[ROG Strix G834JY_G834JY, Realtek ALC285, Speaker, Internal] No sound at all

Bug #2033158 reported by Zhou Jiadong
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
alsa-driver (Ubuntu)
New
Undecided
Unassigned

Bug Description

Speaker is unable to work, the sound card is ok, the hardware is ok(it is dual system with Windows, and the Speaker works on the Windows)

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: alsa-base 1.0.25+dfsg-0ubuntu7
ProcVersionSignature: Ubuntu 6.2.0-26.26~22.04.1-generic 6.2.13
Uname: Linux 6.2.0-26-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: ely 6318 F.... pulseaudio
 /dev/snd/pcmC0D0p: ely 6318 F...m pulseaudio
 /dev/snd/controlC1: ely 6318 F.... pulseaudio
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Sat Aug 26 23:03:28 2023
InstallationDate: Installed on 2023-06-14 (73 days ago)
InstallationMedia: Ubuntu 22.04.2 LTS "Jammy Jellyfish" - Release amd64 (20230223)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: 内置音频 - HDA Intel PCH
Symptom_Jack: Speaker, Internal
Symptom_Type: No sound at all
Title: [ROG Strix G834JY_G834JY, Realtek ALC285, Speaker, Internal] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/12/2023
dmi.bios.release: 5.27
dmi.bios.vendor: American Megatrends International, LLC.
dmi.bios.version: G834JY.317
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: G834JY
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.ec.firmware.release: 0.67
dmi.modalias: dmi:bvnAmericanMegatrendsInternational,LLC.:bvrG834JY.317:bd07/12/2023:br5.27:efr0.67:svnASUSTeKCOMPUTERINC.:pnROGStrixG834JY_G834JY:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnG834JY:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:sku:
dmi.product.family: ROG Strix
dmi.product.name: ROG Strix G834JY_G834JY
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

Revision history for this message
Zhou Jiadong (elyzhou) wrote :
To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.