[Galaxy Book 12, Realtek ALC298, Speaker, Internal] No sound at all
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
sound-2.6 (alsa-kernel) |
New
|
Undecided
|
Unassigned | ||
alsa-driver (Ubuntu) |
Confirmed
|
Undecided
|
Unassigned |
Bug Description
No sound at all, through speakers or headphones jack.
ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: alsa-base 1.0.25+
ProcVersionSign
Uname: Linux 4.15.0-20-generic x86_64
ApportVersion: 2.20.9-0ubuntu7
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/
CurrentDesktop: Unity:Unity7:ubuntu
Date: Thu Aug 2 15:07:12 2018
InstallationDate: Installed on 2017-10-12 (293 days ago)
InstallationMedia: Ubuntu 16.04.3 LTS "Xenial Xerus" - Release amd64 (20170801)
PackageArchitec
SourcePackage: alsa-driver
Symptom: audio
Symptom_
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_
USER PID ACCESS COMMAND
/dev/snd/
Symptom_Jack: Speaker, Internal
Symptom_Type: No sound at all
Title: [Galaxy Book 12, Realtek ALC298, Speaker, Internal] No sound at all
UpgradeStatus: Upgraded to bionic on 2018-04-04 (120 days ago)
dmi.bios.date: 06/26/2017
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: P02HAC.
dmi.board.
dmi.board.name: SM-W720NZKBBTU
dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.board.version: SGL8766A2S-
dmi.chassis.
dmi.chassis.type: 32
dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.chassis.
dmi.modalias: dmi:bvnAmerican
dmi.product.family: SAMSUNG GALAXY
dmi.product.name: Galaxy Book 12
dmi.product.
dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.
mtime.conffile.
Status changed to 'Confirmed' because the bug affects multiple users.