[UX430UA, Realtek ALC295, Black Headphone Out, Left] Playback problem

Bug #1894373 reported by Daniel Gouveia da Costa Seara
16
This bug affects 3 people
Affects Status Importance Assigned to Milestone
alsa-driver (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

Everything works well, except the Headphone jack. The Headphones are detected, they are not mutted in alsamixer and pavucontrol detects them and detects sound is going to the headphones. However there is no sound.

With speakers everything is allright

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.4.0-45.49~18.04.2-generic 5.4.55
Uname: Linux 5.4.0-45-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.17
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: daniel 4502 F.... pulseaudio
 /dev/snd/pcmC0D0p: daniel 4502 F...m pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Sat Sep 5 14:22:55 2020
InstallationDate: Installed on 2018-02-19 (928 days ago)
InstallationMedia: Ubuntu 16.04.3 LTS "Xenial Xerus" - Release amd64 (20170801)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Áudio Interno - HDA Intel PCH
Symptom_Jack: Black Headphone Out, Left
Symptom_Type: Only some of outputs are working
Title: [UX430UA, Realtek ALC295, Black Headphone Out, Left] Playback problem
UpgradeStatus: Upgraded to bionic on 2018-09-21 (714 days ago)
dmi.bios.date: 12/16/2016
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: UX430UA.201
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX430UA
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX430UA.201:bd12/16/2016:svnASUSTeKCOMPUTERINC.:pnUX430UA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX430UA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: UX
dmi.product.name: UX430UA
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
mtime.conffile..etc.modprobe.d.alsa-base.conf: 2020-09-05T13:28:26.876229

Revision history for this message
Daniel Gouveia da Costa Seara (danielseara) wrote :
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in alsa-driver (Ubuntu):
status: New → Confirmed
Revision history for this message
Marius (mjammes) wrote :

Same problem on Ubuntu 20.04 with Linux 5.4.0-48-generic x86_64.

Using Linux 5.4.0-42-generic x86_64 fixes the problem though.

Revision history for this message
Daniel Letzeisen (dtl131) wrote :
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