HDA Intel PCH on samsung laptop: Headphones not working, speakers are ok
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
alsa-driver (Ubuntu) |
Confirmed
|
Undecided
|
Unassigned |
Bug Description
Speakers in my samsung laptop are ok, but headphones don't work (no sound). Using Ubuntu 18.04 defaults.
ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: alsa-base 1.0.25+
ProcVersionSign
Uname: Linux 5.3.0-46-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.14
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/
/dev/snd/
CurrentDesktop: ubuntu:GNOME
Date: Sat Apr 11 16:47:32 2020
InstallationDate: Installed on 2020-01-14 (88 days ago)
InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805)
PackageArchitec
ProcEnviron:
LANGUAGE=
PATH=(custom, no user)
XDG_RUNTIME_
LANG=pt_BR.UTF-8
SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_
Symptom_Card: Áudio interno - HDA Intel PCH
Symptom_
USER PID ACCESS COMMAND
/dev/snd/
/dev/snd/
Symptom_Jack: Black Headphone Out, Right
Symptom_Type: No sound at all
Title: [760XBE, Realtek ALC256, Black Headphone Out, Right] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/10/2019
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: P02REZ.
dmi.board.
dmi.board.name: NP760XBE-XW1BR
dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.board.version: SGL9947A0Y-
dmi.chassis.
dmi.chassis.type: 10
dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.chassis.
dmi.modalias: dmi:bvnAmerican
dmi.product.family: Notebook 7 Series
dmi.product.name: 760XBE
dmi.product.sku: SCAI-A5A5-
dmi.product.
dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.
mtime.conffile.
Status changed to 'Confirmed' because the bug affects multiple users.