[HP Laptop 14-bs0xx][HDA-Intel - HDA Intel PCH, playback] No sound at all

[Andrecordero15]

 No sound at all in ubuntu 16.4

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.4.0-171.200-generic 4.4.203
Uname: Linux 4.4.0-171-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.21
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/pcmC0D0c: andre 1507 F...m pulseaudio
 /dev/snd/pcmC0D0p: andre 1507 F...m pulseaudio
 /dev/snd/controlC0: andre 1507 F.... pulseaudio
CurrentDesktop: Unity
Date: Wed Jan 29 11:18:59 2020
DistributionChannelDescriptor:
 # This is a distribution channel descriptor
 # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
 canonical-oem-stella-atami161222-xenial-amd64-20170321-0
InstallationDate: Installed on 2019-05-16 (258 days ago)
InstallationMedia: Ubuntu 16.04 "Xenial" - Build amd64 LIVE Binary 20170321-07:27
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Audio Interno - HDA Intel PCH
Symptom_DevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/pcmC0D0c: andre 1507 F...m pulseaudio
 /dev/snd/pcmC0D0p: andre 1507 F...m pulseaudio
 /dev/snd/controlC0: andre 1507 F.... pulseaudio
Symptom_Type: No sound at all
Title: [HDA-Intel - HDA Intel PCH, playback] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/13/2018
dmi.bios.vendor: Insyde
dmi.bios.version: F.44
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 831E
dmi.board.vendor: HP
dmi.board.version: 17.42
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsyde:bvrF.44:bd12/13/2018:svnHP:pnHPLaptop14-bs0xx:pvrType1ProductConfigId:rvnHP:rn831E:rvr17.42:cvnHP:ct10:cvrChassisVersion:
dmi.product.name: HP Laptop 14-bs0xx
dmi.product.version: Type1ProductConfigId
dmi.sys.vendor: HP