[HP Spectre x360 Convertible 15-df0xxx, Realtek ALC285, Speaker, Internal] No sound at all

[Valdis Strautins]

Hi, I have a problem with the sound.
It doesn't work, it did work only once.
When I did add Bluetooth speakers to it.
https://i.imgur.com/2cyJwVJ.png - here speaker
But now it recognizes speakers and built-in speakers, but no sound at all.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.4.0-28.32-generic 5.4.30
Uname: Linux 5.4.0-28-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu27
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Sat May 2 19:23:55 2020
InstallationDate: Installed on 2020-04-27 (4 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:sofhdadsp failed
Symptom_Card: Cannon Lake PCH cAVS - sof-hda-dsp
Symptom_Jack: Speaker, Internal
Symptom_Type: No sound at all
Title: [HP Spectre x360 Convertible 15-df0xxx, Realtek ALC285, Speaker, Internal] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/27/2019
dmi.bios.vendor: AMI
dmi.bios.version: F.40
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 8519
dmi.board.vendor: HP
dmi.board.version: 11.72
dmi.chassis.type: 31
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAMI:bvrF.40:bd11/27/2019:svnHP:pnHPSpectrex360Convertible15-df0xxx:pvr:rvnHP:rn8519:rvr11.72:cvnHP:ct31:cvrChassisVersion:
dmi.product.family: 103C_5335KV HP Spectre
dmi.product.name: HP Spectre x360 Convertible 15-df0xxx
dmi.product.sku: 4UU78EA#ABD
dmi.sys.vendor: HP

[Hui Wang (hui.wang)]

Please rm ~/.config/pulse/*; then reboot and retest.

[Valdis Strautins (wd-market)]

Hi, thanks but it didn't help.