[X555LJ, Realtek ALC3236, Black Headphone Out, Right] Sound is distorted

[Devin Wick]

I can hear songs okay with my speaker in laptop, but when i connect headphone in to 3.5mm jack in laptop I hear songs with crackling sound. I'm dual booting with windows. My headphones works fine in windows 10

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.18.0-17.18~18.04.1-generic 4.18.20
Uname: Linux 4.18.0-17-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.6
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: devin 1493 F.... pulseaudio
 /dev/snd/controlC1: devin 1493 F.... pulseaudio
 /dev/snd/pcmC1D0c: devin 1493 F...m pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Sun Apr 21 23:45:51 2019
InstallationDate: Installed on 2019-04-21 (0 days ago)
InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210)
PackageArchitecture: all
ProcEnviron:
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH successful
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_Jack: Black Headphone Out, Right
Symptom_PulsePlaybackTest: PulseAudio playback test successful
Symptom_Type: Digital clip or distortion, or "overdriven" sound
Title: [X555LJ, Realtek ALC3236, Black Headphone Out, Right] Sound is distorted
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/06/2016
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X555LJ.602
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: X555LJ
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: ATN12345678901234567
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX555LJ.602:bd05/06/2016:svnASUSTeKCOMPUTERINC.:pnX555LJ:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX555LJ:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: X
dmi.product.name: X555LJ
dmi.product.sku: ASUS-NotebookSKU
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

[Daniel van Vugt (vanvugt)]

Did the problem start recently, or has it always been present?

If the problem started recently then please try some older kernels from here:

  https://kernel.ubuntu.com/~kernel-ppa/mainline/?C=N;O=D

[Launchpad Janitor (janitor)]

[Expired for alsa-driver (Ubuntu) because there has been no activity for 60 days.]

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]