[Inspiron 7591, Realtek ALC3254, Speaker, Internal] No sound at all despite the sound bars moving fine and device detected

[Paramvir Singh]

The volume bars in sound settings react to what sound is played correctly but I can't hear any sounds

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.4.0-49.53-generic 5.4.65
Uname: Linux 5.4.0-49-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.9
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: paramvir 1924 F.... pulseaudio
 /dev/snd/pcmC0D0p: paramvir 1924 F...m pulseaudio
 /dev/snd/pcmC0D6c: paramvir 1924 F...m pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Mon Oct 5 02:22:25 2020
InstallationDate: Installed on 2020-04-26 (161 days ago)
InstallationMedia: Ubuntu 18.04.4 LTS "Bionic Beaver" - Release amd64 (20200203.1)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:sofhdadsp failed
Symptom_Card: Cannon Lake PCH cAVS - sof-hda-dsp
Symptom_DevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: paramvir 1924 F.... pulseaudio
 /dev/snd/pcmC0D0p: paramvir 1924 F...m pulseaudio
 /dev/snd/pcmC0D6c: paramvir 1924 F...m pulseaudio
Symptom_Jack: Speaker, Internal
Symptom_Type: No sound at all
Title: [Inspiron 7591, Realtek ALC3254, Speaker, Internal] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/22/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.3.0
dmi.board.name: 0K1VDX
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.3.0:bd07/22/2019:svnDellInc.:pnInspiron7591:pvr:rvnDellInc.:rn0K1VDX:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: Inspiron
dmi.product.name: Inspiron 7591
dmi.product.sku: 0923
dmi.sys.vendor: Dell Inc.
mtime.conffile..etc.modprobe.d.alsa-base.conf: 2020-10-04T03:10:08.906233

[Paramvir Singh (paramvirsingh)]

#New Changes
options snd-hda-intel model=dell-inspiron-7559
options snd-hda-intel probe_mask=0x1

I added this to alsa-base.conf.txt following this forum https://ubuntuforums.org/showthread.php?t=2421187

[trurl42 (renato-cavalcante)]

Since last week's kernel updates, I've been facing the same issue on my Dell G3 3590 with the RealTek ALC3254 audio controller. Ubuntu 22.04

6.5.0-27-generic #28~22.04.1-Ubuntu SMP PREEMPT_DYNAMIC Fri Mar 15 10:51:06 UTC 2 x86_64 x86_64 x86_64 GNU/Linux

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Chris Chiu (mschiu77)]

@trurl42, does the sound used to work before (older kernel than 6.5)?
From the kernel log, the line out has no trivial problem. I need to know is this a regression or something else. Thanks

[ 5.221075] snd_hda_codec_realtek ehdaudio0D0: autoconfig for ALC3254: line_outs=1 (0x14/0x0/0x0/0x0/0x0) type:speaker
[ 5.221080] snd_hda_codec_realtek ehdaudio0D0: speaker_outs=0 (0x0/0x0/0x0/0x0/0x0)

[Chris Chiu (mschiu77)]

@ Paramvir Could you try new kernel and update the information? Thanks

[Chris Chiu (mschiu77)]

@trurl42, seems you have different machine which I will need alsa-info and dmesg for your config. Could you file another bug and attached the detail information as comment #1.