[XMG PRO (E23), Realtek ALC1220, Speaker, Internal] No sound at all on either built in speakers, headphones or HDMI audio. Multiple reinstalls of alsa and others, speaker levels in settings are moving yet no sound created

[Patrik Sivak]

In settings when selecting the built in audio the levels are moving and it thinks it's outputting sound, but nothing. Same results when using headphones or as a troubleshooting I attempted to use the hdmi audio out as well. Already tried reinstalling alsa and pulseaudio, to no effect. When running lspci -v | grep -A7 -i "audio" I get the following audio devices.

00:1f.3 Audio device: Intel Corporation Device 7a50 (rev 11)
Subsystem: CLEVO/KAPOK Computer Device d702
Flags: bus master, fast devsel, latency 32, IRQ 204, IOMMU group 14
Memory at 6203130000 (64-bit, non-prefetchable) [size=16K]
Memory at 6203000000 (64-bit, non-prefetchable) [size=1M]
Capabilities: <access denied>
Kernel driver in use: snd_hda_intel
Kernel modules: snd_hda_intel, snd_sof_pci_intel_tgl

01:00.1 Audio device: NVIDIA Corporation Device 22bd (rev a1)
Subsystem: NVIDIA Corporation Device 0000
Physical Slot: 1
Flags: bus master, fast devsel, latency 0, IRQ 17, IOMMU group 15
Memory at 74000000 (32-bit, non-prefetchable) [size=16K]
Capabilities: <access denied>
Kernel driver in use: snd_hda_intel
Kernel modules: snd_hda_intel`

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: alsa-base 1.0.25+dfsg-0ubuntu7
ProcVersionSignature: Ubuntu 5.19.0-41.42~22.04.1-generic 5.19.17
Uname: Linux 5.19.0-41-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu82.4
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: patrik 3084 F.... pulseaudio
 /dev/snd/controlC1: patrik 3084 F.... pulseaudio
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Sat Apr 29 11:07:13 2023
InstallationDate: Installed on 2023-04-27 (1 days ago)
InstallationMedia: Ubuntu 22.04.2 LTS "Jammy Jellyfish" - Release amd64 (20230223)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: patrik 3084 F.... pulseaudio
 /dev/snd/controlC1: patrik 3084 F.... pulseaudio
Symptom_Jack: Speaker, Internal
Symptom_Type: No sound at all
Title: [XMG PRO (E23), Realtek ALC1220, Speaker, Internal] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/12/2023
dmi.bios.release: 7.8
dmi.bios.vendor: INSYDE Corp.
dmi.bios.version: 1.07.08RTR1
dmi.board.asset.tag: Tag 12345
dmi.board.name: PD5x_7xSNC_SND_SNE
dmi.board.vendor: NB01
dmi.board.version: Not Applicable
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: SchenkerTechnologiesGmbH
dmi.chassis.version: N/A
dmi.ec.firmware.release: 7.4
dmi.modalias: dmi:bvnINSYDECorp.:bvr1.07.08RTR1:bd04/12/2023:br7.8:efr7.4:svnSchenkerTechnologiesGmbH:pnXMGPRO(E23):pvrNotApplicable:rvnNB01:rnPD5x_7xSNC_SND_SNE:rvrNotApplicable:cvnSchenkerTechnologiesGmbH:ct10:cvrN/A:skuXPR15E23/XPR17E23:
dmi.product.name: XMG PRO (E23)
dmi.product.sku: XPR15E23 / XPR17E23
dmi.product.version: Not Applicable
dmi.sys.vendor: SchenkerTechnologiesGmbH

[gsubes (gsubes)]

This workaround fixed the issue for me on the exact same laptop model: https://askubuntu.com/a/1423598

echo "options snd-hda-intel model=clevo-p950" | sudo tee -a /etc/modprobe.d/alsa-base.conf

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[tails2256 (tails2256)]

Try to fix it in multiple ways, like written above by gsubes to, but still not working. All seems to be correctly detected in ubuntu but nothing works, speakers, headphones...

[CoolhandWarrior (vdelleur)]

I fix it like this:

1-Fresh install ubuntu 22.04.3 + update after install

2-as admin:
sudo echo "options snd-hda-intel model=clevo-p950" | sudo tee -a /etc/modprobe.d/alsa-base.conf

3-as admin:
sudo update-initramfs -u

4-Reboot