Bluetooth sound card not detected

Bug #1926922 reported by Ntapechela Knox Siwale on 2021-05-02
This bug affects 1 person
Affects Status Importance Assigned to Milestone
alsa-driver (Ubuntu)

Bug Description

Whenever I connect my Polaroid bluetooth Headphones to my laptop using bluetooth I am unable to select the audio channel in the sound settings, my sound is always coming from the speakers instead of the headphones.

ntape@pand0ra:~$ sudo lsb_release -rd
Description: Ubuntu 21.04
Release: 21.04

I was expecting sound to come from my headphones but its not. Its coming from the speakers on my laptop.

ProblemType: Bug
DistroRelease: Ubuntu 21.04
Package: alsa-base 1.0.25+dfsg-0ubuntu7
ProcVersionSignature: Ubuntu 5.11.0-16.17-generic 5.11.12
Uname: Linux 5.11.0-16-generic x86_64
ApportVersion: 2.20.11-0ubuntu65
Architecture: amd64
 /dev/snd/controlC1: ntape 759 F.... pulseaudio
 /dev/snd/controlC0: ntape 759 F.... pulseaudio
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Mon May 3 00:43:29 2021
InstallationDate: Installed on 2021-04-28 (3 days ago)
InstallationMedia: Ubuntu 21.04 "Hirsute Hippo" - Release amd64 (20210420)
PackageArchitecture: all
 PATH=(custom, no user)
SourcePackage: alsa-driver
Symptom: audio
Title: Bluetooth sound card not detected
UpgradeStatus: No upgrade log present (probably fresh install) 06/19/2020
dmi.bios.release: 15.53
dmi.bios.vendor: Insyde
dmi.bios.version: F.53
dmi.board.asset.tag: Type2 - Board Asset Tag 8330
dmi.board.vendor: HP
dmi.board.version: 27.35
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version 27.35
dmi.modalias: dmi:bvnInsyde:bvrF.53:bd06/19/2020:br15.53:efr27.35:svnHP:pnHPLaptop15-bw0xx:pvrType1ProductConfigId:rvnHP:rn8330:rvr27.35:cvnHP:ct10:cvrChassisVersion: 103C_5335KV HP Notebook HP Laptop 15-bw0xx
dmi.product.sku: 4UT18EA#ACQ
dmi.product.version: Type1ProductConfigId
dmi.sys.vendor: HP

Ntapechela Knox Siwale (ntape) wrote :
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