[HDA-Intel - HDA Intel PCH, playback] Playback problem

Bug #1844887 reported by Vasilije
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
alsa-driver (Ubuntu)
New
Undecided
Unassigned

Bug Description

Headphones not detected, low output volume(even when I put more then 100% volume), right speaker doesnt work. Here is output of some commands I was guided to post here, from troubleshoot instruction. https://help.ubuntu.com/community/SoundTroubleshooting

XPS-15-9560:~$ sudo aplay -l
**** List of PLAYBACK Hardware Devices ****
card 0: PCH [HDA Intel PCH], device 0: ALC3266 Analog [ALC3266 Analog]
  Subdevices: 0/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 3: Generic Digital [Generic Digital]
  Subdevices: 1/1
  Subdevice #0: subdevice #0

find /lib/modules/`uname -r` | grep snd -This command gives a large list

XPS-15-9560:~$ lspci -v | grep -A7 -i "audio"
00:1f.3 Audio device: Intel Corporation CM238 HD Audio Controller (rev 31) (prog-if 80)
 Subsystem: Dell Device 07be
 Flags: bus master, fast devsel, latency 32, IRQ 17
 Memory at ed128000 (64-bit, non-prefetchable) [size=16K]
 Memory at ed100000 (64-bit, non-prefetchable) [size=64K]
 Capabilities: <access denied>
 Kernel driver in use: snd_hda_intel
 Kernel modules: snd_hda_intel

*Additional information

XPS-15-9560:~$ lsb_release -rd
Description: Ubuntu 16.04.6 LTS
Release: 16.04

XPS-15-9560:~$ apt-cache policy pkgname alsa-base
alsa-base:
  Installed: 1.0.25+dfsg-0ubuntu5
  Candidate: 1.0.25+dfsg-0ubuntu5
  Version table:
 *** 1.0.25+dfsg-0ubuntu5 500
        500 http://archive.ubuntu.com/ubuntu xenial/main amd64 Packages
        500 http://archive.ubuntu.com/ubuntu xenial/main i386 Packages
        100 /var/lib/dpkg/status

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.4.0-164.192-generic 4.4.186
Uname: Linux 4.4.0-164-generic x86_64
NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia
ApportVersion: 2.20.1-0ubuntu2.19
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/pcmC0D0p: vasko 2204 F...m pulseaudio
 /dev/snd/controlC0: vasko 2204 F.... pulseaudio
CurrentDesktop: Unity
Date: Sat Sep 21 22:05:15 2019
InstallationDate: Installed on 2018-10-15 (340 days ago)
InstallationMedia: Ubuntu 14.04.5 LTS "Trusty Tahr" - Release amd64 (20160803)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_Type: Only some of outputs are working
Title: [HDA-Intel - HDA Intel PCH, playback] Playback problem
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/26/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.16.0
dmi.board.name: 0JHP5H
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.16.0:bd07/26/2019:svnDellInc.:pnXPS159560:pvr:rvnDellInc.:rn0JHP5H:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.name: XPS 15 9560
dmi.sys.vendor: Dell Inc.
mtime.conffile..etc.modprobe.d.alsa-base.conf: 2019-09-06T23:26:58.909811

Revision history for this message
Vasilije (vasko-rak) wrote :
description: updated
Vasilije (vasko-rak)
description: updated
Revision history for this message
Vasilije (vasko-rak) wrote :

Trying ALSA driver compilation as stated in https://help.ubuntu.com/community/SoundTroubleshooting gives error and this output.

for i in control postinst postrm ; do \
 if [ -f debian/$i.orig ]; then \
  mv -f debian/$i.orig debian/$i ; \
 fi ; \
done
rm -f control-munge
make mrproper
make[1]: Entering directory '/usr/src/modules/alsa-driver'
rm -f .depend *.o snd.map*
rm -f modules/*.o modules/*.ko
make[2]: Entering directory '/usr/src/modules/alsa-driver/include'
make[2]: Leaving directory '/usr/src/modules/alsa-driver/include'
Makefile:288: recipe for target 'mrproper' failed
make[1]: Leaving directory '/usr/src/modules/alsa-driver'
debian/rules:154: recipe for target 'clean' failed
rm -f configure-stamp
rm -f build-stamp
/usr/bin/make -f debian/rules binary-modules
make[1]: Entering directory '/usr/src/modules/alsa-driver'
CC="gcc" ./configure --prefix=/usr --with-kernel=/usr/src/linux --with-build=/usr/src/linux --with-moddir=/lib/modules/4.4.0-164-generic/updates/alsa --with-sequencer=yes --with-isapnp=yes --with-debug=detect --with-cards="hda-intel"
checking for gcc... gcc
checking whether the C compiler works... yes
checking for C compiler default output file name... a.out
checking for suffix of executables...
checking whether we are cross compiling... no
checking for suffix of object files... o
checking whether we are using the GNU C compiler... yes
checking whether gcc accepts -g... yes
checking for gcc option to accept ISO C89... none needed
checking for ranlib... ranlib
checking for a BSD-compatible install... /usr/bin/install -c
checking how to run the C preprocessor... gcc -E
checking for grep that handles long lines and -e... /bin/grep
checking for egrep... /bin/grep -E
checking for ANSI C header files... yes
checking for an ANSI C-conforming const... yes
checking for inline... inline
checking whether time.h and sys/time.h may both be included... yes
checking whether gcc needs -traditional... no
checking for current directory... /usr/src/modules/alsa-driver
checking cross compile...
checking for directory with ALSA kernel sources... /usr/src/modules/alsa-driver/alsa-kernel
checking for directory with kernel source... /usr/src/linux
checking for directory with kernel build... /usr/src/linux
checking for kernel linux/version.h ... no
The file /usr/src/linux/include/INCLUDE_VERSION_H does not exist.
Please install the package with full kernel sources for your distribution
or use --with-kernel=dir option to specify another directory with kernel
sources (default is /lib/modules/4.4.0-164-generic/build).
debian/rules:119: recipe for target 'configure-stamp' failed
make[1]: *** [configure-stamp] Error 1
make[1]: Leaving directory '/usr/src/modules/alsa-driver'
debian/rules:197: recipe for target 'kdist_image' failed
make: *** [kdist_image] Error 2

To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.