Wired Jaba Evolve headsets lose sidetone sound after 3-5 seconds after connecting to usb ports

[Yuri S]

Hi,

I assume this is an alsa problem although I'm not sure.

This problem didn't exist for me on Ubuntu 18.04. After upgrading to 22.04 my 2 usb jabra evolve headsets started to lose sidetones almost immediately after connecting to the same PC with ubuntu 22.04 installed. Here's the details about my hardware.

These are USB wired devices named Jabra Evolve 40 MS and Jabra Evolve 80. These two devices worked perfectly on Ubuntu 18.04. Output speakers, Input microphones and sidetone worked Okay for both of them. On both headsets sidetone feature is enabled once you put the device into usb slot. However after upgrading to 22.04 I'm having problems with sidetones on both of them. Microphones and speakers still work fine but Sidetone features got switched off after 3-5 seconds after I connect them to the PC.

At the same time alsamixer shows correct setting for sidetone for both of them. Sidetones are enabled and volume is high. (See a attached picture). But after attaching the device to USB the sidetone works for 3-5 seconds only and then I hear a tiny click sound and sidetone gets disabled. It's strange that although alsamixer still shows sidetone enables there's no sidetone sound in speakers. This is for both headsets I have.

I've just checked headsets under audacity. Sidetone starts to work after I press 'record' button and continue to work up until 5 seconds after I stop recording.

For these devices sidetone must work independently on what the user is doing with the software. It's just a hardware feature of these headsets but somehow it gets switched off by some alsa commands or something.

Please help. Headsets are unusable anymore.
I'm ready to provide any information related to this bug.

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: alsa-base 1.0.25+dfsg-0ubuntu7
ProcVersionSignature: Ubuntu 6.5.0-15.15~22.04.1-generic 6.5.3
Uname: Linux 6.5.0-15-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: ys 8906 F.... pulseaudio
 /dev/snd/controlC0: ys 8906 F.... pulseaudio
 /dev/snd/controlC2: ys 8906 F.... pulseaudio
CasperMD5CheckResult: pass
CurrentDesktop: XFCE
Date: Sat Feb 10 12:20:41 2024
InstallationDate: Installed on 2024-02-06 (3 days ago)
InstallationMedia: Ubuntu 22.04.3 LTS "Jammy Jellyfish" - Release amd64 (20230807.2)
PackageArchitecture: all
RebootRequiredPkgs: Error: path contained symlinks.
SourcePackage: alsa-driver
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/13/2011
dmi.bios.vendor: Award Software International, Inc.
dmi.bios.version: F3
dmi.board.name: P67A-D3-B3
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.modalias: dmi:bvnAwardSoftwareInternational,Inc.:bvrF3:bd04/13/2011:svnGigabyteTechnologyCo.,Ltd.:pnP67A-D3-B3:pvr:rvnGigabyteTechnologyCo.,Ltd.:rnP67A-D3-B3:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvr:sku:
dmi.product.name: P67A-D3-B3
dmi.sys.vendor: Gigabyte Technology Co., Ltd.
modified.conffile..etc.default.apport: [modified]
mtime.conffile..etc.default.apport: 2024-02-07T22:14:28.359964

[Yuri S (dreamer321)]

An update. It is clear that sidetone for both jabra headsets now works only during recording but gets muted after I stop recording and/or when I'm playing a audio at the moment. So now for users the only way to enable sidetone is to start recording.

Normally if jabra evolve users'd wanted to mute sidetone they could have just pressed a button on its round usb control (the mute button) or simply physically turned the mic into off position. Both options worked perfectly.

Something's definitely wrong with the drivers.