[HDA-Intel - HDA Intel PCH, playback] No sound at all

[paulyj]

my headphone jack isnt working but HDMI sound does

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.15.0-29.31-generic 4.15.18
Uname: Linux 4.15.0-29-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.3
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/pcmC0D3p: pauly 1160 F...m pulseaudio
 /dev/snd/controlC0: pauly 1160 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Sun Jul 29 01:40:26 2018
InstallationDate: Installed on 2018-04-29 (90 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
PackageArchitecture: all
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_CA.UTF-8
 SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/pcmC0D3p: pauly 1160 F...m pulseaudio
 /dev/snd/controlC0: pauly 1160 F.... pulseaudio
Symptom_Type: No sound at all
Title: [HDA-Intel - HDA Intel PCH, playback] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/18/2013
dmi.bios.vendor: LENOVO
dmi.bios.version: G8ET96WW (2.56 )
dmi.board.asset.tag: Not Available
dmi.board.name: 33691J6
dmi.board.vendor: LENOVO
dmi.board.version: 0B98401 PRO
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvrG8ET96WW(2.56):bd12/18/2013:svnLENOVO:pn33691J6:pvrThinkPadX131e:rvnLENOVO:rn33691J6:rvr0B98401PRO:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.family: ThinkPad X131e
dmi.product.name: 33691J6
dmi.product.version: ThinkPad X131e
dmi.sys.vendor: LENOVO