Galaxy Book Ion, sof-hda-dsp detected but no soound (ubuntu 20.04)

Bug #1886493 reported by FAUVE Sylvain on 2020-07-06
18
This bug affects 3 people
Affects Status Importance Assigned to Milestone
alsa-driver (Ubuntu)
Undecided
Unassigned

Bug Description

Ubuntu Release : ubuntu 20.04 LTS release 20.04
Driver : alsa-base : 1.0.25+dfsg-0ubuntu5

On Galaxy Book Ion (model NP950XCJ-X01, from 2020)
The audio device (AKG Stereo Speakers) is detected as : sof-hda-dsp
Profile : Play HiFi quality music

But I get no sound either from the speakers of headphone jack.
Guessing a driver issue, hardware not properly detected.

Note : Laptop was provided with windows10, sound is ok on windows (so it's not an hardware issue).

Thanks.

FAUVE Sylvain (sfchun) on 2020-07-06
description: updated
jhubuntu20 (jhubuntu20) wrote :

I have a galaxy book ion with ubuntu 20.04 and have exactly the same issue.

I have found that I can make the headset jack work if I issue this command :

sudo hda-verb /dev/snd/hwC0D0 0x1a SET_PIN_WIDGET_CONTROL 0x5

But it only lasts until the sound subsystem goes to sleep (i.e. no sound to play or changing sound sources).

I have found no viable way to make the speakers work. One forum I read said it was likely due to the AKG Smart Amp in these new Samsung devices.

Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in alsa-driver (Ubuntu):
status: New → Confirmed
keerouca (kerouac2020) on 2020-08-26
information type: Public → Public Security
information type: Public Security → Private Security
information type: Private Security → Public
SergeTaran (taran2007) wrote :

the same issue,as the first report

it plays audio through Bluetooth headset.

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