[XPS 15 7590, Realtek ALC3266, Black Headphone Out, Left] Playback problem

Bug #1883160 reported by Mathijs Miermans
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
alsa-driver (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

My headphones stopped playing sound a few days ago, except for the occasional 'pop' when I select them as output.

The laptop speakers still work when they're select as output.

I've tried unplugging other devices, rebooting, plugging my headphone jack out and back in. When I plug my headphone into a different laptop running 18.04 they work fine.

What's odd to me is that Ubuntu seems eager to select my Yeti Microphone as the output device. The bars under 'Output' and 'Input' both light up when I play sound or snap my fingers.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.4.0-37.41-generic 5.4.41
Uname: Linux 5.4.0-37-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu27.2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: mathijs 2185 F.... pulseaudio
 /dev/snd/pcmC0D0c: mathijs 2185 F...m pulseaudio
 /dev/snd/pcmC0D0p: mathijs 2185 F...m pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Thu Jun 11 10:46:20 2020
InstallationDate: Installed on 2020-04-27 (45 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
PackageArchitecture: all
ProcEnviron:
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_Jack: Black Headphone Out, Left
Symptom_Type: Only some of outputs are working
Title: [XPS 15 7590, Realtek ALC3266, Black Headphone Out, Left] Playback problem
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/11/2020
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.7.0
dmi.board.name: 0T8KGX
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.7.0:bd05/11/2020:svnDellInc.:pnXPS157590:pvr:rvnDellInc.:rn0T8KGX:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: XPS
dmi.product.name: XPS 15 7590
dmi.product.sku: 0905
dmi.sys.vendor: Dell Inc.

Revision history for this message
Mathijs Miermans (mathijsmiermans) wrote :
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in alsa-driver (Ubuntu):
status: New → Confirmed
To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.