[Zephyrus M GU502GV_GU502GV, Realtek ALC294] No sound in 3.5mm jack headphones.
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
alsa-driver (Ubuntu) |
Confirmed
|
Undecided
|
Unassigned |
Bug Description
Ubuntu 18.04.4 LTS dual boot with Windows 10.
On Windows all is fine. On Ubuntu i have sound for speakers, but no sound at all for 3.5mm jack headphones. Tried using latest kernel versions for 4.*, 5.*, tried even 5.7-rc4.
ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: alsa-base 1.0.25+
Uname: Linux 5.6.11-
ApportVersion: 2.20.9-0ubuntu7.14
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/
/dev/snd/pcmC0D0p: corsarstl 1728 F...m pulseaudio
/dev/snd/
CurrentDesktop: ubuntu:GNOME
Date: Fri May 8 20:25:27 2020
InstallationDate: Installed on 2020-05-07 (0 days ago)
InstallationMedia: Ubuntu 18.04.4 LTS "Bionic Beaver" - Release amd64 (20200203.1)
PackageArchitec
SourcePackage: alsa-driver
Symptom: audio
Symptom_
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_
USER PID ACCESS COMMAND
/dev/snd/
/dev/snd/
Symptom_Jack: Speaker, Internal
Symptom_
Symptom_Type: No sound at all
Title: [Zephyrus M GU502GV_GU502GV, Realtek ALC294, Speaker, Internal] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 02/15/2020
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: GU502GV.307
dmi.board.
dmi.board.name: GU502GV
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.
dmi.modalias: dmi:bvnAmerican
dmi.product.family: Zephyrus M
dmi.product.name: Zephyrus M GU502GV_GU502GV
dmi.product.
dmi.sys.vendor: ASUSTeK COMPUTER INC.
tags: | added: kernel-sound |
Thank you for your bug report, it could be worth reporting the issue upstream as explained on
https:/ /www.alsa- project. org/wiki/ Bug_Tracking