Matebook D15 AMD Ryzen 5500U - Can't find Headphones/Speakers and not working

[Jacopo Damerini]

My speakers and headphones jack don't work properly: Ubuntu can't find these audio output and can't of course reproduce a sound. Using USB audio card [to connect headphones jack/mic] works, and also I can use the HDMI video and audio output perfectly.

I've tested the speakers and headphones with Windows and there's no problem.

Found ,I think, the exact same issue online: https://github.com/codepayne/linux-sound-huawei/issues/5

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: alsa-base 1.0.25+dfsg-0ubuntu7
ProcVersionSignature: Ubuntu 5.19.0-41.42~22.04.1-generic 5.19.17
Uname: Linux 5.19.0-41-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.4
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: bleffjack 1726 F.... pipewire-media-
                      bleffjack 1727 F.... pulseaudio
 /dev/snd/pcmC0D3p: bleffjack 1727 F...m pulseaudio
 /dev/snd/seq: bleffjack 1724 F.... pipewire
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Sun May 14 15:57:05 2023
InstallationDate: Installed on 2022-10-12 (213 days ago)
InstallationMedia: Ubuntu 22.04.1 LTS "Jammy Jellyfish" - Release amd64 (20220809.1)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:Generic failed
Symptom_Card: acp - acp
Symptom_DevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: bleffjack 1726 F.... pipewire-media-
                      bleffjack 1727 F.... pulseaudio
 /dev/snd/pcmC0D3p: bleffjack 1727 F...m pulseaudio
 /dev/snd/seq: bleffjack 1724 F.... pipewire
Symptom_Type: No sound at all
Title: [HDA-Intel - HD-Audio Generic, playback] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/23/2022
dmi.bios.release: 2.9
dmi.bios.vendor: HUAWEI
dmi.bios.version: 2.09
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: BOM-WXX9-PCB-B2
dmi.board.vendor: HUAWEI
dmi.board.version: M1010
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: HUAWEI
dmi.chassis.version: M1010
dmi.ec.firmware.release: 2.9
dmi.modalias: dmi:bvnHUAWEI:bvr2.09:bd03/23/2022:br2.9:efr2.9:svnHUAWEI:pnBOM-WXX9:pvrM1010:rvnHUAWEI:rnBOM-WXX9-PCB-B2:rvrM1010:cvnHUAWEI:ct10:cvrM1010:skuC100:
dmi.product.family: MateBook D
dmi.product.name: BOM-WXX9
dmi.product.sku: C100
dmi.product.version: M1010
dmi.sys.vendor: HUAWEI
mtime.conffile..etc.modprobe.d.alsa-base.conf: 2023-03-07T11:57:40.023335

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.