[HDA-Intel - HD-Audio Generic, playback] No sound at all nor audio record at all too

Bug #1846930 reported by nicola
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
alsa-driver (Ubuntu)
New
Undecided
Unassigned

Bug Description

Any progress? Cannot hear anything nor record anything out my asrock fm2a75m-dgs

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.15.0-65.74-generic 4.15.18
Uname: Linux 4.15.0-65-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.9-0ubuntu7.7
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: hh 1267 F.... pulseaudio
 /dev/snd/controlC0: hh 1267 F.... pulseaudio
CurrentDesktop: XFCE
Date: Sun Oct 6 09:27:53 2019
InstallationDate: Installed on 2019-03-31 (188 days ago)
InstallationMedia: Xubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
PackageArchitecture: all
ProcEnviron:
 LANGUAGE=it
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=it_IT.UTF-8
 SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:Generic failed
Symptom_Card: GP107GL High Definition Audio Controller - HDA NVidia
Symptom_DevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: hh 1267 F.... pulseaudio
 /dev/snd/controlC0: hh 1267 F.... pulseaudio
Symptom_Type: No sound at all
Title: [HDA-Intel - HD-Audio Generic, playback] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/01/2016
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: P2.70
dmi.board.name: FM2A75M-DGS
dmi.board.vendor: ASRock
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP2.70:bd12/01/2016:svnToBeFilledByO.E.M.:pnToBeFilledByO.E.M.:pvrToBeFilledByO.E.M.:rvnASRock:rnFM2A75M-DGS:rvr:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.family: To Be Filled By O.E.M.
dmi.product.name: To Be Filled By O.E.M.
dmi.product.version: To Be Filled By O.E.M.
dmi.sys.vendor: To Be Filled By O.E.M.
mtime.conffile..etc.modprobe.d.alsa-base.conf: 2019-04-25T18:19:18.090642

Revision history for this message
nicola (nlona) wrote :
Revision history for this message
Hui Wang (hui.wang) wrote :

Do you mean the you can't hear sound from headphone or lineout jack?

Revision history for this message
nicola (nlona) wrote : Re: [Bug 1846930] Re: [HDA-Intel - HD-Audio Generic, playback] No sound at all nor audio record at all too

 None of them, I cannot also record anything, the alc662 rev 2 analog realtek audio device does not work at all
    Il lunedì 7 ottobre 2019, 06:25:41 CEST, Hui Wang <email address hidden> ha scritto:

 Do you mean the you can't hear sound from headphone or lineout jack?

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https://bugs.launchpad.net/bugs/1846930

Title:
  [HDA-Intel - HD-Audio Generic, playback] No sound at all nor audio
  record at all too

Status in alsa-driver package in Ubuntu:
  New

Bug description:
  Any progress? Cannot hear anything nor record anything out my asrock
  fm2a75m-dgs

  ProblemType: Bug
  DistroRelease: Ubuntu 18.04
  Package: alsa-base 1.0.25+dfsg-0ubuntu5
  ProcVersionSignature: Ubuntu 4.15.0-65.74-generic 4.15.18
  Uname: Linux 4.15.0-65-generic x86_64
  NonfreeKernelModules: nvidia_modeset nvidia
  ApportVersion: 2.20.9-0ubuntu7.7
  Architecture: amd64
  AudioDevicesInUse:
  USER        PID ACCESS COMMAND
  /dev/snd/controlC1:  hh        1267 F.... pulseaudio
  /dev/snd/controlC0:  hh        1267 F.... pulseaudio
  CurrentDesktop: XFCE
  Date: Sun Oct  6 09:27:53 2019
  InstallationDate: Installed on 2019-03-31 (188 days ago)
  InstallationMedia: Xubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
  PackageArchitecture: all
  ProcEnviron:
  LANGUAGE=it
  PATH=(custom, no user)
  XDG_RUNTIME_DIR=<set>
  LANG=it_IT.UTF-8
  SHELL=/bin/bash
  SourcePackage: alsa-driver
  Symptom: audio
  Symptom_AlsaPlaybackTest: ALSA playback test through plughw:Generic failed
  Symptom_Card: GP107GL High Definition Audio Controller - HDA NVidia
  Symptom_DevicesInUse:
  USER        PID ACCESS COMMAND
  /dev/snd/controlC1:  hh        1267 F.... pulseaudio
  /dev/snd/controlC0:  hh        1267 F.... pulseaudio
  Symptom_Type: No sound at all
  Title: [HDA-Intel - HD-Audio Generic, playback] No sound at all
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 12/01/2016
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: P2.70
  dmi.board.name: FM2A75M-DGS
  dmi.board.vendor: ASRock
  dmi.chassis.asset.tag: To Be Filled By O.E.M.
  dmi.chassis.type: 3
  dmi.chassis.vendor: To Be Filled By O.E.M.
  dmi.chassis.version: To Be Filled By O.E.M.
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP2.70:bd12/01/2016:svnToBeFilledByO.E.M.:pnToBeFilledByO.E.M.:pvrToBeFilledByO.E.M.:rvnASRock:rnFM2A75M-DGS:rvr:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
  dmi.product.family: To Be Filled By O.E.M.
  dmi.product.name: To Be Filled By O.E.M.
  dmi.product.version: To Be Filled By O.E.M.
  dmi.sys.vendor: To Be Filled By O.E.M.
  mtime.conffile..etc.modprobe.d.alsa-base.conf: 2019-04-25T18:19:18.090642

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Revision history for this message
Hui Wang (hui.wang) wrote :

According to the logs in the #1, there is no obvious errors.

Please open the gnome-sound-setting, then plug a headphone, does the headphone shows up in the UI after you plug the headphone.

If a headphone shows up, then select that headphone from UI, and play some sound to headphone, if there is no sound from headphone, please run alsa-info and pactl list, then upload two logs to lp.

thx.

Revision history for this message
nicola (nlona) wrote :
Download full text (72.6 KiB)

hh@hh-desktop:~$ pactl list
Modulo #0
 Nome: module-device-restore
 Argomento:
 Contatore utilizzi: N/D
 Proprietà:
  module.author = "Lennart Poettering"
  module.description = "Automatically restore the volume/mute state of devices"
  module.version = "11.1"

Modulo #1
 Nome: module-stream-restore
 Argomento:
 Contatore utilizzi: N/D
 Proprietà:
  module.author = "Lennart Poettering"
  module.description = "Automatically restore the volume/mute/device state of streams"
  module.version = "11.1"

Modulo #2
 Nome: module-card-restore
 Argomento:
 Contatore utilizzi: N/D
 Proprietà:
  module.author = "Lennart Poettering"
  module.description = "Automatically restore profile of cards"
  module.version = "11.1"

Modulo #3
 Nome: module-augment-properties
 Argomento:
 Contatore utilizzi: N/D
 Proprietà:
  module.author = "Lennart Poettering"
  module.description = "Augment the property sets of streams with additional static information"
  module.version = "11.1"

Modulo #4
 Nome: module-switch-on-port-available
 Argomento:
 Contatore utilizzi: N/D
 Proprietà:

Modulo #5
 Nome: module-switch-on-connect
 Argomento:
 Contatore utilizzi: N/D
 Proprietà:
  module.author = "Michael Terry"
  module.description = "When a sink/source is added, switch to it or conditionally switch to it"
  module.version = "11.1"

Modulo #6
 Nome: module-udev-detect
 Argomento:
 Contatore utilizzi: N/D
 Proprietà:
  module.author = "Lennart Poettering"
  module.description = "Detect available audio hardware and load matching drivers"
  module.version = "11.1"

Modulo #7
 Nome: module-alsa-card
 Argomento: device_id="1" name="pci-0000_01_00.1" card_name="alsa_card.pci-0000_01_00.1" namereg_fail=false tsched=yes fixed_latency_range=no ignore_dB=no deferred_volume=yes use_ucm=yes card_properties="module-udev-detect.discovered=1"
 Contatore utilizzi: 1
 Proprietà:
  module.author = "Lennart Poettering"
  module.description = "ALSA Card"
  module.version = "11.1"

Modulo #8
 Nome: module-alsa-card
 Argomento: device_id="0" name="pci-0000_00_14.2" card_name="alsa_card.pci-0000_00_14.2" namereg_fail=false tsched=yes fixed_latency_range=no ignore_dB=no deferred_volume=yes use_ucm=yes card_properties="module-udev-detect.discovered=1"
 Contatore utilizzi: 1
 Proprietà:
  module.author = "Lennart Poettering"
  module.description = "ALSA Card"
  module.version = "11.1"

Modulo #9
 Nome: module-bluetooth-policy
 Argomento:
 Contatore utilizzi: N/D
 Proprietà:
  module.author = "Frédéric Dalleau, Pali Rohár"
  module.description = "Policy module to make using bluetooth devices out-of-the-box easier"
  module.version = "11.1"

Modulo #10
 Nome: module-bluetooth-discover
 Argomento:
 Contatore utilizzi: N/D
 Proprietà:
  module.author = "João Paulo Rechi Vita"
  module.description = "Detect available Bluetooth daemon and load the corresponding discovery module"
  module.version = "11.1"

Modulo #11
 Nome: module-bluez5-discover
 Argomento:
 Contatore utilizzi: N/D
 Proprietà:
  module.author = "João Paulo Rechi Vita"
  module.description = "Detect available BlueZ 5 Bluetooth audio devices and load BlueZ 5 Bluetooth audio drivers"
  module.version = "11.1"

Modulo #12
 Nome: m...

Revision history for this message
nicola (nlona) wrote :

I could not post gnome-sound-settings because my environment is xfce4 not gnome

Revision history for this message
Hui Wang (hui.wang) wrote :

Did you plug the headphone to the headphone jack or lineout jack? from the log of #5, they are not plugged or the plugging is not detected (all not available).

Porte:
 analog-output-lineout: Line-Out (priority: 9900, not available)
 analog-output-headphones: Cuffie analogiche (priority: 9000, not available)
 Porta attiva: analog-output-lineout

Revision history for this message
nicola (nlona) wrote :

I plugged in these https://www.trust.com/it/product/20943-polo-compact-2-0-speaker-set usb powered speaker (they work good, tried them via otg cable on smartphone) still get no sound

Revision history for this message
Hui Wang (hui.wang) wrote :

Do you have normal headset which is used on most phones?

Before plugging the headset to the headphone jack, please run alsa-info, then collect alsa-info.txt_before_plug,

Then plug the headset to the headphone jack.

run alsa-info again to generate alsa-info.txt_after_plug.

upload both of them, let us see if the driver can detect your headphone plugging or not.

Revision history for this message
nicola (nlona) wrote :

https://pastebin.com/B7RLYVA5 before plugging in headset

https://pastebin.com/QvyqQnJN after plugging in the 3.5 mm smartphone headset

Revision history for this message
Hui Wang (hui.wang) wrote :

According to #11, it didn't detect the plugging on the headphone jack.

please run sudo hdajacksensetest -a before headphone jack is plugged,

then plug a headphone in the headphone jack,

rerun the sudo hdajacksensetest -a and compare which pin is changed.

Revision history for this message
nicola (nlona) wrote :

I cannot run hdajacksensetest, hdajackretask is a graphical tool to see pin

hh@hh-desktop:~$ sudo hdajacksensetest -a
sudo: hdajacksensetest: comando non trovato
hh@hh-desktop:~$ sudo hdajacksensetest -a
sudo: hdajacksensetest: comando non trovato
hh@hh-desktop:~$ sudo apt-cache search hdajackretask
alsa-tools-gui - utilità ALSA per hardware specifico basate su interfaccia grafica

sorry but from the image (before and after plugging in headset) I do not see any difference. https://imgur.com/a/n22SkIw

Revision history for this message
Hui Wang (hui.wang) wrote :

If there is no change for any pins after plugging the headset, probably it is a hw design issue or a codec coeff setting issue, we couldn't handle it.

Please test the latest mainline kernel https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.4-rc2/

If it doesn't work too.

please test with windows. If windows doesn't work, probably it is a HW design issue.

If windows works, please file a bug on the bugzilla of mainline kernel, maybe realtek engineer will look at this bug.

Revision history for this message
nicola (nlona) wrote :

how do I install kernel 5.4

hp@hp-desktop:~$ sudo apt install linux-image-
Display all 572 possibilities? (y or n)
hp@hp-desktop:~$ sudo apt install linux-image-5.0.0-
linux-image-5.0.0-1010-oem-osp1 linux-image-5.0.0-1013-gke linux-image-5.0.0-1017-gke linux-image-5.0.0-1020-oem-osp1 linux-image-5.0.0-16-lowlatency linux-image-5.0.0-23-generic linux-image-5.0.0-29-lowlatency
linux-image-5.0.0-1011-aws linux-image-5.0.0-1014-aws linux-image-5.0.0-1018-aws linux-image-5.0.0-1022-azure linux-image-5.0.0-17-generic linux-image-5.0.0-23-lowlatency linux-image-5.0.0-31-generic
linux-image-5.0.0-1011-gcp linux-image-5.0.0-1014-azure linux-image-5.0.0-1018-azure linux-image-5.0.0-1022-oem-osp1 linux-image-5.0.0-17-lowlatency linux-image-5.0.0-25-generic linux-image-5.0.0-31-lowlatency
linux-image-5.0.0-1012-aws linux-image-5.0.0-1015-gke linux-image-5.0.0-1018-oem-osp1 linux-image-5.0.0-1024-oem-osp1 linux-image-5.0.0-19-generic linux-image-5.0.0-25-lowlatency
linux-image-5.0.0-1012-azure linux-image-5.0.0-1015-oem-osp1 linux-image-5.0.0-1020-azure linux-image-5.0.0-15-generic linux-image-5.0.0-19-lowlatency linux-image-5.0.0-27-generic
linux-image-5.0.0-1012-oem-osp1 linux-image-5.0.0-1016-aws linux-image-5.0.0-1020-gcp linux-image-5.0.0-15-lowlatency linux-image-5.0.0-20-generic linux-image-5.0.0-27-lowlatency
linux-image-5.0.0-1013-gcp linux-image-5.0.0-1016-azure linux-image-5.0.0-1020-gke linux-image-5.0.0-16-generic linux-image-5.0.0-20-lowlatency linux-image-5.0.0-29-generic
hp@hp-desktop:~$ sudo apt install linux-image-5.0.0-

these are the images via apt, please give me the command line on how

Revision history for this message
Hui Wang (hui.wang) wrote :

Download linux-image-unsigned-5.4.0-050400rc2-generic_5.4.0-050400rc2.201910062030_amd64.deb
Download linux-modules-5.4.0-050400rc2-generic_5.4.0-050400rc2.201910062030_amd64.deb

sudo dpkg -i linux-modules-5.4.0-050400rc2-generic_5.4.0-050400rc2.201910062030_amd64.deb
sudo dpkg -i linux-image-unsigned-5.4.0-050400rc2-generic_5.4.0-050400rc2.201910062030_amd64.deb

reboot

To uninstall the kernel 5.4

sudo dpkg -p linux-image-unsigned-5.4.0-... linux-modules-5.4.0-....
reboot

Revision history for this message
nicola (nlona) wrote :

hh@hh-desktop:~$ uname -a
Linux hh-desktop 5.4.0-050400rc2-generic #201910062030 SMP Mon Oct 7 00:33:58 UTC 2019 x86_64 x86_64 x86_64 GNU/Linux
hh@hh-desktop:~$

before plugging in headset

https://pastebin.com/PGhQD60T

after

https://pastebin.com/TsqEtuJG

Revision history for this message
nicola (nlona) wrote :

also have the problem that alsamixer cannot store correctly modules enabled and volume settings after reboot

Revision history for this message
Hui Wang (hui.wang) wrote :

According to #17, still can't detect the plugging event on headphone jack.

So please open a bug on bugzilla for mainline kernel.

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