[HDA-Intel - HDA Intel PCH, playback] No sound at all

Bug #1829540 reported by Luciana on 2019-05-17

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6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
alsa-driver (Ubuntu)
Undecided
Unassigned

Bug Description

After computer returns from being locked, after I type my password, the option of where to hear the sounds from the computer appears, selecting speaker, still I can not hear any sound from the computer!!!!!!

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.15.0-50.54~16.04.1-generic 4.15.18
Uname: Linux 4.15.0-50-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.18
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/pcmC0D0p: luciana 2245 F...m pulseaudio
 /dev/snd/controlC0: luciana 2245 F.... pulseaudio
CurrentDesktop: Unity
Date: Fri May 17 17:07:11 2019
DistributionChannelDescriptor:
 # This is a distribution channel descriptor
 # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
 canonical-oem-somerville-xenial-amd64-osp1-20171027-1
InstallationDate: Installed on 2019-02-15 (91 days ago)
InstallationMedia: Ubuntu 16.04 "Xenial" - Build amd64 LIVE Binary 20171027-10:57
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/pcmC0D0p: luciana 2245 F...m pulseaudio
 /dev/snd/controlC0: luciana 2245 F.... pulseaudio
Symptom_Type: No sound at all
Title: [HDA-Intel - HDA Intel PCH, playback] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/23/2018
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.4.0
dmi.board.name: 0C77WG
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: Not Specified
dmi.modalias: dmi:bvnDellInc.:bvr1.4.0:bd07/23/2018:svnDellInc.:pnInspiron15-3573:pvr1.4.0:rvnDellInc.:rn0C77WG:rvrA00:cvnDellInc.:ct10:cvrNotSpecified:
dmi.product.family: Inspiron
dmi.product.name: Inspiron 15-3573
dmi.product.version: 1.4.0
dmi.sys.vendor: Dell Inc.

Luciana (luciana0791) wrote :
Hui Wang (hui.wang) wrote :

Please edit /etc/modproble.d/alsa-base.conf

add a new line in this file: options snd-hda-intel probe_mask=0x1

reboot

Then suspend your machine and resume, could you still see the similar problem?

Changed in alsa-driver (Ubuntu):
status: New → Incomplete

The path does not exist.

Trimis din Yahoo Mail pe Android

  Pe sâm., mai 18, 2019 la 6:10, Hui Wang<email address hidden> a scris: Please edit /etc/modproble.d/alsa-base.conf

add a new line in this file: options snd-hda-intel probe_mask=0x1

reboot

Then suspend your machine and resume, could you still see the similar
problem?

--
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/1829540

Title:
  [HDA-Intel - HDA Intel PCH, playback] No sound at all

Status in alsa-driver package in Ubuntu:
  New

Bug description:
  After computer returns from being locked, after I type my password,
  the option of where to hear the sounds from the computer appears,
  selecting speaker, still I can not hear any sound from the
  computer!!!!!!

  ProblemType: Bug
  DistroRelease: Ubuntu 16.04
  Package: alsa-base 1.0.25+dfsg-0ubuntu5
  ProcVersionSignature: Ubuntu 4.15.0-50.54~16.04.1-generic 4.15.18
  Uname: Linux 4.15.0-50-generic x86_64
  ApportVersion: 2.20.1-0ubuntu2.18
  Architecture: amd64
  AudioDevicesInUse:
  USER        PID ACCESS COMMAND
  /dev/snd/pcmC0D0p:  luciana    2245 F...m pulseaudio
  /dev/snd/controlC0:  luciana    2245 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Fri May 17 17:07:11 2019
  DistributionChannelDescriptor:
  # This is a distribution channel descriptor
  # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
  canonical-oem-somerville-xenial-amd64-osp1-20171027-1
  InstallationDate: Installed on 2019-02-15 (91 days ago)
  InstallationMedia: Ubuntu 16.04 "Xenial" - Build amd64 LIVE Binary 20171027-10:57
  PackageArchitecture: all
  SourcePackage: alsa-driver
  Symptom: audio
  Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
  Symptom_Card: Built-in Audio - HDA Intel PCH
  Symptom_DevicesInUse:
  USER        PID ACCESS COMMAND
  /dev/snd/pcmC0D0p:  luciana    2245 F...m pulseaudio
  /dev/snd/controlC0:  luciana    2245 F.... pulseaudio
  Symptom_Type: No sound at all
  Title: [HDA-Intel - HDA Intel PCH, playback] No sound at all
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 07/23/2018
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: 1.4.0
  dmi.board.name: 0C77WG
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A00
  dmi.chassis.type: 10
  dmi.chassis.vendor: Dell Inc.
  dmi.chassis.version: Not Specified
  dmi.modalias: dmi:bvnDellInc.:bvr1.4.0:bd07/23/2018:svnDellInc.:pnInspiron15-3573:pvr1.4.0:rvnDellInc.:rn0C77WG:rvrA00:cvnDellInc.:ct10:cvrNotSpecified:
  dmi.product.family: Inspiron
  dmi.product.name: Inspiron 15-3573
  dmi.product.version: 1.4.0
  dmi.sys.vendor: Dell Inc.

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1829540/+subscriptions

Hui Wang (hui.wang) wrote :

Sorry, it is /etc/modprobe.d/alsa-base.conf rather than /etc/modproble.d/alsa-base.conf

 There is no such file!!!

    On Wednesday, May 22, 2019, 4:00:53 AM GMT+3, Hui Wang <email address hidden> wrote:

 Sorry, it is /etc/modprobe.d/alsa-base.conf rather than /etc/modproble.d
/alsa-base.conf

--
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/1829540

Title:
  [HDA-Intel - HDA Intel PCH, playback] No sound at all

Status in alsa-driver package in Ubuntu:
  Incomplete

Bug description:
  After computer returns from being locked, after I type my password,
  the option of where to hear the sounds from the computer appears,
  selecting speaker, still I can not hear any sound from the
  computer!!!!!!

  ProblemType: Bug
  DistroRelease: Ubuntu 16.04
  Package: alsa-base 1.0.25+dfsg-0ubuntu5
  ProcVersionSignature: Ubuntu 4.15.0-50.54~16.04.1-generic 4.15.18
  Uname: Linux 4.15.0-50-generic x86_64
  ApportVersion: 2.20.1-0ubuntu2.18
  Architecture: amd64
  AudioDevicesInUse:
  USER        PID ACCESS COMMAND
  /dev/snd/pcmC0D0p:  luciana    2245 F...m pulseaudio
  /dev/snd/controlC0:  luciana    2245 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Fri May 17 17:07:11 2019
  DistributionChannelDescriptor:
  # This is a distribution channel descriptor
  # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
  canonical-oem-somerville-xenial-amd64-osp1-20171027-1
  InstallationDate: Installed on 2019-02-15 (91 days ago)
  InstallationMedia: Ubuntu 16.04 "Xenial" - Build amd64 LIVE Binary 20171027-10:57
  PackageArchitecture: all
  SourcePackage: alsa-driver
  Symptom: audio
  Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
  Symptom_Card: Built-in Audio - HDA Intel PCH
  Symptom_DevicesInUse:
  USER        PID ACCESS COMMAND
  /dev/snd/pcmC0D0p:  luciana    2245 F...m pulseaudio
  /dev/snd/controlC0:  luciana    2245 F.... pulseaudio
  Symptom_Type: No sound at all
  Title: [HDA-Intel - HDA Intel PCH, playback] No sound at all
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 07/23/2018
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: 1.4.0
  dmi.board.name: 0C77WG
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A00
  dmi.chassis.type: 10
  dmi.chassis.vendor: Dell Inc.
  dmi.chassis.version: Not Specified
  dmi.modalias: dmi:bvnDellInc.:bvr1.4.0:bd07/23/2018:svnDellInc.:pnInspiron15-3573:pvr1.4.0:rvnDellInc.:rn0C77WG:rvrA00:cvnDellInc.:ct10:cvrNotSpecified:
  dmi.product.family: Inspiron
  dmi.product.name: Inspiron 15-3573
  dmi.product.version: 1.4.0
  dmi.sys.vendor: Dell Inc.

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1829540/+subscriptions

Luciana (luciana0791) wrote :

 Found it! Thanks! And sorry for the earlier mail.

    On Wednesday, May 22, 2019, 4:00:53 AM GMT+3, Hui Wang <email address hidden> wrote:

 Sorry, it is /etc/modprobe.d/alsa-base.conf rather than /etc/modproble.d
/alsa-base.conf

--
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/1829540

Title:
  [HDA-Intel - HDA Intel PCH, playback] No sound at all

Status in alsa-driver package in Ubuntu:
  Incomplete

Bug description:
  After computer returns from being locked, after I type my password,
  the option of where to hear the sounds from the computer appears,
  selecting speaker, still I can not hear any sound from the
  computer!!!!!!

  ProblemType: Bug
  DistroRelease: Ubuntu 16.04
  Package: alsa-base 1.0.25+dfsg-0ubuntu5
  ProcVersionSignature: Ubuntu 4.15.0-50.54~16.04.1-generic 4.15.18
  Uname: Linux 4.15.0-50-generic x86_64
  ApportVersion: 2.20.1-0ubuntu2.18
  Architecture: amd64
  AudioDevicesInUse:
  USER        PID ACCESS COMMAND
  /dev/snd/pcmC0D0p:  luciana    2245 F...m pulseaudio
  /dev/snd/controlC0:  luciana    2245 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Fri May 17 17:07:11 2019
  DistributionChannelDescriptor:
  # This is a distribution channel descriptor
  # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
  canonical-oem-somerville-xenial-amd64-osp1-20171027-1
  InstallationDate: Installed on 2019-02-15 (91 days ago)
  InstallationMedia: Ubuntu 16.04 "Xenial" - Build amd64 LIVE Binary 20171027-10:57
  PackageArchitecture: all
  SourcePackage: alsa-driver
  Symptom: audio
  Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
  Symptom_Card: Built-in Audio - HDA Intel PCH
  Symptom_DevicesInUse:
  USER        PID ACCESS COMMAND
  /dev/snd/pcmC0D0p:  luciana    2245 F...m pulseaudio
  /dev/snd/controlC0:  luciana    2245 F.... pulseaudio
  Symptom_Type: No sound at all
  Title: [HDA-Intel - HDA Intel PCH, playback] No sound at all
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 07/23/2018
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: 1.4.0
  dmi.board.name: 0C77WG
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A00
  dmi.chassis.type: 10
  dmi.chassis.vendor: Dell Inc.
  dmi.chassis.version: Not Specified
  dmi.modalias: dmi:bvnDellInc.:bvr1.4.0:bd07/23/2018:svnDellInc.:pnInspiron15-3573:pvr1.4.0:rvnDellInc.:rn0C77WG:rvrA00:cvnDellInc.:ct10:cvrNotSpecified:
  dmi.product.family: Inspiron
  dmi.product.name: Inspiron 15-3573
  dmi.product.version: 1.4.0
  dmi.sys.vendor: Dell Inc.

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1829540/+subscriptions

Luciana (luciana0791) wrote :

 Still nada...Any other ideas?

    On Wednesday, May 22, 2019, 4:00:53 AM GMT+3, Hui Wang <email address hidden> wrote:

 Sorry, it is /etc/modprobe.d/alsa-base.conf rather than /etc/modproble.d
/alsa-base.conf

--
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/1829540

Title:
  [HDA-Intel - HDA Intel PCH, playback] No sound at all

Status in alsa-driver package in Ubuntu:
  Incomplete

Bug description:
  After computer returns from being locked, after I type my password,
  the option of where to hear the sounds from the computer appears,
  selecting speaker, still I can not hear any sound from the
  computer!!!!!!

  ProblemType: Bug
  DistroRelease: Ubuntu 16.04
  Package: alsa-base 1.0.25+dfsg-0ubuntu5
  ProcVersionSignature: Ubuntu 4.15.0-50.54~16.04.1-generic 4.15.18
  Uname: Linux 4.15.0-50-generic x86_64
  ApportVersion: 2.20.1-0ubuntu2.18
  Architecture: amd64
  AudioDevicesInUse:
  USER        PID ACCESS COMMAND
  /dev/snd/pcmC0D0p:  luciana    2245 F...m pulseaudio
  /dev/snd/controlC0:  luciana    2245 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Fri May 17 17:07:11 2019
  DistributionChannelDescriptor:
  # This is a distribution channel descriptor
  # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
  canonical-oem-somerville-xenial-amd64-osp1-20171027-1
  InstallationDate: Installed on 2019-02-15 (91 days ago)
  InstallationMedia: Ubuntu 16.04 "Xenial" - Build amd64 LIVE Binary 20171027-10:57
  PackageArchitecture: all
  SourcePackage: alsa-driver
  Symptom: audio
  Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
  Symptom_Card: Built-in Audio - HDA Intel PCH
  Symptom_DevicesInUse:
  USER        PID ACCESS COMMAND
  /dev/snd/pcmC0D0p:  luciana    2245 F...m pulseaudio
  /dev/snd/controlC0:  luciana    2245 F.... pulseaudio
  Symptom_Type: No sound at all
  Title: [HDA-Intel - HDA Intel PCH, playback] No sound at all
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 07/23/2018
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: 1.4.0
  dmi.board.name: 0C77WG
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A00
  dmi.chassis.type: 10
  dmi.chassis.vendor: Dell Inc.
  dmi.chassis.version: Not Specified
  dmi.modalias: dmi:bvnDellInc.:bvr1.4.0:bd07/23/2018:svnDellInc.:pnInspiron15-3573:pvr1.4.0:rvnDellInc.:rn0C77WG:rvrA00:cvnDellInc.:ct10:cvrNotSpecified:
  dmi.product.family: Inspiron
  dmi.product.name: Inspiron 15-3573
  dmi.product.version: 1.4.0
  dmi.sys.vendor: Dell Inc.

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1829540/+subscriptions

Hui Wang (hui.wang) wrote :

after the comment#4, reboot, then if you still can reproduce the issue, please upload the dmesg and alsa-info.txt generated by running "alsa-info.sh"

thx.

Luciana (luciana0791) wrote :

 Hi,
This problem is still ongoing...The comment you told me to put on that path is not a viable solution since the document can not be changed with the modifications I bring. Please figure something else. It is more than annoying, literally every time my computer becomes inactive this happens.
    On Monday, May 20, 2019, 5:40:45 AM GMT+3, Daniel van Vugt <email address hidden> wrote:

 ** Changed in: alsa-driver (Ubuntu)
      Status: New => Incomplete

--
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/1829540

Title:
  [HDA-Intel - HDA Intel PCH, playback] No sound at all

Status in alsa-driver package in Ubuntu:
  Incomplete

Bug description:
  After computer returns from being locked, after I type my password,
  the option of where to hear the sounds from the computer appears,
  selecting speaker, still I can not hear any sound from the
  computer!!!!!!

  ProblemType: Bug
  DistroRelease: Ubuntu 16.04
  Package: alsa-base 1.0.25+dfsg-0ubuntu5
  ProcVersionSignature: Ubuntu 4.15.0-50.54~16.04.1-generic 4.15.18
  Uname: Linux 4.15.0-50-generic x86_64
  ApportVersion: 2.20.1-0ubuntu2.18
  Architecture: amd64
  AudioDevicesInUse:
  USER        PID ACCESS COMMAND
  /dev/snd/pcmC0D0p:  luciana    2245 F...m pulseaudio
  /dev/snd/controlC0:  luciana    2245 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Fri May 17 17:07:11 2019
  DistributionChannelDescriptor:
  # This is a distribution channel descriptor
  # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
  canonical-oem-somerville-xenial-amd64-osp1-20171027-1
  InstallationDate: Installed on 2019-02-15 (91 days ago)
  InstallationMedia: Ubuntu 16.04 "Xenial" - Build amd64 LIVE Binary 20171027-10:57
  PackageArchitecture: all
  SourcePackage: alsa-driver
  Symptom: audio
  Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
  Symptom_Card: Built-in Audio - HDA Intel PCH
  Symptom_DevicesInUse:
  USER        PID ACCESS COMMAND
  /dev/snd/pcmC0D0p:  luciana    2245 F...m pulseaudio
  /dev/snd/controlC0:  luciana    2245 F.... pulseaudio
  Symptom_Type: No sound at all
  Title: [HDA-Intel - HDA Intel PCH, playback] No sound at all
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 07/23/2018
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: 1.4.0
  dmi.board.name: 0C77WG
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A00
  dmi.chassis.type: 10
  dmi.chassis.vendor: Dell Inc.
  dmi.chassis.version: Not Specified
  dmi.modalias: dmi:bvnDellInc.:bvr1.4.0:bd07/23/2018:svnDellInc.:pnInspiron15-3573:pvr1.4.0:rvnDellInc.:rn0C77WG:rvrA00:cvnDellInc.:ct10:cvrNotSpecified:
  dmi.product.family: Inspiron
  dmi.product.name: Inspiron 15-3573
  dmi.product.version: 1.4.0
  dmi.sys.vendor: Dell Inc.

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1829540/+subscriptions

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