[HP ProDesk 600 G3 MT, Conexant CX20632, Black Headphone Out, Front] No sound at all

Bug #1841632 reported by Rajesh G
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
alsa-driver (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

Audio stops abruptly after some time. Everytime rebooting system solves the problem

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.15.0-58.64-generic 4.15.18
Uname: Linux 4.15.0-58-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.7
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: ec16f09 1388 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Tue Aug 27 22:04:52 2019
InstallationDate: Installed on 2018-06-18 (435 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
PackageArchitecture: all
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_IN
 SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: gdm 1060 F.... pulseaudio
                      ec16f09 1388 F.... pulseaudio
Symptom_Jack: Black Headphone Out, Front
Symptom_Type: No sound at all
Title: [HP ProDesk 600 G3 MT, Conexant CX20632, Black Headphone Out, Front] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/30/2017
dmi.bios.vendor: HP
dmi.bios.version: P02 Ver. 02.04
dmi.board.name: 829D
dmi.board.vendor: HP
dmi.board.version: KBC Version 06.15
dmi.chassis.asset.tag: SGH719TRKM
dmi.chassis.type: 3
dmi.chassis.vendor: HP
dmi.modalias: dmi:bvnHP:bvrP02Ver.02.04:bd03/30/2017:svnHP:pnHPProDesk600G3MT:pvr:rvnHP:rn829D:rvrKBCVersion06.15:cvnHP:ct3:cvr:
dmi.product.family: 103C_53307F HP ProDesk
dmi.product.name: HP ProDesk 600 G3 MT
dmi.sys.vendor: HP

Revision history for this message
Rajesh G (rajeshgect) wrote :
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in alsa-driver (Ubuntu):
status: New → Confirmed
Revision history for this message
Thatoo (thatoo) wrote :

I have sound but the microphone isn't working, neither with the separate in/out (two jack0 neither with a headset with mic integrated (single jack).

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