[To Be Filled By O.E.M., Realtek ALC662 rev1, Green Line Out, Rear] No sound at all

[nicola]

gpu nvidia geforce gtx 1050ti with hdmi
all on board output are shown as unplugged

https://streamable.com/eoj2r

https://www.trust.com/it/product/20943-polo-compact-2-0-speaker-set
only touching with some trust polo usb powered with in jack to the external part of the port it outputs some scratches as video below
https://streamable.com/b52ho
no sound from any headset

from top to bottom
usb and jack casse trust polo
smartphone headphones with microphone
smartphone headphones with microphone
smartphone headphones with microphone of my Honor 7a
headphones with 2 separate jacks
https://imgur.com/a/R3R2XV3

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.15.0-46.49-generic 4.15.18
Uname: Linux 4.15.0-46-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.9-0ubuntu7.6
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: hp 1739 F.... pulseaudio
 /dev/snd/controlC0: hp 1739 F.... pulseaudio
CurrentDesktop: XFCE
Date: Wed Mar 20 16:17:58 2019
InstallationDate: Installed on 2016-09-07 (923 days ago)
InstallationMedia: Xubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
PackageArchitecture: all
ProcEnviron:
 LANGUAGE=it
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=it_IT.UTF-8
 SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:Generic failed
Symptom_Card: Audio interno - HD-Audio Generic
Symptom_DevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: hp 1739 F.... pulseaudio
 /dev/snd/controlC0: hp 1739 F.... pulseaudio
 /dev/snd/seq: timidity 1119 F.... timidity
Symptom_Jack: Green Line Out, Rear
Symptom_Type: No sound at all
Title: [To Be Filled By O.E.M., Realtek ALC662 rev1, Green Line Out, Rear] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/01/2016
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: P2.70
dmi.board.name: FM2A75M-DGS
dmi.board.vendor: ASRock
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP2.70:bd12/01/2016:svnToBeFilledByO.E.M.:pnToBeFilledByO.E.M.:pvrToBeFilledByO.E.M.:rvnASRock:rnFM2A75M-DGS:rvr:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.family: To Be Filled By O.E.M.
dmi.product.name: To Be Filled By O.E.M.
dmi.product.version: To Be Filled By O.E.M.
dmi.sys.vendor: To Be Filled By O.E.M.
modified.conffile..etc.modprobe.d.alsa-base.conf:
 #options snd-hda-intel model=3stack-6ch
mtime.conffile..etc.modprobe.d.alsa-base.conf: 2019-03-19T20:25:47.409210

[Alex Murray (alexmurray)]

Thanks for taking the time to report this bug and helping to make Ubuntu better. We appreciate the difficulties you are facing, but this appears to be a "regular" (non-security) bug. I have unmarked it as a security issue since this bug does not show evidence of allowing attackers to cross privilege boundaries nor directly cause loss of data/privacy. Please feel free to report any other bugs you may find.

[Daniel van Vugt (vanvugt)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug has already been reported and is a duplicate of bug 1820314, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Feel free to continue to report any other bugs you may find.