[HP Spectre x360 Convertible 15-df0xxx, Realtek ALC285, Black Mic, Left] Recording problem

Bug #1837821 reported by Carwyn Collinsworth
18
This bug affects 3 people
Affects Status Importance Assigned to Milestone
alsa-driver (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

Running Ubuntu 18.04.2 LTS. The built in microphone is not displayed and not available to select. The webcam, touchscreen, and speakers all work fine. Plugging in a headset with a microphone does allow audio to be heard through the external microphone.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.18.0-25.26~18.04.1-generic 4.18.20
Uname: Linux 4.18.0-25-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.9-0ubuntu7.7
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: carwyn 2521 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Wed Jul 24 20:57:51 2019
InstallationDate: Installed on 2019-07-22 (3 days ago)
InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210)
PackageArchitecture: all
ProcEnviron:
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaRecordingTest: ALSA recording test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_Jack: Black Mic, Left
Symptom_Type: None of the above
Title: [HP Spectre x360 Convertible 15-df0xxx, Realtek ALC285, Black Mic, Left] Recording problem
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/22/2019
dmi.bios.vendor: AMI
dmi.bios.version: F.29
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 8518
dmi.board.vendor: HP
dmi.board.version: 10.47
dmi.chassis.type: 31
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAMI:bvrF.29:bd04/22/2019:svnHP:pnHPSpectrex360Convertible15-df0xxx:pvr:rvnHP:rn8518:rvr10.47:cvnHP:ct31:cvrChassisVersion:
dmi.product.family: 103C_5335KV HP Spectre
dmi.product.name: HP Spectre x360 Convertible 15-df0xxx
dmi.product.sku: 6JY95UA#ABA
dmi.sys.vendor: HP

Revision history for this message
Carwyn Collinsworth (carwyn987) wrote :
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in alsa-driver (Ubuntu):
status: New → Confirmed
Revision history for this message
Jim (jimthree) wrote :

Looks like the same issue I'm having on Thinkpad X1 Carbon 7th Gen running Ubuntu 19.04.

Debug output here:
http://alsa-project.org/db/?f=5c09dfb7b0fc0ff5ad32c0576893316f5613d3a1

As well as the Mic not being detected, and therefore not available for use in any applications, there is an issue with the master audio volume being either full-on or muted. individual mixer controls still work, but the main volume control does nothing other than mute the audio.

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