Ubuntu – Cracking and popping sound from headphones

Bug #1908804 reported by nacenteno
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
alsa-driver (Ubuntu)
New
Undecided
Unassigned

Bug Description

Speakers sound fine
Issue is only with headphones, more distortion on front left.
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.14
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: arturo 1956 F.... pulseaudio
 /dev/snd/pcmC0D0c: arturo 1956 F...m pulseaudio
 /dev/snd/pcmC0D0p: arturo 1956 F...m pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2020-04-01 (263 days ago)
InstallationMedia: Ubuntu 18.04.4 LTS "Bionic Beaver" - Release amd64 (20200203.1)
Package: alsa-driver (not installed)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 5.4.0-58.64-generic 5.4.73
Tags: focal
Uname: Linux 5.4.0-58-generic x86_64
UpgradeStatus: Upgraded to focal on 2020-10-01 (79 days ago)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo vboxusers
_MarkForUpload: True
dmi.bios.date: 07/06/2018
dmi.bios.vendor: Insyde
dmi.bios.version: F.04
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 84BE
dmi.board.vendor: HP
dmi.board.version: 02.12
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsyde:bvrF.04:bd07/06/2018:svnHP:pnHPPavilionLaptop15-cs0xxx:pvrType1ProductConfigId:rvnHP:rn84BE:rvr02.12:cvnHP:ct10:cvrChassisVersion:
dmi.product.family: 103C_5335KV HP Pavilion
dmi.product.name: HP Pavilion Laptop 15-cs0xxx
dmi.product.sku: 5GP03UA#ABA
dmi.product.version: Type1ProductConfigId
dmi.sys.vendor: HP

Revision history for this message
Chris Guiver (guiverc) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command only once, as it will automatically gather debugging information, in a terminal:

apport-collect 1908804

When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

Revision history for this message
nacenteno (nacenteno) wrote :

Using Ubuntu 20.04.1 LTS
On HP-Pavilion-Laptop-15-cs0xxx
Intel® Core™ i7-8550U CPU @ 1.80GHz × 8
Mesa Intel® UHD Graphics 620 (KBL GT2)

Revision history for this message
nacenteno (nacenteno) wrote :
Revision history for this message
nacenteno (nacenteno) wrote :
Revision history for this message
nacenteno (nacenteno) wrote :
Revision history for this message
nacenteno (nacenteno) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected focal
description: updated
Revision history for this message
nacenteno (nacenteno) wrote : CurrentDmesg.txt

apport information

Revision history for this message
nacenteno (nacenteno) wrote : ProcCpuinfoMinimal.txt

apport information

Revision history for this message
nacenteno (nacenteno) wrote : PulseList.txt

apport information

Revision history for this message
nacenteno (nacenteno) wrote :

Cracking and popping is worse after suspend

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