes, text/plain; charset="utf-8")
AplayDevices.txt Edit (379 bytes, text/plain; charset="utf-8")
BootDmesg.txt Edit (51.1 KiB, text/plain; charset="utf-8")
Card0.Amixer.values.txt Edit (1.4 KiB, text/plain; charset="utf-8")
Card0.Codecs.codec.0.txt Edit (10.4 KiB, text/plain; charset="utf-8")
Card1.Codecs.codec.0.txt Edit (766 bytes, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (4.9 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (1.3 KiB, text/plain; charset="utf-8")
PciMultimedia.txt Edit (1.2 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (1.5 KiB, text/plain; charset="utf-8")

Revision history for this message

Neil Perry (nperry) wrote on 2010-06-13:

Thank you for taking the time to report this bug and helping to make Ubuntu better.his bug did not have a package associated with it, which is important for ensuring that it gets looked at by the proper developers. You can learn more about finding the right package at https://wiki.ubuntu.com/Bugs/FindRightPackage . I have classified this bug as a bug in alsa-base. We need some more information from you before we can start working on this bug.

Please include the information requested from the "Reporting Sound Bugs" section of https://wiki.ubuntu.com/DebuggingSoundProblems as separate attachments.

information can be gathered for you automatically using the command apport-collect 592968

affects:

ubuntu → alsa-driver (Ubuntu)

Revision history for this message

Олег АндреичЪ (kjiec4) wrote on 2010-06-13: AlsaDevices.txt

AlsaDevices.txt Edit (645 bytes, text/plain)

apport information

tags:	added: apport-collected
description:	updated

Revision history for this message

Олег АндреичЪ (kjiec4) wrote on 2010-06-13: AplayDevices.txt

AplayDevices.txt Edit (379 bytes, text/plain)

apport information

Revision history for this message

Олег АндреичЪ (kjiec4) wrote on 2010-06-13: BootDmesg.txt

BootDmesg.txt Edit (51.2 KiB, text/plain)

apport information

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Олег АндреичЪ (kjiec4) wrote on 2010-06-13: Card0.Amixer.values.txt

Card0.Amixer.values.txt Edit (1.4 KiB, text/plain)

apport information

Revision history for this message

Олег АндреичЪ (kjiec4) wrote on 2010-06-13: Card0.Codecs.codec.0.txt

Card0.Codecs.codec.0.txt Edit (10.4 KiB, text/plain)

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Олег АндреичЪ (kjiec4) wrote on 2010-06-13: Card1.Codecs.codec.0.txt

Card1.Codecs.codec.0.txt Edit (766 bytes, text/plain)

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Олег АндреичЪ (kjiec4) wrote on 2010-06-13: CurrentDmesg.txt

CurrentDmesg.txt Edit (5.9 KiB, text/plain)

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Олег АндреичЪ (kjiec4) wrote on 2010-06-13: PciMultimedia.txt

#10

PciMultimedia.txt Edit (1.2 KiB, text/plain)

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Олег АндреичЪ (kjiec4) wrote on 2010-06-13: ProcCpuinfo.txt

#11

ProcCpuinfo.txt Edit (1.5 KiB, text/plain)

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Олег АндреичЪ (kjiec4) wrote on 2010-06-13: Re: [Bug 592968] Re: [Realtek ALC663] Packard Bell EasyNote RS-65, Built-in microphone recording problem

#12

Download full text (3.6 KiB)

Ok, Information gathered by "apport-collect 592968" and submitted.

2010/6/13 Neil Perry <email address hidden>

> Thank you for taking the time to report this bug and helping to make
> Ubuntu better.his bug did not have a package associated with it, which
> is important for ensuring that it gets looked at by the proper
> developers. You can learn more about finding the right package at
> https://wiki.ubuntu.com/Bugs/FindRightPackage . I have classified this
> bug as a bug in alsa-base. We need some more information from you
> before we can start working on this bug.
>
> Please include the information requested from the "Reporting Sound Bugs"
> section of https://wiki.ubuntu.com/DebuggingSoundProblems as separate
> attachments.
>
> information can be gathered for you automatically using the command
> apport-collect 592968
>
> ** Package changed: ubuntu => alsa-driver (Ubuntu)
>
> --
> [Realtek ALC663] Packard Bell EasyNote RS-65, Built-in microphone recording
> problem
> https://bugs.launchpad.net/bugs/592968
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in "alsa-driver" package in Ubuntu: New
>
> Bug description:
> Can't record anything with built-in microphone.
> In the sound properties menu I've chose right device. Indication in this
> menu shows silence. Skype records silence too.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 10.04
> Package: alsa-base 1.0.22.1+dfsg-0ubuntu3
> ProcVersionSignature: Ubuntu 2.6.32-22.36-generic 2.6.32.11+drm33.2
> Uname: Linux 2.6.32-22-generic i686
> AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
> Architecture: i386
> ArecordDevices:
> **** List of CAPTURE Hardware Devices ****
> card 0: Intel [HDA Intel], device 0: ALC663 Analog [ALC663 Analog]
> Subdevices: 1/1
> Subdevice #0: subdevice #0
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: oleg 1670 F.... pulseaudio
> Card0.Amixer.info:
> Card hw:0 'Intel'/'HDA Intel at 0xfdcf4000 irq 22'
> Mixer name : 'Realtek ALC663'
> Components : 'HDA:10ec0663,1631c10c,00100001'
> Controls : 14
> Simple ctrls : 7
> Card1.Amixer.info:
> Card hw:1 'HDMI'/'HDA ATI HDMI at 0xfddec000 irq 17'
> Mixer name : 'ATI R6xx HDMI'
> Components : 'HDA:1002aa01,00aa0100,00100000'
> Controls : 4
> Simple ctrls : 1
> Card1.Amixer.values:
> Simple mixer control 'IEC958',0
> Capabilities: pswitch pswitch-joined penum
> Playback channels: Mono
> Mono: Playback [on]
> Date: Sat Jun 12 14:36:17 2010
> InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release i386 (20100429)
> PackageArchitecture: all
> ProcEnviron:
> LANG=ru_RU.utf8
> SHELL=/bin/bash
> SelectedCard: 0 Intel HDA-Intel - HDA Intel
> SourcePackage: alsa-driver
> Symptom: audio
> Title: [Realtek ALC663] Recording problem
> dmi.bios.date: 01/08/2009
> dmi.bios.vendor: American Megatrends Inc.
> dmi.bios.version: PBRS65PX.P07
> dmi.board.asset.tag: ATN12345678901234567
> dmi.board.name: H13VV
> dmi.board.vendor: Packard Bell BV
> dmi.board.version: 1.0
> dmi.chassis.asset.tag: ATN12345678901234567
> dmi.chassis.type: 10
> dmi.chassis.vendor: Packard Bell BV
> dmi.chas...

I think it will be good idea to set these settings by default next release,
isn't it?

2010/9/26 Tsanosa <592968@bugs.launchpad.net>

> [SOLVED] ! for m51VA
>
> I used the instructions in last post of
> http://ubuntuforums.org/showthread.php?t=1085565
> and now sound works perfectly !
>
> --
> [Realtek ALC663] Packard Bell EasyNote RS-65, Built-in microphone recording
> problem
> https://bugs.launchpad.net/bugs/592968
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in "alsa-driver" package in Ubuntu: New
>
> Bug description:
> Can't record anything with built-in microphone.
> In the sound properties menu I've chose right device. Indication in this
> menu shows silence. Skype records silence too.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 10.04
> Package: alsa-base 1.0.22.1+dfsg-0ubuntu3
> ProcVersionSignature: Ubuntu 2.6.32-22.36-generic 2.6.32.11+drm33.2
> Uname: Linux 2.6.32-22-generic i686
> AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
> Architecture: i386
> ArecordDevices:
>  **** List of CAPTURE Hardware Devices ****
>  card 0: Intel [HDA Intel], device 0: ALC663 Analog [ALC663 Analog]
>   Subdevices: 1/1
>   Subdevice #0: subdevice #0
> AudioDevicesInUse:
>  USER        PID ACCESS COMMAND
>  /dev/snd/controlC0:  oleg       1670 F.... pulseaudio
> Card0.Amixer.info:
>  Card hw:0 'Intel'/'HDA Intel at 0xfdcf4000 irq 22'
>   Mixer name   : 'Realtek ALC663'
>   Components   : 'HDA:10ec0663,1631c10c,00100001'
>   Controls      : 14
>   Simple ctrls  : 7
> Card1.Amixer.info:
>  Card hw:1 'HDMI'/'HDA ATI HDMI at 0xfddec000 irq 17'
>   Mixer name   : 'ATI R6xx HDMI'
>   Components   : 'HDA:1002aa01,00aa0100,00100000'
>   Controls      : 4
>   Simple ctrls  : 1
> Card1.Amixer.values:
>  Simple mixer control 'IEC958',0
>   Capabilities: pswitch pswitch-joined penum
>   Playback channels: Mono
>   Mono: Playback [on]
> Date: Sat Jun 12 14:36:17 2010
> InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release i386 (20100429)
> PackageArchitecture: all
> ProcEnviron:
>  LANG=ru_RU.utf8
>  SHELL=/bin/bash
> SelectedCard: 0 Intel HDA-Intel - HDA Intel
> SourcePackage: alsa-driver
> Symptom: audio
> Title: [Realtek ALC663] Recording problem
> dmi.bios.date: 01/08/2009
> dmi.bios.vendor: American Megatrends Inc.
> dmi.bios.version: PBRS65PX.P07
> dmi.board.asset.tag: ATN12345678901234567
> dmi.board.name: H13VV
> dmi.board.vendor: Packard Bell BV
> dmi.board.version: 1.0
> dmi.chassis.asset.tag: ATN12345678901234567
> dmi.chassis.type: 10
> dmi.chassis.vendor: Packard Bell BV
> dmi.chassis.version: 1.0
> dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrPBRS65PX.P07:bd01/08/2009:svnPackardBellBV:pnEasyNote_RS65-T-001RU:pvrPC28E00944:rvnPackardBellBV:rnH13VV:rvr1.0:cvnPackardBellBV:ct10:cvr1.0:
> dmi.product.name: EasyNote_RS65-T-001RU
> dmi.product.version: PC28E00944
> dmi.sys.vendor: Packard Bell BV
> ---
> AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
> Architecture: i386
> ArecordDevices:
>  **** List of CAPTURE Hardware Devices ****
>  card 0: Intel [HDA Intel], device 0: ALC663 Analog [ALC663 Analog]
>   Subdevices: 1/1
>   Subdevice #0: subdevice #0
> AudioDevicesInUse:
>  USER        PID ACCESS COMMAND
>  /dev/snd/controlC0:  oleg       1659 F.... pulseaudio
> Card0.Amixer.info:
>  Card hw:0 'Intel'/'HDA Intel at 0xfdcf4000 irq 22'
>   Mixer name   : 'Realtek ALC663'
>   Components   : 'HDA:10ec0663,1631c10c,00100001'
>   Controls      : 14
>   Simple ctrls  : 7
> Card1.Amixer.info:
>  Card hw:1 'HDMI'/'HDA ATI HDMI at 0xfddec000 irq 17'
>   Mixer name   : 'ATI R6xx HDMI'
>   Components   : 'HDA:1002aa01,00aa0100,00100000'
>   Controls      : 4
>   Simple ctrls  : 1
> Card1.Amixer.values:
>  Simple mixer control 'IEC958',0
>   Capabilities: pswitch pswitch-joined penum
>   Playback channels: Mono
>   Mono: Playback [on]
> DistroRelease: Ubuntu 10.04
> InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release i386 (20100429)
> Package: alsa-driver (not installed)
> ProcEnviron:
>  LANG=ru_RU.utf8
>  SHELL=/bin/bash
> ProcVersionSignature: Ubuntu 2.6.32-22.36-generic 2.6.32.11+drm33.2
> Tags: lucid
> Uname: Linux 2.6.32-22-generic i686
> UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare vboxusers
> dmi.bios.date: 01/08/2009
> dmi.bios.vendor: American Megatrends Inc.
> dmi.bios.version: PBRS65PX.P07
> dmi.board.asset.tag: ATN12345678901234567
> dmi.board.name: H13VV
> dmi.board.vendor: Packard Bell BV
> dmi.board.version: 1.0
> dmi.chassis.asset.tag: ATN12345678901234567
> dmi.chassis.type: 10
> dmi.chassis.vendor: Packard Bell BV
> dmi.chassis.version: 1.0
> dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrPBRS65PX.P07:bd01/08/2009:svnPackardBellBV:pnEasyNote_RS65-T-001RU:pvrPC28E00944:rvnPackardBellBV:rnH13VV:rvr1.0:cvnPackardBellBV:ct10:cvr1.0:
> dmi.product.name: EasyNote_RS65-T-001RU
> dmi.product.version: PC28E00944
> dmi.sys.vendor: Packard Bell BV
>
>
> To unsubscribe from this bug, go to:
>
> https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/592968/+subscribe
>

-- 
С наилучшими пожеланиями!
Олег АндреичЪ

Revision history for this message

Gio Okribsky (okribsky) wrote on 2010-11-17: apport information

#16

AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.23.
AplayDevices:
**** List of PLAYBACK Hardware Devices ****
card 0: Intel [HDA Intel], device 0: ALC259 Analog [ALC259 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
Architecture: i386
ArecordDevices:
**** List of CAPTURE Hardware Devices ****
card 0: Intel [HDA Intel], device 0: ALC259 Analog [ALC259 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: okribelli 1381 F.... pulseaudio
Card0.Amixer.info:
Card hw:0 'Intel'/'HDA Intel at 0xf7cf8000 irq 46'
   Mixer name : 'Realtek ALC259'
   Components : 'HDA:10ec0269,10438437,00100100'
   Controls : 10
   Simple ctrls : 6
DistroRelease: Ubuntu 10.10
InstallationMedia: Ubuntu-Netbook 10.10 "Maverick Meerkat" - Release i386 (20101007)
Package: alsa-driver (not installed)
ProcEnviron:
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.35-22.35-generic 2.6.35.4
Tags: maverick ubuntu-une
Uname: Linux 2.6.35-22-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 08/12/2010
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0904
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: 1001PX
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: x.xx
dmi.chassis.asset.tag: 0x00000000
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK Computer INC.
dmi.chassis.version: x.x
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0904:bd08/12/2010:svnASUSTeKComputerINC.:pn1001PX:pvrx.x:rvnASUSTeKComputerINC.:rn1001PX:rvrx.xx:cvnASUSTeKComputerINC.:ct10:cvrx.x:
dmi.product.name: 1001PX
dmi.product.version: x.x
dmi.sys.vendor: ASUSTeK Computer INC.

Revision history for this message

Gio Okribsky (okribsky) wrote on 2010-11-17: AlsaDevices.txt

#17

AlsaDevices.txt Edit (403 bytes, text/plain)

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Gio Okribsky (okribsky) wrote on 2010-11-17: BootDmesg.txt

#18

BootDmesg.txt Edit (45.2 KiB, text/plain)

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Gio Okribsky (okribsky) wrote on 2010-11-17: Card0.Amixer.values.txt

#19

Card0.Amixer.values.txt Edit (1.3 KiB, text/plain)

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Gio Okribsky (okribsky) wrote on 2010-11-17: Card0.Codecs.codec.0.txt

#20

Card0.Codecs.codec.0.txt Edit (8.5 KiB, text/plain)

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Gio Okribsky (okribsky) wrote on 2010-11-17: CurrentDmesg.txt

#21

CurrentDmesg.txt Edit (2.2 KiB, text/plain)

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Gio Okribsky (okribsky) wrote on 2010-11-17: PciMultimedia.txt

#22

PciMultimedia.txt Edit (612 bytes, text/plain)

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Gio Okribsky (okribsky) wrote on 2010-11-17: ProcCpuinfo.txt

#23

ProcCpuinfo.txt Edit (1.4 KiB, text/plain)

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Marcus Tomlinson (marcustomlinson) wrote on 2020-03-05:

#24

This release of Ubuntu is no longer receiving maintenance updates. If this is still an issue on a maintained version of Ubuntu please let us know.

Changed in alsa-driver (Ubuntu):
status:	New → Incomplete

Revision history for this message

Launchpad Janitor (janitor) wrote on 2020-05-05:

#25

[Expired for alsa-driver (Ubuntu) because there has been no activity for 60 days.]

Changed in alsa-driver (Ubuntu):
status:	Incomplete → Expired

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[Realtek ALC663] Packard Bell EasyNote RS-65, Built-in microphone recording problem

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