[USB-Audio - HyperX Virtual Surround Sound, recording] fails after a while

Bug #1865219 reported by J.Lo
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
alsa-driver (Ubuntu)
New
Undecided
Unassigned

Bug Description

It happens regularly that my headset microphone stops working.
Sometimes I manage to get it back by unplugging it and replugging to another USB port, sometimes it doesn't work.
It's really annoying.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.3.0-40.32~18.04.1-generic 5.3.18
Uname: Linux 5.3.0-40-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.9-0ubuntu7.11
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Fri Feb 28 21:31:04 2020
InstallationDate: Installed on 2019-09-03 (178 days ago)
InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_Card: QuickCam E 3500 - USB Device 0x46d:0x9a4
Symptom_PulseAudioLog:
 févr. 28 20:22:04 zavacHome dbus-daemon[1171]: [system] Activating via systemd: service name='org.freedesktop.RealtimeKit1' unit='rtkit-daemon.service' requested by ':1.39' (uid=121 pid=1762 comm="/usr/bin/pulseaudio --daemonize=no " label="unconfined")
 févr. 28 20:22:10 zavacHome pulseaudio[1762]: W: [pulseaudio] sink.c: Default and alternate sample rates are the same.
 févr. 28 20:22:13 zavacHome dbus-daemon[1171]: [system] Activating via systemd: service name='org.bluez' unit='dbus-org.bluez.service' requested by ':1.109' (uid=121 pid=1762 comm="/usr/bin/pulseaudio --daemonize=no " label="unconfined")
Symptom_Type: Sound works for a while, then breaks
Title: [USB-Audio - HyperX Virtual Surround Sound, recording] fails after a while
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/18/2018
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 3503
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: Z97-A
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr3503:bd04/18/2018:svnASUS:pnAllSeries:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnZ97-A:rvrRev1.xx:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.family: ASUS MB
dmi.product.name: All Series
dmi.product.sku: All
dmi.product.version: System Version
dmi.sys.vendor: ASUS

Revision history for this message
J.Lo (jeanloic-cavazza) wrote :
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