[HP 655 Notebook PC, ATI R6xx HDMI, Digital Out, HDMI] No sound at all

Bug #1792458 reported by James Reinholm on 2018-09-13
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
alsa-driver (Ubuntu)
Undecided
Unassigned

Bug Description

Hi, The sound didn't work in Windows 10 either, so I reinstalled the sound driver (RealTime), and it worked. Bu when I switch to Ubuntu, it still sees the old sound driver, which was a Digital Audio (S/PDIF) device, and sound still doesn't work. I tried various things with pulseaudio and pavucontrol, but it didn't help.

Thanks,
James R.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.15.0-34.37-generic 4.15.18
Uname: Linux 4.15.0-34-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: jreinholm 2171 F.... pulseaudio
 /dev/snd/controlC0: jreinholm 2171 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Thu Sep 13 16:28:08 2018
InstallationDate: Installed on 2018-08-21 (23 days ago)
InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725)
PackageArchitecture: all
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:Generic failed
Symptom_Card: Built-in Audio - HD-Audio Generic
Symptom_DevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: gdm 992 F.... pulseaudio
                      jreinholm 2171 F.... pulseaudio
 /dev/snd/controlC0: gdm 992 F.... pulseaudio
                      jreinholm 2171 F.... pulseaudio
Symptom_Jack: Digital Out, HDMI
Symptom_Type: No sound at all
Title: [HP 655 Notebook PC, ATI R6xx HDMI, Digital Out, HDMI] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/08/2014
dmi.bios.vendor: Insyde
dmi.bios.version: F.29
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 1885
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 66.34
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsyde:bvrF.29:bd05/08/2014:svnHewlett-Packard:pnHP655NotebookPC:pvr087F110000305B10002620110:rvnHewlett-Packard:rn1885:rvr66.34:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.family: 103C_5336AN G=N L=SMB B=HP S=655
dmi.product.name: HP 655 Notebook PC
dmi.product.version: 087F110000305B10002620110
dmi.sys.vendor: Hewlett-Packard

James Reinholm (jreinholm) wrote :
To post a comment you must log in.
This report contains Public information  Edit
Everyone can see this information.

Other bug subscribers