Terratec 6Fire DMX snd-usb-6fire 2-4:1.0: unable to receive device firmware state.

Bug #1876444 reported by flaep
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
alsa-driver (Ubuntu)
New
Undecided
Unassigned

Bug Description

The external USB Audio Interface Terratec DMX 6Fire is not working.

Connecting it gives the following output in dmesg:

[ 652.274154] usb 2-4: USB disconnect, device number 5
[ 656.978219] usb 2-4: new high-speed USB device number 8 using xhci_hcd
[ 657.000514] usb 2-4: New USB device found, idVendor=0ccd, idProduct=0080, bcdDevice= 1.01
[ 657.000519] usb 2-4: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[ 657.000522] usb 2-4: Product: DMX 6Fire USB
[ 657.000524] usb 2-4: Manufacturer: TerraTec
[ 657.000527] usb 2-4: SerialNumber: 00000000000A468B
[ 657.001019] snd-usb-6fire 2-4:1.0: unable to receive device firmware state.
[ 657.001032] snd-usb-6fire: probe of 2-4:1.0 failed with error -11

I used an unaltered 20.04 live USB enviroment to rule out other packages I might have installed.

1) Release:
Description: Ubuntu 20.04 LTS
Release: 20.04

2) Version of package:
Not sure about that.
My guess is, that it is related to module snd-usb-6fire so here is the output of modinfo

filename: /lib/modules/5.4.0-26-generic/kernel/sound/usb/6fire/snd-usb-6fire.ko
license: GPL v2
description: TerraTec DMX 6Fire USB audio driver
author: Torsten Schenk <email address hidden>
firmware: 6fire/dmx6firecf.bin
firmware: 6fire/dmx6fireap.ihx
firmware: 6fire/dmx6firel2.ihx
srcversion: CB3529736C1EBE5A8B098F3
alias: usb:v0CCDp0080d*dc*dsc*dp*ic*isc*ip*in*
depends: snd-pcm,snd-rawmidi,snd
retpoline: Y
intree: Y
name: snd_usb_6fire
vermagic: 5.4.0-26-generic SMP mod_unload
sig_id: PKCS#7
signer: Build time autogenerated kernel key
sig_key: 2E:1C:6B:CE:DF:4D:6E:F0:5B:25:79:E8:B6:0E:F2:9A:9A:01:CB:AF
sig_hashalgo: sha512
signature: 5B:92:9F:53:6C:E5:1E:2F:09:1E:D0:45:8C:43:DF:7D:B9:21:C2:43:
  B0:84:7E:FC:1D:BA:AC:32:75:51:FA:68:A9:05:BB:29:15:F3:DE:8B:
  AE:10:1F:4A:9B:0F:C5:C9:2F:B0:06:DB:71:9B:5A:A1:8F:32:F5:51:
  35:73:B0:7A:0B:4A:96:F1:4E:02:68:27:C3:F7:1B:58:20:B6:36:43:
  6C:93:3F:07:FB:35:0D:F3:D4:E1:B3:77:70:DD:2F:AD:5F:C4:E3:8B:
  F4:19:5D:00:84:7E:F7:7B:F4:BC:A0:1E:BF:9B:F2:7B:6E:68:D9:B0:
  9E:89:E3:3C:1B:93:AC:FB:1F:29:55:7C:99:D8:D5:2C:08:B4:39:70:
  7C:FE:09:98:DE:C0:C8:BE:B5:81:B4:F6:2E:86:82:F6:35:1B:7A:72:
  5C:51:55:29:21:76:92:05:5A:EF:65:DA:14:44:35:F6:98:ED:44:C7:
  3D:67:2E:90:DC:5D:18:AD:45:AE:C3:E7:06:CF:40:07:4E:32:D9:39:
  D8:27:0F:2A:06:66:FC:C5:79:B4:25:58:44:57:23:80:DB:2C:86:0C:
  82:11:3F:B1:12:43:0B:74:FD:2C:AA:84:3F:48:3E:5A:4B:D8:B4:2D:
  0D:E8:8D:AE:42:EF:AE:1D:CF:1B:00:27:3D:D6:7D:01:E4:ED:9A:FC:
  BF:8B:D9:F3:D9:50:DE:37:4D:D5:87:3E:95:E0:80:5D:E3:5C:F7:38:
  C8:37:86:FE:B1:AE:C9:39:75:22:B0:85:27:88:46:6D:DC:F8:75:18:
  F9:F1:AC:4A:8B:EA:9B:D8:CB:5C:02:B8:07:CE:94:B7:6A:D4:D4:DD:
  72:89:CF:FE:ED:FD:1F:5C:3C:A2:A8:75:8F:B2:D9:85:20:AD:8D:08:
  01:DB:37:46:07:78:2E:3C:EF:26:8E:E4:43:37:74:55:0C:8A:2A:96:
  8E:2C:A0:B5:7D:45:FE:1D:F6:1B:BF:42:57:B8:A5:B6:1D:24:17:69:
  0F:88:1C:DC:F1:A9:81:C1:E0:05:B1:F5:80:58:C6:B2:F5:13:36:76:
  7B:97:B0:49:13:BA:7B:36:18:D3:46:4E:77:1C:23:29:61:F4:0D:B4:
  DE:79:CC:0D:CE:15:E7:5F:70:6F:15:DD:A1:3F:97:D1:18:D7:DB:F5:
  59:B8:E2:46:AE:EF:A7:C2:9E:E2:52:F5:1F:0C:D3:43:04:EE:7F:02:
  18:84:65:48:04:B5:88:CC:21:7C:C3:09:0A:70:DF:8E:A4:DD:A9:FF:
  F3:DC:0A:24:B2:28:BF:A0:AB:91:22:4E:81:BE:9E:81:B1:9E:CC:81:
  C9:65:28:E1:8F:46:5B:13:97:A3:BC:4D
parm: index:Index value for the 6fire sound device (array of int)
parm: id:ID string for the 6fire sound device. (array of charp)
parm: enable:Enable the 6fire sound device. (array of bool)

3) What you expected to happen
That I can use the inputs and outputs of the audio device

4) What happened instead
Alsa is not detecting the device.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.4.0-26.30-generic 5.4.30
Uname: Linux 5.4.0-26-generic x86_64
NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair
ApportVersion: 2.20.11-0ubuntu27
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: ubuntu 5415 F.... pulseaudio
 /dev/snd/controlC0: ubuntu 5415 F.... pulseaudio
CasperMD5CheckResult: pass
CasperVersion: 1.445
CurrentDesktop: ubuntu:GNOME
Date: Sat May 2 10:49:14 2020
LiveMediaBuild: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
PackageArchitecture: all
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Title: USB sound card not detected
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/26/2016
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: L71 Ver. 01.39
dmi.board.name: 198F
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 15.59
dmi.chassis.asset.tag: CNU411C9WB
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvrL71Ver.01.39:bd09/26/2016:svnHewlett-Packard:pnHPEliteBook840G1:pvrA3009DD10203:rvnHewlett-Packard:rn198F:rvrKBCVersion15.59:cvnHewlett-Packard:ct10:cvr:
dmi.product.family: 103C_5336AN G=N L=BUS B=HP S=ELI
dmi.product.name: HP EliteBook 840 G1
dmi.product.sku: D1F44AV
dmi.product.version: A3009DD10203
dmi.sys.vendor: Hewlett-Packard

Revision history for this message
flaep (flaep) wrote :
To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.