[HP ENVY Notebook, Realtek ALC3241, Speaker, Internal] Underruns, dropouts or crackling sound

Bug #1867349 reported by Santiago
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
alsa-driver (Ubuntu)
New
Undecided
Unassigned

Bug Description

I recently did a dual boot to my pc, but I've been having some issues with the sound. Every time I play music or a video, my speaker starts to do a weird noise, like crackling and beeps.

My sound card is: HDA Intel PCH

My chip is: Realtek ALC3241

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.3.0-40.32~18.04.1-generic 5.3.18
Uname: Linux 5.3.0-40-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.11
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: santiago 1285 F.... pulseaudio
                      santiago 4110 F.... alsamixer
 /dev/snd/pcmC0D0p: santiago 1285 F...m pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Fri Mar 13 08:51:11 2020
InstallationDate: Installed on 2020-03-13 (0 days ago)
InstallationMedia: Ubuntu 18.04.4 LTS "Bionic Beaver" - Release amd64 (20200203.1)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_Jack: Speaker, Internal
Symptom_PulseAudioLog: mar 13 08:09:52 HP-ENVY-Notebook dbus-daemon[795]: [system] Activating via systemd: service name='org.freedesktop.RealtimeKit1' unit='rtkit-daemon.service' requested by ':1.35' (uid=1000 pid=1285 comm="/usr/bin/pulseaudio --start --log-target=syslog " label="unconfined")
Symptom_Type: Underruns, dropouts, or "crackling" sound
Title: [HP ENVY Notebook, Realtek ALC3241, Speaker, Internal] Underruns, dropouts or crackling sound
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/14/2019
dmi.bios.vendor: Insyde
dmi.bios.version: F.52
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 80E5
dmi.board.vendor: HP
dmi.board.version: 87.78
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsyde:bvrF.52:bd06/14/2019:svnHP:pnHPENVYNotebook:pvrType1ProductConfigId:rvnHP:rn80E5:rvr87.78:cvnHP:ct10:cvrChassisVersion:
dmi.product.family: 103C_5335KV G=N L=CON B=HP S=ENV
dmi.product.name: HP ENVY Notebook
dmi.product.sku: P0D91LA#ABM
dmi.product.version: Type1ProductConfigId
dmi.sys.vendor: HP

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Santiago (santiago9913) wrote :
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