[ASUS X555YI] Speaker "Front right" do not have sound

Bug #1827691 reported by widon1104
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
alsa-driver (Ubuntu)
Won't Fix
Undecided
Unassigned
linux (Ubuntu)
Won't Fix
Undecided
Unassigned

Bug Description

My system is Ubuntu19.04
I use gnome-control-center Sound->Output: Output device(Choose speaker)-> Test
Front left have sound but front right have not sound
---
ProblemType: Bug
ApportVersion: 2.20.10-0ubuntu27
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: widon 7881 F.... pulseaudio
 /dev/snd/pcmC1D0p: widon 7881 F...m pulseaudio
 /dev/snd/controlC0: widon 7881 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 19.04
InstallationDate: Installed on 2019-05-01 (2 days ago)
InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
Package: pulseaudio 1:12.2-2ubuntu3
PackageArchitecture: amd64
ProcVersionSignature: Ubuntu 5.0.0-13.14-generic 5.0.6
Tags: disco
Uname: Linux 5.0.0-13-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 11/13/2015
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X555YI.510
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: X555YI
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: ATN12345678901234567
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX555YI.510:bd11/13/2015:svnASUSTeKCOMPUTERINC.:pnX555YI:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX555YI:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: X
dmi.product.name: X555YI
dmi.product.sku: ASUS-NotebookSKU
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

Revision history for this message
widon1104 (widon1104) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected disco
description: updated
Revision history for this message
widon1104 (widon1104) wrote : CurrentDmesg.txt

apport information

Revision history for this message
widon1104 (widon1104) wrote : Dependencies.txt

apport information

Revision history for this message
widon1104 (widon1104) wrote : ProcCpuinfoMinimal.txt

apport information

Revision history for this message
widon1104 (widon1104) wrote : ProcEnviron.txt

apport information

Revision history for this message
widon1104 (widon1104) wrote : PulseList.txt

apport information

Revision history for this message
Daniel van Vugt (vanvugt) wrote : Re: Speaker "Front right" do not have sound

Please try a different speaker cable/connector. Only getting sound in one channel is a very common problem with bad connections.

Changed in pulseaudio (Ubuntu):
status: New → Incomplete
summary: - Speaker "Front right" do not have sound
+ [ASUS X555YI] Speaker "Front right" do not have sound
Revision history for this message
widon1104 (widon1104) wrote :

I test the Notebook speaker not headphone, do you mean I should unpack my notebook then change the line, It's too trouble.

Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Ah, sorry. Ignore comment #7 then.

Changed in pulseaudio (Ubuntu):
status: Incomplete → New
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

From what I have seen in other bug reports, speaker/output routing is usually an issue in the kernel or can be worked around in alsa config files. So I am going to untask pulseaudio here.

affects: pulseaudio (Ubuntu) → linux (Ubuntu)
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1827691

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Thank you for reporting this bug to Ubuntu.
Ubuntu 19.04 (disco) reached end-of-life on January 23, 2020.

See this document for currently supported Ubuntu releases:
https://wiki.ubuntu.com/Releases

We appreciate that this bug may be old and you might not be interested in discussing it any more. But if you are then please upgrade to the latest Ubuntu version and re-test. If you then find the bug is still present in the newer Ubuntu version, please add a comment here telling us which new version it is in and change the bug status to Confirmed.

Changed in linux (Ubuntu):
status: Incomplete → Won't Fix
Changed in alsa-driver (Ubuntu):
status: New → Won't Fix
To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.