[GL703VD, Realtek ALC295, Black Headphone left and right ] No sound at all

Bug #1829568 reported by bcanderson@cableone.net on 2019-05-17
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
alsa-driver (Ubuntu)
Undecided
Unassigned

Bug Description

Built-in speakers work fine. When testing headphones in sound settings, The sound indicator bar in Pulse-Audio moves.

ProblemType: Bug
DistroRelease: Ubuntu 19.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.0.0-15.16-generic 5.0.6
Uname: Linux 5.0.0-15-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.10-0ubuntu27
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: galactic 13345 F.... pulseaudio
 /dev/snd/pcmC0D0p: galactic 13345 F...m pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Fri May 17 12:05:57 2019
InstallationDate: Installed on 2019-05-16 (1 days ago)
InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
PackageArchitecture: all
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: root 8064 F.... pulseaudio
                      galactic 13345 F.... pulseaudio
 /dev/snd/pcmC0D0p: galactic 13345 F...m pulseaudio
Symptom_Jack: Black Headphone Out, Left
Symptom_Type: No sound at all
Title: [GL703VD, Realtek ALC295, Black Headphone Out, Left] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/15/2018
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: GL703VD.308
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: GL703VD
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrGL703VD.308:bd08/15/2018:svnASUSTeKCOMPUTERINC.:pnGL703VD:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnGL703VD:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: ROG
dmi.product.name: GL703VD
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

Hui Wang (hui.wang) wrote :

No obvious errors in the log. Does the headphone work with other kernel versions?

Changed in alsa-driver (Ubuntu):
status: New → Incomplete

In accordance with this: https://docs.slackware.com/howtos:hardware:audio_and_snd-hda-intel#how_to_find_the_right_options

I ran this: sudo echo "options snd-hda-intel model=auto" > /etc/modprobe.d/snd-hda-intel.conf and rebooted.
That resulted in both the speakers and headphones working. But in gnome-control-center the sound test gave no sound on either.

I have a dual boot system with windows 10 and I heard that there may be issues when quitting windows and loading Ubuntu. So I rebooted into windows and then rebooted back into Ubuntu. The speakers still worked, but the headset no longer works. I then rebooted ubuntu again with no change. Speakers work headset doesn't and the gnome-control-center doesn't' make any sound on either.

Correction. The sound through the speakers only lasts for about 10 seconds. When I plug the headset in there still no sound in the headset, but when I unplug the headset the sound through the speakers resumes but then quits after about 10 seconds.

Another reboot from Ubuntu back to Ubuntu and the Headset is still silent, BUT now the speaker sound works. Connecting and disconnecting the headset now has no effect on speaker sound except to mute when the headset is plugged in. I apologize for scattershot troubleshooting.

Hui Wang (hui.wang) wrote :

In theory, adding model=auto (comment #3) doesn't affect your sound driver since even without model=auto, the audio driver doesn't apply any fixup models to your machine.

Please do a test:
cd /sys/module/snd_hda_codec
sudo su
echo 1 > parameters/dump_coef

Then test your speaker, when the speaker can output sound, please run alsa-info.sh and upload the log

After the speaker can't output sound anymore, please run alsa-info.sh again, and upload the log.

Download full text (43.7 KiB)

shut down windos and rebooted Ubuntu.
No Sound

As SU ran echo 1 > parameters/dump_coef

Speaker sound works for about 10 seconds.

The following is the report from alsa-info

!!################################
!!ALSA Information Script v 0.4.64
!!################################

!!Script ran on: Tue May 21 03:41:46 UTC 2019

!!Linux Distribution
!!------------------

Ubuntu 19.04 \n \l DISTRIB_ID=Ubuntu DISTRIB_DESCRIPTION="Ubuntu 19.04" NAME="Ubuntu" ID=ubuntu ID_LIKE=debian PRETTY_NAME="Ubuntu 19.04" HOME_URL="https://www.ubuntu.com/" SUPPORT_URL="https://help.ubuntu.com/" BUG_REPORT_URL="https://bugs.launchpad.net/ubuntu/" PRIVACY_POLICY_URL="https://www.ubuntu.com/legal/terms-and-policies/privacy-policy" UBUNTU_CODENAME=disco

!!DMI Information
!!---------------

Manufacturer: ASUSTeK COMPUTER INC.
Product Name: GL703VD
Product Version: 1.0
Firmware Version: GL703VD.308
Board Vendor: ASUSTeK COMPUTER INC.
Board Name: GL703VD

!!ACPI Device Status Information
!!---------------

/sys/bus/acpi/devices/ACPI0003:00/status 15
/sys/bus/acpi/devices/ACPI000C:00/status 15
/sys/bus/acpi/devices/ATK4002:00/status 15
/sys/bus/acpi/devices/ELAN1200:00/status 15
/sys/bus/acpi/devices/INT33A1:00/status 15
/sys/bus/acpi/devices/INT33D0:00/status 15
/sys/bus/acpi/devices/INT340E:00/status 15
/sys/bus/acpi/devices/INT345D:00/status 15
/sys/bus/acpi/devices/INT3F0D:00/status 15
/sys/bus/acpi/devices/LNXPOWER:00/status 1
/sys/bus/acpi/devices/LNXPOWER:01/status 1
/sys/bus/acpi/devices/LNXPOWER:02/status 1
/sys/bus/acpi/devices/LNXPOWER:03/status 1
/sys/bus/acpi/devices/LNXPOWER:04/status 1
/sys/bus/acpi/devices/LNXPOWER:05/status 1
/sys/bus/acpi/devices/LNXPOWER:06/status 1
/sys/bus/acpi/devices/LNXPOWER:07/status 1
/sys/bus/acpi/devices/LNXPOWER:08/status 1
/sys/bus/acpi/devices/LNXPOWER:09/status 1
/sys/bus/acpi/devices/LNXPOWER:0a/status 1
/sys/bus/acpi/devices/LNXPOWER:0b/status 1
/sys/bus/acpi/devices/LNXPOWER:0c/status 1
/sys/bus/acpi/devices/LNXPOWER:0d/status 1
/sys/bus/acpi/devices/LNXPOWER:0e/status 1
/sys/bus/acpi/devices/LNXPOWER:0f/status 1
/sys/bus/acpi/devices/LNXPOWER:10/status 1
/sys/bus/acpi/devices/LNXPOWER:11/status 1
/sys/bus/acpi/devices/LNXPOWER:12/status 1
/sys/bus/acpi/devices/LNXPOWER:13/status 1
/sys/bus/acpi/devices/LNXPOWER:14/status 1
/sys/bus/acpi/devices/LNXPOWER:15/status 1
/sys/bus/acpi/devices/LNXPOWER:16/status 1
/sys/bus/acpi/devices/MSFT0101:00/status 15
/sys/bus/acpi/devices/PNP0103:00/status 15
/sys/bus/acpi/devices/PNP0C02:01/status 15
/sys/bus/acpi/devices/PNP0C02:03/status 3
/sys/bus/acpi/devices/PNP0C02:05/status 3
/sys/bus/acpi/devices/PNP0C02:06/status 15
/sys/bus/acpi/devices/PNP0C04:00/status 31
/sys/bus/acpi/devices/PNP0C09:01/status 15
/sys/bus/acpi/devices/PNP0C0A:00/status 31
/sys/bus/acpi/devices/PNP0C0C:00/status 15
/sys/bus/acpi/devices/PNP0C0E:00/status 11
/sys/bus/acpi/devices/PNP0C0F:00/status 9
/sys/bus/acpi/devices/PNP0C0F:01/status 9
/sys/bus/acpi/devices/PNP0C0F:02/status 9
/sys/bus/acpi/devices/PNP0C0F:03/status 9
/sys/bus/acpi/devices/PNP0C0F:04/status 9
/sys/bus/acpi/de...

Download full text (43.6 KiB)

After the sound quit I ran Alsa-info and got the following:

!!################################
!!ALSA Information Script v 0.4.64
!!################################

!!Script ran on: Tue May 21 03:48:17 UTC 2019

!!Linux Distribution
!!------------------

Ubuntu 19.04 \n \l DISTRIB_ID=Ubuntu DISTRIB_DESCRIPTION="Ubuntu 19.04" NAME="Ubuntu" ID=ubuntu ID_LIKE=debian PRETTY_NAME="Ubuntu 19.04" HOME_URL="https://www.ubuntu.com/" SUPPORT_URL="https://help.ubuntu.com/" BUG_REPORT_URL="https://bugs.launchpad.net/ubuntu/" PRIVACY_POLICY_URL="https://www.ubuntu.com/legal/terms-and-policies/privacy-policy" UBUNTU_CODENAME=disco

!!DMI Information
!!---------------

Manufacturer: ASUSTeK COMPUTER INC.
Product Name: GL703VD
Product Version: 1.0
Firmware Version: GL703VD.308
Board Vendor: ASUSTeK COMPUTER INC.
Board Name: GL703VD

!!ACPI Device Status Information
!!---------------

/sys/bus/acpi/devices/ACPI0003:00/status 15
/sys/bus/acpi/devices/ACPI000C:00/status 15
/sys/bus/acpi/devices/ATK4002:00/status 15
/sys/bus/acpi/devices/ELAN1200:00/status 15
/sys/bus/acpi/devices/INT33A1:00/status 15
/sys/bus/acpi/devices/INT33D0:00/status 15
/sys/bus/acpi/devices/INT340E:00/status 15
/sys/bus/acpi/devices/INT345D:00/status 15
/sys/bus/acpi/devices/INT3F0D:00/status 15
/sys/bus/acpi/devices/LNXPOWER:00/status 1
/sys/bus/acpi/devices/LNXPOWER:01/status 1
/sys/bus/acpi/devices/LNXPOWER:02/status 1
/sys/bus/acpi/devices/LNXPOWER:03/status 1
/sys/bus/acpi/devices/LNXPOWER:04/status 1
/sys/bus/acpi/devices/LNXPOWER:05/status 1
/sys/bus/acpi/devices/LNXPOWER:06/status 1
/sys/bus/acpi/devices/LNXPOWER:07/status 1
/sys/bus/acpi/devices/LNXPOWER:08/status 1
/sys/bus/acpi/devices/LNXPOWER:09/status 1
/sys/bus/acpi/devices/LNXPOWER:0a/status 1
/sys/bus/acpi/devices/LNXPOWER:0b/status 1
/sys/bus/acpi/devices/LNXPOWER:0c/status 1
/sys/bus/acpi/devices/LNXPOWER:0d/status 1
/sys/bus/acpi/devices/LNXPOWER:0e/status 1
/sys/bus/acpi/devices/LNXPOWER:0f/status 1
/sys/bus/acpi/devices/LNXPOWER:10/status 1
/sys/bus/acpi/devices/LNXPOWER:11/status 1
/sys/bus/acpi/devices/LNXPOWER:12/status 1
/sys/bus/acpi/devices/LNXPOWER:13/status 1
/sys/bus/acpi/devices/LNXPOWER:14/status 1
/sys/bus/acpi/devices/LNXPOWER:15/status 1
/sys/bus/acpi/devices/LNXPOWER:16/status 1
/sys/bus/acpi/devices/MSFT0101:00/status 15
/sys/bus/acpi/devices/PNP0103:00/status 15
/sys/bus/acpi/devices/PNP0C02:01/status 15
/sys/bus/acpi/devices/PNP0C02:03/status 3
/sys/bus/acpi/devices/PNP0C02:05/status 3
/sys/bus/acpi/devices/PNP0C02:06/status 15
/sys/bus/acpi/devices/PNP0C04:00/status 31
/sys/bus/acpi/devices/PNP0C09:01/status 15
/sys/bus/acpi/devices/PNP0C0A:00/status 31
/sys/bus/acpi/devices/PNP0C0C:00/status 15
/sys/bus/acpi/devices/PNP0C0E:00/status 11
/sys/bus/acpi/devices/PNP0C0F:00/status 9
/sys/bus/acpi/devices/PNP0C0F:01/status 9
/sys/bus/acpi/devices/PNP0C0F:02/status 9
/sys/bus/acpi/devices/PNP0C0F:03/status 9
/sys/bus/acpi/devices/PNP0C0F:04/status 9
/sys/bus/acpi/devices/PNP0C0F:05/status 9
/sys/bus/acpi/devices/PNP0C0F:06/status 9
/sys/bus/acpi/devices/PNP0C0F:07/status 9...

Hui Wang (hui.wang) wrote :

edit /etc/modprobe.d/alsa-base.conf and add "options snd-hda-intel power_save=0" in this file

reboot

Does the speaker work normally? That means it will not stop working after 10s.

Download full text (41.2 KiB)

added options snd-hda-intel power_save=0 to /etc/modprobe.d/alsa-base.conf, rebooted and now there is no sound.

!!################################
!!ALSA Information Script v 0.4.64
!!################################

!!Script ran on: Tue May 21 14:35:29 UTC 2019

!!Linux Distribution
!!------------------

Ubuntu 19.04 \n \l DISTRIB_ID=Ubuntu DISTRIB_DESCRIPTION="Ubuntu 19.04" NAME="Ubuntu" ID=ubuntu ID_LIKE=debian PRETTY_NAME="Ubuntu 19.04" HOME_URL="https://www.ubuntu.com/" SUPPORT_URL="https://help.ubuntu.com/" BUG_REPORT_URL="https://bugs.launchpad.net/ubuntu/" PRIVACY_POLICY_URL="https://www.ubuntu.com/legal/terms-and-policies/privacy-policy" UBUNTU_CODENAME=disco

!!DMI Information
!!---------------

Manufacturer: ASUSTeK COMPUTER INC.
Product Name: GL703VD
Product Version: 1.0
Firmware Version: GL703VD.308
Board Vendor: ASUSTeK COMPUTER INC.
Board Name: GL703VD

!!ACPI Device Status Information
!!---------------

/sys/bus/acpi/devices/ACPI0003:00/status 15
/sys/bus/acpi/devices/ACPI000C:00/status 15
/sys/bus/acpi/devices/ATK4002:00/status 15
/sys/bus/acpi/devices/ELAN1200:00/status 15
/sys/bus/acpi/devices/INT33A1:00/status 15
/sys/bus/acpi/devices/INT33D0:00/status 15
/sys/bus/acpi/devices/INT340E:00/status 15
/sys/bus/acpi/devices/INT345D:00/status 15
/sys/bus/acpi/devices/INT3F0D:00/status 15
/sys/bus/acpi/devices/LNXPOWER:00/status 1
/sys/bus/acpi/devices/LNXPOWER:01/status 1
/sys/bus/acpi/devices/LNXPOWER:02/status 1
/sys/bus/acpi/devices/LNXPOWER:03/status 1
/sys/bus/acpi/devices/LNXPOWER:04/status 1
/sys/bus/acpi/devices/LNXPOWER:05/status 1
/sys/bus/acpi/devices/LNXPOWER:06/status 1
/sys/bus/acpi/devices/LNXPOWER:07/status 1
/sys/bus/acpi/devices/LNXPOWER:08/status 1
/sys/bus/acpi/devices/LNXPOWER:09/status 1
/sys/bus/acpi/devices/LNXPOWER:0a/status 1
/sys/bus/acpi/devices/LNXPOWER:0b/status 1
/sys/bus/acpi/devices/LNXPOWER:0c/status 1
/sys/bus/acpi/devices/LNXPOWER:0d/status 1
/sys/bus/acpi/devices/LNXPOWER:0e/status 1
/sys/bus/acpi/devices/LNXPOWER:0f/status 1
/sys/bus/acpi/devices/LNXPOWER:10/status 1
/sys/bus/acpi/devices/LNXPOWER:11/status 1
/sys/bus/acpi/devices/LNXPOWER:12/status 1
/sys/bus/acpi/devices/LNXPOWER:13/status 1
/sys/bus/acpi/devices/LNXPOWER:14/status 1
/sys/bus/acpi/devices/LNXPOWER:15/status 1
/sys/bus/acpi/devices/LNXPOWER:16/status 1
/sys/bus/acpi/devices/MSFT0101:00/status 15
/sys/bus/acpi/devices/PNP0103:00/status 15
/sys/bus/acpi/devices/PNP0C02:01/status 15
/sys/bus/acpi/devices/PNP0C02:03/status 3
/sys/bus/acpi/devices/PNP0C02:05/status 3
/sys/bus/acpi/devices/PNP0C02:06/status 15
/sys/bus/acpi/devices/PNP0C04:00/status 31
/sys/bus/acpi/devices/PNP0C09:01/status 15
/sys/bus/acpi/devices/PNP0C0A:00/status 31
/sys/bus/acpi/devices/PNP0C0C:00/status 15
/sys/bus/acpi/devices/PNP0C0E:00/status 11
/sys/bus/acpi/devices/PNP0C0F:00/status 9
/sys/bus/acpi/devices/PNP0C0F:01/status 9
/sys/bus/acpi/devices/PNP0C0F:02/status 9
/sys/bus/acpi/devices/PNP0C0F:03/status 9
/sys/bus/acpi/devices/PNP0C0F:04/status 9
/sys/bus/acpi/devices/PNP0C0F:05/status 9
/sys/bus/acpi/devices/PNP0C0F:06/st...

deleted snd-hda-intel.conf which contained "options snd-hda-intel model=auto" rebooted and rebooted and there is no sound

Hui Wang (hui.wang) wrote :

So for speaker:

If we don't add "model=auto" or "power_save=0", the speaker works fine? or only works for 10s?

If adding "model=auto", the speaker only works for 10s?

If adding "power_save=0", the speaker doesn't work?

Download full text (3.5 KiB)

I didn't care for the way that I did troubleshooting nor the way I reported what I did, so I did the following:

No Sound in speaker and headphones
commented out "options snd-hda-intel power_save=0" from alsa-base.conf

Here is the contents of alsa-base.conf:

# autoloader aliases
install sound-slot-0 /sbin/modprobe snd-card-0
install sound-slot-1 /sbin/modprobe snd-card-1
install sound-slot-2 /sbin/modprobe snd-card-2
install sound-slot-3 /sbin/modprobe snd-card-3
install sound-slot-4 /sbin/modprobe snd-card-4
install sound-slot-5 /sbin/modprobe snd-card-5
install sound-slot-6 /sbin/modprobe snd-card-6
install sound-slot-7 /sbin/modprobe snd-card-7

# Cause optional modules to be loaded above generic modules
install snd /sbin/modprobe --ignore-install snd $CMDLINE_OPTS && { /sbin/modprobe --quiet --use-blacklist snd-ioctl32 ; /sbin/modprobe --quiet --use-blacklist snd-seq ; }
#
# Workaround at bug #499695 (reverted in Ubuntu see LP #319505)
install snd-pcm /sbin/modprobe --ignore-install snd-pcm $CMDLINE_OPTS && { /sbin/modprobe --quiet --use-blacklist snd-pcm-oss ; : ; }
install snd-mixer /sbin/modprobe --ignore-install snd-mixer $CMDLINE_OPTS && { /sbin/modprobe --quiet --use-blacklist snd-mixer-oss ; : ; }
install snd-seq /sbin/modprobe --ignore-install snd-seq $CMDLINE_OPTS && { /sbin/modprobe --quiet --use-blacklist snd-seq-midi ; /sbin/modprobe --quiet --use-blacklist snd-seq-oss ; : ; }
#
install snd-rawmidi /sbin/modprobe --ignore-install snd-rawmidi $CMDLINE_OPTS && { /sbin/modprobe --quiet --use-blacklist snd-seq-midi ; : ; }
# Cause optional modules to be loaded above sound card driver modules
install snd-emu10k1 /sbin/modprobe --ignore-install snd-emu10k1 $CMDLINE_OPTS && { /sbin/modprobe --quiet --use-blacklist snd-emu10k1-synth ; }
install snd-via82xx /sbin/modprobe --ignore-install snd-via82xx $CMDLINE_OPTS && { /sbin/modprobe --quiet --use-blacklist snd-seq ; }

# Load saa7134-alsa instead of saa7134 (which gets dragged in by it anyway)
install saa7134 /sbin/modprobe --ignore-install saa7134 $CMDLINE_OPTS && { /sbin/modprobe --quiet --use-blacklist saa7134-alsa ; : ; }
# Prevent abnormal drivers from grabbing index 0
options bt87x index=-2
options cx88_alsa index=-2
options saa7134-alsa index=-2
options snd-atiixp-modem index=-2
options snd-intel8x0m index=-2
options snd-via82xx-modem index=-2
options snd-usb-audio index=-2
options snd-usb-caiaq index=-2
options snd-usb-ua101 index=-2
options snd-usb-us122l index=-2
options snd-usb-usx2y index=-2
# Ubuntu #62691, enable MPU for snd-cmipci
options snd-cmipci mpu_port=0x330 fm_port=0x388
# Keep snd-pcsp from being loaded as first soundcard
options snd-pcsp index=-2
# Keep snd-usb-audio from beeing loaded as first soundcard
options snd-usb-audio index=-2
#options snd-hda-intel power_save=0

rebooted and sound came on for a few seconds.
uncommented options snd-hda-intel power_save=0

rebooted no sound
commented out snd-hda-intel power_save=0
added options snd-hda-intel model=auto

rebooted no sound
commented out options snd-hda-intel model=auto
added options snd-hda-intel model=alc295

rebooted a garbled sound lasting a second or so
commented out options snd-hda-intel model=alc29...

Read more...

Rebooted into windows 10, verified that I had sound then rebooted back to Ubuntu
NO SOUND

Rebooted ubuntu again and got sound from the speakers but no sound from the headphones.

Hui Wang (hui.wang) wrote :

Too complicated. I have no idea for your problem.

Probably you could file a bug against the upstream linux kernel, let the audio maintainer and community to help.

Just like this one:
https://bugzilla.kernel.org/show_bug.cgi?id=201251

I really appreciate your help. Thank You

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