[Blade 16 - RZ09-0483, Realtek ALC298, Speaker, Internal] No sound at all

[Michael Black]

New install of Ubuntu 22.04 has no audio.

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: alsa-base 1.0.25+dfsg-0ubuntu7
ProcVersionSignature: Ubuntu 5.19.0-35.36~22.04.1-generic 5.19.17
Uname: Linux 5.19.0-35-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu82.3
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: mblack 1793 F.... pulseaudio
 /dev/snd/controlC1: mblack 1793 F.... pulseaudio
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
CurrentDmesg: Error: command ['pkexec', 'dmesg'] failed with exit code 126: Error executing command as another user: Request dismissed
Date: Thu Mar 2 13:21:20 2023
InstallationDate: Installed on 2023-03-02 (0 days ago)
InstallationMedia: Ubuntu 22.04.1 LTS "Jammy Jellyfish" - Release amd64 (20220809.1)
PackageArchitecture: all
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:sofhdadsp failed
Symptom_Card: sof-hda-dsp - sof-hda-dsp
Symptom_DevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: mblack 1793 F.... pulseaudio
 /dev/snd/controlC1: mblack 1793 F.... pulseaudio
                      mblack 8091 F.... alsamixer
Symptom_Jack: Speaker, Internal
Symptom_Type: No sound at all
Title: [Blade 16 - RZ09-0483, Realtek ALC298, Speaker, Internal] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/27/2023
dmi.bios.release: 1.7
dmi.bios.vendor: Razer
dmi.bios.version: 1.07
dmi.board.name: SO690
dmi.board.vendor: Razer
dmi.board.version: 4
dmi.chassis.type: 10
dmi.chassis.vendor: Razer
dmi.ec.firmware.release: 1.3
dmi.modalias: dmi:bvnRazer:bvr1.07:bd01/27/2023:br1.7:efr1.3:svnRazer:pnBlade16-RZ09-0483:pvr9.04:rvnRazer:rnSO690:rvr4:cvnRazer:ct10:cvr:skuRZ09-0483SEJ3:
dmi.product.family: 1A583006 Razer Blade
dmi.product.name: Blade 16 - RZ09-0483
dmi.product.sku: RZ09-0483SEJ3
dmi.product.version: 9.04
dmi.sys.vendor: Razer

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Sebastiaan Blommers (blommers80)]

I just received my Blade 16 and walked into the same problem with Ubuntu 22.04.2 fresh install and everything updated to latest versions. I also tested on Ubuntu 23.04, same problem.

This link looks a lot like the same problem (on a Samsung book) https://bugzilla.kernel.org/show_bug.cgi?id=207423

[Goddard (kinggoddard)]

Blade 18 same issue

No exactly sure if this is related, but supposedly fix for samsung notebooks using same card - https://github.com/thesofproject/linux/issues/4055

[Goddard (kinggoddard)]

I found this https://github.com/thesofproject/linux/issues/4055 can anyone confirm if this also fixes issues with razer bldes?

[wseemann (wseemann)]

I have a Razor Blade 16 (2023). I ran the script linked in issue #4055 (https://pastebin.com/45ksYAXX) but still do not hear any sound from the speakers.