[Inspiron 5547, Realtek ALC3234, Speaker, Internal] Playback problem

Bug #1802350 reported by Edgard Aspilcueta on 2018-11-08
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
alsa-driver (Ubuntu)
Undecided
Unassigned
linux (Ubuntu)
Undecided
Unassigned
pulseaudio (Ubuntu)
Undecided
Unassigned

Bug Description

On a fresh install of ubutu 18.04 all sound work (youtube and system sounds) I connected external hdmi monitor with speakers. I switched audio output to hdmi in settings

Then all audio was channeled to external monitor speakers (youtube and system sounds)

Then I disconnected external monitor and did not touch the audio output

Now only system sounds are working. Youtube in chrome does not work. Audio settings says internal speakers.

Firefox youtube has audio normally

After reboot same issue

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.15.0-38.41-generic 4.15.18
Uname: Linux 4.15.0-38-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.4
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: ed 1412 F.... pulseaudio
 /dev/snd/controlC1: ed 1412 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Thu Nov 8 12:28:37 2018
InstallationDate: Installed on 2018-11-01 (6 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
PackageArchitecture: all
ProcEnviron:
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH successful
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_Jack: Speaker, Internal
Symptom_PulsePlaybackTest: PulseAudio playback test successful
Symptom_Type: Only some of outputs are working
Title: [Inspiron 5547, Realtek ALC3234, Speaker, Internal] Playback problem
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/24/2018
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A11
dmi.board.name: 0598GM
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: A11
dmi.modalias: dmi:bvnDellInc.:bvrA11:bd01/24/2018:svnDellInc.:pnInspiron5547:pvrA11:rvnDellInc.:rn0598GM:rvrA00:cvnDellInc.:ct8:cvrA11:
dmi.product.family: 00
dmi.product.name: Inspiron 5547
dmi.product.version: A11
dmi.sys.vendor: Dell Inc.

Edgard Aspilcueta (edas007) wrote :
Edgard Aspilcueta (edas007) wrote :

On a fresh install of ubutu 18.04 all sound work (youtube and system sounds) I connected external hdmi monitor with speakers. I switched audio output to hdmi in settings

Then all audio was channeled to external monitor speakers (youtube and system sounds)

Then I disconnected external monitor and did not touch the audio output

Now only system sounds are working. Youtube in chrome does not work. Audio settings says internal speakers.

Firefox youtube has audio normally

After reboot same issue

Seems issue is in Chrome.

Edgard Aspilcueta (edas007) wrote :

I also submitted bug in Chrome for ubuntu

gnome- (shell-) wrote :

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1802350

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

Changed in linux (Ubuntu):
status: New → Incomplete
Sebastien Bacher (seb128) wrote :

gnome-control-center is only the configuration interface, what you describe is that it doesn't automatically switch back when disconnecting the screen, that is on the backend side and not the user UI, reassigning to pulseaudio then

affects: gnome-control-center (Ubuntu) → pulseaudio (Ubuntu)
Daniel van Vugt (vanvugt) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug has already been reported and is a duplicate of bug 1711101, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Feel free to continue to report any other bugs you may find.

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