Ubuntu
alsa-driver package

Asus ZenBook UX433FN No output sound in Ubuntu 18.04

Bug #1821512 reported by Hamed on 2019-03-24

This bug report is a duplicate of: Bug #1818802: [ZenBook UX433FN_UX433FN, Realtek ALC294, Speaker, Internal] fails after a while. Edit Remove

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	alsa-driver (Ubuntu)	New	Undecided	Unassigned

Bug Description

I've tried this solution:
https://itsfoss.com/fix-sound-ubuntu-1304-quick-tip/

and so many solutions were similar to this. But they didn't work. I know that upgrading my kernel version from 4.18.5 to 4.20 will fix it. But I don't want to do that since 4.20 isn't a stable version.

Is there any other way that someone could offer? I'll be grateful folks.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
Uname: Linux 4.18.5-041805-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.9-0ubuntu7.6
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: hmdvhb 1971 F.... pulseaudio
hmdvhb 3050 F.... alsamixer
/dev/snd/pcmC0D0c: hmdvhb 1971 F...m pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Sun Mar 24 16:26:57 2019
InstallationDate: Installed on 2019-03-24 (0 days ago)
InstallationMedia:

PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: gdm 1339 F.... pulseaudio
hmdvhb 1971 F.... pulseaudio
hmdvhb 3050 F.... alsamixer
/dev/snd/pcmC0D0c: hmdvhb 1971 F...m pulseaudio
Symptom_Jack: Speaker, Internal
Symptom_Type: No sound at all
Title: [ZenBook UX433FN_UX433FN, Realtek ALC294, Speaker, Internal] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/21/2018
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: UX433FN.301
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX433FN
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX433FN.301:bd11/21/2018:svnASUSTeKCOMPUTERINC.:pnZenBookUX433FN_UX433FN:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX433FN:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: ZenBook
dmi.product.name: ZenBook UX433FN_UX433FN
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

Tags:

Revision history for this message

Hamed (hmdvhb) wrote on 2019-03-24:

My system specs Edit (245.8 KiB, image/png)
AlsaInfo.txt Edit (39.3 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (65.1 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (2.3 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.2 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (310 bytes, text/plain; charset="utf-8")
PulseList.txt Edit (23.2 KiB, text/plain; charset="utf-8")

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2019-03-25:

Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug has already been reported and is a duplicate of bug 1818802, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Feel free to continue to report any other bugs you may find.