HP Touchsmart 300-1025 using 10.04 64-bit - Sound through headphones only, no speaker output

[Enrique]

HP Touchsmart 300-1025 has sound through headphone jack but no sound through built-in speakers.

HP-Pavilion NY537AAR-ABA 300-1025 contains the following sound controller:

ATI Technologies Inc SBx00 Azalia (Intel HDA) [1002:4383]
Codec: Analog Devices AD1984A
Module: snd-hda-intel

ProblemType: Bug
DistroRelease: Ubuntu 10.04
Package: alsa-base 1.0.22.1+dfsg-0ubuntu3
ProcVersionSignature: Ubuntu 2.6.32-22.33-generic 2.6.32.11+drm33.2
Uname: Linux 2.6.32-22-generic x86_64
NonfreeKernelModules: fglrx
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: SB [HDA ATI SB], device 0: AD198x Analog [AD198x Analog]
   Subdevices: 2/2
   Subdevice #0: subdevice #0
   Subdevice #1: subdevice #1
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: enrique 1605 F.... pulseaudio
 /dev/snd/pcmC0D0p: enrique 1605 F...m pulseaudio
Card0.Amixer.info:
 Card hw:0 'SB'/'HDA ATI SB at 0xfe6f4000 irq 16'
   Mixer name : 'Analog Devices AD1984A'
   Components : 'HDA:11d4194a,103c2a8e,00100400'
   Controls : 34
   Simple ctrls : 20
CheckboxSubmission: 7ef1af238f07067e8572bf02d08707bf
CheckboxSystem: 6ce041aeed0a2c17b3343b66d157175d
Date: Tue May 18 15:11:17 2010
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release amd64 (20100429)
PackageArchitecture: all
ProcEnviron:
 LANG=en_US.utf8
 SHELL=/bin/bash
SourcePackage: alsa-driver
dmi.bios.date: 09/08/2009
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 5.06
dmi.board.name: JESSE
dmi.board.vendor: PEGATRON CORPORATION
dmi.board.version: 1.04
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr5.06:bd09/08/2009:svnHP-Pavilion:pnNY537AAR-ABA300-1025:pvr:rvnPEGATRONCORPORATION:rnJESSE:rvr1.04:cvnHewlett-Packard:ct3:cvrChassisVersion:
dmi.product.name: NY537AAR-ABA 300-1025
dmi.sys.vendor: HP-Pavilion

---
AlsaDevices:
 total 0
 crw-rw----+ 1 root audio 116, 3 2010-06-02 10:18 seq
 crw-rw----+ 1 root audio 116, 2 2010-06-02 10:18 timer
AlsaVersion:
 Advanced Linux Sound Architecture Driver Version 1.0.23.
 Compiled on May 21 2010 for kernel 2.6.32-22-generic (SMP).
AplayDevices: aplay: device_list:223: no soundcards found...
Architecture: amd64
ArecordDevices: arecord: device_list:223: no soundcards found...
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/seq', '/dev/snd/timer', '/dev/sequencer2', '/dev/sequencer'] failed with exit code 1:
CheckboxSubmission: 7ef1af238f07067e8572bf02d08707bf
CheckboxSystem: 6ce041aeed0a2c17b3343b66d157175d
DistroRelease: Ubuntu 10.04
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release amd64 (20100429)
NonfreeKernelModules: fglrx
Package: alsa-driver (not installed)
ProcEnviron:
 LANG=en_US.utf8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-22.33-generic 2.6.32.11+drm33.2
Tags: lucid
Uname: Linux 2.6.32-22-generic x86_64
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 09/08/2009
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 5.06
dmi.board.name: JESSE
dmi.board.vendor: PEGATRON CORPORATION
dmi.board.version: 1.04
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr5.06:bd09/08/2009:svnHP-Pavilion:pnNY537AAR-ABA300-1025:pvr:rvnPEGATRONCORPORATION:rnJESSE:rvr1.04:cvnHewlett-Packard:ct3:cvrChassisVersion:
dmi.product.name: NY537AAR-ABA 300-1025
dmi.sys.vendor: HP-Pavilion

[Daniel T Chen (crimsun)]

Please install linux-alsa-driver-modules-$(uname -r) from ppa:ubuntu-audio-dev.

[Enrique (enriquesegni)]

apport information

[Enrique (enriquesegni)]

apport information

[Enrique (enriquesegni)]

apport information

[Enrique (enriquesegni)]

apport information

[Enrique (enriquesegni)]

Now hardware is not even found, nothing to configure.
Nothing listed under input and under output there is a listing called Dummy Output Stereo.

[Daniel T Chen (crimsun)]

Please rerun http://www.alsa-project.org/alsa-info.sh

[komputes (komputes)]

Daniel, Attached is the alsa-info output as provided to me by Enrique.

[David Henningsson (diwic)]

@David Bensimon: Given your alsa-info output, have a look at /etc/modprobe.d/alsa-base.conf, to make sure there isn't something looking like this:

snd-hda-intel: model=3stack alias snd-card-0 snd-hda-intelgksudo gedit /etc/modprobe.d/alsa-base.conf
snd-hda-intel: model=3stack d above generic modules

...which is obviously very wrong.

[ajstrobus (ajstrobus)]

I also have only headphone output (no internal speakers) on touchsmart 600-1005xt using alc888 codec on nvidia mcp79/A controller. Have tried every Ubuntu distribution from 8.04 - 10.04 with same results & most of the alsa-base.conf model flags under the 888 section. Also, I like carrots...

[komputes (komputes)]

@David Henningsson - Thanks for noticing that. I have provided Enrique with the standard alsa-base.conf file and we are back to sound through speakers only. Please feel free to recommend any module options that may also enable the speakers on this laptop.

@Daniel T Chen - Ubuntu Audio Dev PPA packages are installed. Could you recommend any module options that may also enable the speakers on this laptop. If anything else is needed from Enrique to diagnose the issue, please let us know.

@ajstrobus - Since you can reproduce the issue, feel free to change the status of the bug to Confirmed. If you have reported this issue in any other bug, question or forum post, please let us know the addresses.

[ajstrobus (ajstrobus)]

@David Bensimon - My bug link https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/597056 I think they're both from badly maped ports / pins / (nodeid's) from hp's bios. although different chipsets, don't know how to confirm correct nodeid's for internal speakers though, sum1 help plz.

@Enrique - I've read that model=touchsmart or model =mobile works on that model then checking mixer levels with alsamixer from terminal.

@spongebobsquarepants - i luv pickles.

[Lee (k6lw)]

I have two touchsmarts, an 846 and a 300 and I got the speakers working by just adding this line to the alsa-base.conf
file: options snd-hda-intel model=mobile

[ajstrobus (ajstrobus)]

yah I thought i heard someone with a 300 series working with model=mobile, I wish they had a working model for the 600 series, they won't even reply to the bug on possible causes, if I had an idea where to start poking around in the source code I may just be able to help the dev's out but no reply.

[Daniele (danielevaltorta)]

Hi, I am Daniele Valtorta.

I have the same problem (no sound through the speakers) with a Compaq PC with ubuntu 64 bit. Adding the line "options snd-hda-intel model=mobile" or touchsmart doesn't fix the issue.

The specs of my sound card are and soundcard:

Audio device
/0/100/14.2

product: SBx00 Azalia (Intel HDA) [1002:4383]
vendor: ATI Technologies Inc [1002]
bus info: pci@0000:00:14.2
version: 40
width: 64 bits
clock: 33MHz
capabilities:
 Power Management,
 bus mastering,
 PCI capabilities listing
configuration:
 driver: HDA Intel
 latency: 64
resources:
 irq: 16
 memory: 90400000-90403fff

[David Henningsson (diwic)]

@Daniele, As I can't tell from your information whether you have the same hardware or not, could you please file a separate bug using the "ubuntu-bug audio" command? Thanks!

[Marcus Tomlinson (marcustomlinson)]

This release of Ubuntu is no longer receiving maintenance updates. If this is still an issue on a maintained version of Ubuntu please let us know.

[Marcus Tomlinson (marcustomlinson)]

This issue has sat incomplete for more than 60 days now. I'm going to close it as invalid. Please feel free re-open if this is still an issue for you. Thank you.