[Strix 15 GL503GE, Realtek ALC295, Black Headphone Out, Left] No sound at all

[Iqbal Rofindi]

sometimes headphone working, but sometimes are not working
if not working, im restart my laptop, sometimes fix this problem, but sometimes are not fix

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.0.0-25.26~18.04.1-generic 5.0.18
Uname: Linux 5.0.0-25-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.7
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: sycloner 11744 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Thu Aug 22 11:42:04 2019
InstallationDate: Installed on 2019-08-14 (7 days ago)
InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: sycloner 11744 F.... pulseaudio
Symptom_Jack: Black Headphone Out, Left
Symptom_Type: No sound at all
Title: [Strix 15 GL503GE, Realtek ALC295, Black Headphone Out, Left] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/19/2019
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: GL503GE.316
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: GL503GE
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrGL503GE.316:bd07/19/2019:svnASUSTeKCOMPUTERINC.:pnStrix15GL503GE:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnGL503GE:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: Strix
dmi.product.name: Strix 15 GL503GE
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.