[Zenbook 15 UM3504DA_UM3504DA, Realtek ALC294] No physical sound through speakers, settings show sound.

[Thomas Raes]

Running a dual boot configuration with windows 11 and ubuntu 22.04 LTS.
Bluetooth headset does not give problems.
Microphone works, but bad quality.

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: alsa-base 1.0.25+dfsg-0ubuntu7
ProcVersionSignature: Ubuntu 6.5.0-25.25~22.04.1-generic 6.5.13
Uname: Linux 6.5.0-25-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
CasperMD5CheckMismatches: ./pool/restricted/n/nvidia-graphics-drivers-525/libnvidia-compute-525_525.147.05-0ubuntu0.22.04.1_amd64.deb
CasperMD5CheckResult: fail
CurrentDesktop: ubuntu:GNOME
Date: Fri Mar 8 18:11:08 2024
InstallationDate: Installed on 2024-02-28 (9 days ago)
InstallationMedia: Ubuntu 22.04.4 LTS "Jammy Jellyfish" - Release amd64 (20240220)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:Generic_1 failed
Symptom_Card: Family 17h (Models 10h-1fh) HD Audio Controller - HD-Audio Generic
Symptom_Jack: Speaker, Internal
Symptom_Type: No sound at all
Title: [Zenbook 15 UM3504DA_UM3504DA, Realtek ALC294, Speaker, Internal] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 10/02/2023
dmi.bios.release: 5.24
dmi.bios.vendor: American Megatrends International, LLC.
dmi.bios.version: UM3504DA.307
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UM3504DA
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInternational,LLC.:bvrUM3504DA.307:bd10/02/2023:br5.24:svnASUSTeKCOMPUTERINC.:pnZenbook15UM3504DA_UM3504DA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUM3504DA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:sku:
dmi.product.family: Zenbook
dmi.product.name: Zenbook 15 UM3504DA_UM3504DA
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
mtime.conffile..etc.modprobe.d.alsa-base.conf: 2024-03-08T12:53:04.511698

[Daniel Letzeisen (dtl131)]

You're going to need a kernel >= 6.7
https://github.com/torvalds/linux/blob/486291a0e6246364936df1ecd64c90affef4b9c5/sound/pci/hda/patch_realtek.c#L10086

You probably also need newer cirrus firmware: https://gitlab.com/asus-linux/firmware/-/tree/main/cirrus

Ubuntu 24.04 will be released in a few weeks and have the needed components.