No sound from Woofer speaker of Asus Zephyrus G14 2023

[Mohammad Ikhsan]

On Asus Zephyrus G14 2023, sound only comes out of the pair of tweeter speaker. The woofer speaker does not produce any sound at all on either on Analog Stereo, Analog Surround 4.0, or 2.1 configurations

ProblemType: Bug
DistroRelease: Ubuntu 23.04
Package: alsa-base 1.0.25+dfsg-0ubuntu7
Uname: Linux 6.3.5-060305-generic x86_64
ApportVersion: 2.26.1-0ubuntu2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC2: surfer 12877 F.... wireplumber
 /dev/snd/controlC1: surfer 12877 F.... wireplumber
 /dev/snd/controlC0: surfer 12877 F.... wireplumber
 /dev/snd/seq: surfer 12875 F.... pipewire
CasperMD5CheckResult: pass
CurrentDesktop: GNOME
Date: Mon Jun 5 12:47:29 2023
InstallationDate: Installed on 2023-05-31 (4 days ago)
InstallationMedia: Ubuntu 23.04 "Lunar Lobster" - Release amd64 (20230418)
PackageArchitecture: all
ProcEnviron:
 LANG=en_US.UTF-8
 PATH=(custom, no user)
 SHELL=/bin/bash
 XDG_RUNTIME_DIR=<set>
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
SourcePackage: alsa-driver
Symptom: audio
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/23/2023
dmi.bios.release: 5.29
dmi.bios.vendor: American Megatrends International, LLC.
dmi.bios.version: GA402XV.301
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: GA402XV
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.ec.firmware.release: 0.39
dmi.modalias: dmi:bvnAmericanMegatrendsInternational,LLC.:bvrGA402XV.301:bd03/23/2023:br5.29:efr0.39:svnASUSTeKCOMPUTERINC.:pnROGZephyrusG14GA402XV_GA402XV:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnGA402XV:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:sku:
dmi.product.family: "ROG Zephyrus G14"
dmi.product.name: ROG Zephyrus G14 GA402XV_GA402XV
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

[Chris Guiver (guiverc)]

Thank you for taking the time to report this bug and helping to make Ubuntu better.

Bug reporting is about finding & fixing problems thus preventing future users from hitting the same bug.

I suspect a Support site would be more appropriate, eg. https://answers.launchpad.net/ubuntu. You can also find help with your problem in the support forum of your local Ubuntu community http://loco.ubuntu.com/ or asking at https://askubuntu.com or https://ubuntuforums.org, or for more support options please look at https://discourse.ubuntu.com/t/community-support/709

I'm marking this as duplicate of https://bugs.launchpad.net/ubuntu/+source/pipewire/+bug/2022879 as it appears to be the same report just filed against a different package (If this impacts both when pipewire & alsa are being used; both packages are possibly not involved but it's a common package like linux kernel)