[Vostro 3470, Realtek ALC891, Black Headphone Out, Front] No sound at all

[Cheng Chen]

There is no audio from headphones. HDMI speakers work fine.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.4.0-33.37-generic 5.4.34
Uname: Linux 5.4.0-33-generic x86_64
ApportVersion: 2.20.11-0ubuntu27
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: anon 1087 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: XFCE
Date: Mon Jun 1 23:20:52 2020
InstallationDate: Installed on 2020-06-02 (0 days ago)
InstallationMedia: Xubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: anon 1087 F.... pulseaudio
Symptom_Jack: Black Headphone Out, Front
Symptom_Type: No sound at all
Title: [Vostro 3470, Realtek ALC891, Black Headphone Out, Front] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/29/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 2.13.0
dmi.board.name: 03NJH0
dmi.board.vendor: Dell Inc.
dmi.board.version: A01
dmi.chassis.type: 3
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr2.13.0:bd05/29/2019:svnDellInc.:pnVostro3470:pvr:rvnDellInc.:rn03NJH0:rvrA01:cvnDellInc.:ct3:cvr:
dmi.product.family: Vostro
dmi.product.name: Vostro 3470
dmi.product.sku: 0869
dmi.sys.vendor: Dell Inc.
mtime.conffile..etc.modprobe.d.alsa-base.conf: 2020-06-01T23:05:24.958600

[Hui Wang (hui.wang)]

It is a known issue, just fixed in the pulseaudio, please try latest pulseaudio ubuntu3.3? If it doesn't work, please talk to Kaiheng, he knows what exact version will include the fix.

[Cheng Chen (lostmypieces)]

Solved. Thank you very much.